User's Manual

132 PrintServer II User and Reference Guide

Hardware Troubleshooting

Troubleshooting the PSII

Resetting to Factory Defaults

To reset the PSII configuration parameters to the factory defaults, press the test button

and hold it in while turning the printer power on. Keep the test button pressed until the

Status Indicator light turns green, then release the test button. After approximately 20

seconds, a configuration label prints automatically.

Status Indicator

A bi-color Status Indicator displays the operational status of the PSII. The following

conditions might occur:

• During normal operation, the LED is solid green for more than 30 seconds. This

indicates all the hardware is functioning properly and it has detected the presence

of the network. It does not mean the PSII has an IP address or is attached to a

printer queue.

• If the LED is rapidly flashing green (9 times/sec), the PSII has not detected the

presence of a network cable. To solve the problem:

• Turn the printer power off. Remove the network cable from the PSII. Plug the

network cable back in until you hear a positive click. Check the other end of

the cable in the same manner. Turn the printer power on. If the PSII still does

not detect a cable, continue.

• Verify that the network cable is 10BASE-T and has an RJ-45 connector. The

cable must have a CAT-3 or higher rating.

• Connect the

PSII to a network drop that is a known good network connection.

If the PSII is still unable to detect the network cable, contact Technical

Support for assistance.

• If the LED is slowly flashing green (1 time/sec), the

PSII is trying to print a job. If

the job does not print, check the following:

• Verify that the printer has media and ribbon (if in thermal transfer mode). If

the printer is showing any errors, it is unlikely that the PSII can send data to

the printer. The LED continues to blink until the printer malfunction is

resolved or until the printer is turned off.

• Flashing red indicates the Power On Self Test (POST) is in progress.