User guide

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P1043301-005

ZebraNet

Wired and Wireless Print Server

User Guide

Summary of content (164 pages)

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ZebraNet® Wired and Wireless Print Server User Guide P1043301-005
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© 2013 ZIH Corp. The copyrights in this manual and the software and/or firmware in the label printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability. This product may contain ZPL®, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and Monotype Imaging fonts.
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Contents About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1 • Introduction . . .
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Contents 2 • Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 External ZebraNet 10/100 Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Illustration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Defaulting ALL Print Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using WebView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using ZebraNet Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a ZPL Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 8 • Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Control Panel Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Wired Network Parameters on the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Wireless Network Parameters on the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 9 • Hardware Troubleshooting . . . . . . . . .
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About This Document This section provides you with contact information, document structure and organization, and additional reference documents. Contents Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for anyone who will install and work with Zebra print servers (PS).
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About This Document How This Document Is Organized How This Document Is Organized This User Guide is set up as follows: 11/21/13 Section Description Introduction on page 15 This chapter provides a high-level overview of Zebra’s wired and wireless print servers, installation types, standard network configurations, and how to work with the print servers. Installation on page 33 This chapter provides information on how to install the Zebra’s wired and wireless print servers.
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About This Document Document Conventions Document Conventions The following conventions are used throughout this document to convey certain information: Alternate Color (online only) Cross-references contain links to other sections in this guide. If you are viewing this guide online, click the blue text to jump to its location. Command Line Examples All command line examples appear in Courier New font.
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About This Document Document Conventions Illustration Instructions Used when an illustration contains either information about a dialog box or step(s) to accomplish in a dialog box. One illustration instruction identifies a section of the dialog box and the other shows steps to follow. 1 2 1 2 11/21/13 Set Permanent text-box. a. In the Set Permanent text-box, type in the print server’s IP address. b. When you are finished, click OK.
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About This Document Document Conventions Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ______________
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1 Introduction This chapter provides a high-level overview of Zebra’s wired and wireless print servers, installation types, standard network configurations, and how to work with the print servers. Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Browser Support . . . . . . . . . . . .
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16 Introduction Overview Overview The print server is an optional factory- or field-installed device that connects the network and your ZebraLink-enabled printer. The print server provides you with a web browser as a user interface for printer and print server settings. If you use the ZebraNet Bridge, you can easily access the specialized features of a ZebraLink-enabled printer. For details, see the ZebraNet Bridge Enterprise User Guide.
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Introduction Support Supported Wireless Radio Cards Note • This section applies only to the ZebraNet Wireless Print Server and the ZebraNet Wireless Plus Print Server. All other Zebranet wireless print servers have a built-in radio. A supported third-party PCMCIA, Compact Flash™, or CardBus wireless radio card is required for the printer to connect to the WLAN. After the wireless option board is installed in the printer, the wireless radio card inserts into a slot on this board.
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18 Introduction Support Cisco® Systems All Aironet® cards must have card firmware version 5.60.21 or later. • 802.11g Aironet CB21AG CardBus wireless radio card (for the Wireless Plus Print Sever only) • 802.11b Aironet AIR-PCMC340 • 802.11b Aironet AIR-PCMC341 • 802.11b Aironet AIR-PCMC342 • 802.11b Aironet PCMC350 • 802.11b Aironet PCMC351 • 802.11b Aironet PCMC352 Supported Security Types Your WLAN can use any of a number of different types of security and encryption, or it can use none at all.
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Introduction Support ZebraNet Wireless Plus Print Server Table 1 lists the security types that are supported by the Wireless Plus Print Server. Support varies by the card manufacturer and the card type. Select a wireless radio card that is supported by your wireless print server and that supports the security type being used on your WLAN.
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20 Introduction Support ZebraNet Internal Wireless Plus Print Server, ZebraNet b/g Print Server, and ZebraNet n Print Server Table 2 lists the security types that are supported by the Internal Wireless Plus Print Server, the b/g Print Server, and the n Print Server.
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Introduction Support ZebraNet Wireless Print Server Table 3 lists the security types that are supported by the Wireless Print Server. Support varies by the card manufacturer and the card type. Select a wireless radio card that is supported by your wireless print server and that supports the security type being used on your WLAN. The Wireless Print Server does not support the Cisco CB21 radio card.
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22 Introduction Printer Requirements Printer Requirements Hardware — Wired Print Servers Table 4 indicates which printers are compatible with wired print server options.
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Introduction Printer Requirements Hardware — Wireless Print Servers Table 5 indicates which printers are compatible with wireless print server options.
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24 Introduction Printer Requirements Memory Requirements PCMCIA and Compact Flash Memory Cards PCMCIA memory or Compact Flash memory cards will not work and are not supported on the Wireless Plus Print Server. The Internal Wireless Plus Print Server and the b/g Print Server do not include a slot for these card types. Wireless Card Socket Option The ZebraNet wireless print server options replace the Wireless Card Socket Option (WCSO) in 105SL printers with a serial number of 6400357 or greater.
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Introduction Printer Requirements Firmware — 10/100 Print Server The S4M printers and all external print servers are available with several versions of print server firmware. PAX4, 105SL, XiIIIPlus printers will use print server firmware version 1.01.x. To determine the proper firmware version, first determine your hardware version. To locate your hardware version, perform the following: 1.
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26 Introduction Printer Requirements Figure 1 • External 10/100 Print Server Sample Compliance Label 2 1 Tested to Comply With FCC Standards FOR HOME, OFFICE, COMMERCIAL, OR INDUSTRIAL USE This Class B digital apparatus complies with Canadian ICES-003 V2 UID # PN XXXXX SN YYYYYYY 1 2 EN: ZZ:ZZ:ZZ:ZZ:ZZ:ZZ Sample Compliance label Location of hardware version Figure 2 • Internal 10/100 Print Server Sample Compliance Label 2 SN YYYYYYY V2 1 2 P1043301-005 EN: ZZ:ZZ:ZZ:ZZ:ZZ:ZZ 1 ( Sample Comp
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Introduction Printer Requirements Firmware — Wireless After a wireless option board is installed, your printer must be running a supported firmware version to access the features in this manual. Table 7 shows the minimum firmware version required. You may download the latest firmware appropriate for your printer to access the latest encryption features. Go to http://www.zebra.com/firmware for firmware download options.
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28 Introduction Printer Requirements Table 7 • Supported Firmware Versions Printer ZebraNet Internal a/b/g/n Print Server ZebraNet Internal b/g Print Server ZebraNet Internal Wireless Plus Print Server ZebraNet Wireless Plus Print Server ZebraNet Wireless Print Server ZT230 V72.18.X — — — — ZT410 V75.19.7Z — — — — ZT420 V75.19.7Z — — — — ZD500 V74.19.
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Introduction Compatibility Compatibility This section identifies the various components that are compatible with all print servers. Software IBM®: Tivoli® v7.1.3, HP®: Web JetAdmin™ v7.0, OpenView™ v6.4, and any SNMP management application via Zebra Management Information Base (MIB) all work with both the wired and wireless print servers.
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30 Introduction Specifications Internal ZebraNet 10/100 Print Server Specifications General Specifications Network Connection Ethernet 10BaseT and 100BaseT UTP RJ-45 connection Half and Full Duplex Communications User Interface A single (two element) LED activity indicator: • bi-color display of operational status (solid green or solid amber) • bi-color display of speed and network activity (flashing green or flashing amber) Height (external dimensions) 0.5 in. 13.
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Introduction Specifications Wireless Print Server Specifications General Specifications Network Connection All Wireless Print Servers • • • • IEEE 802.11b/g Data Rates up to 54 Mb per second Wireless Medium DSSS and OFDM Frequency Band: 2.4 GHz n Print Server • • • • IEEE 802.11a/b/g/n Data Rates up to150 Mbps Wireless Medium DSSS and OFDM Frequency Band: 2.
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32 Introduction Specifications Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ___________________________
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2 Installation This chapter provides information on how to install the Zebra’s wired and wireless print servers. Contents External ZebraNet 10/100 Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Illustration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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34 Installation External ZebraNet 10/100 Print Server External ZebraNet 10/100 Print Server This section provides you with an illustration of the external ZebraNet 10/100 Print Server and the steps required for its installation. For a list of compatible printers, see Hardware — Wired Print Servers on page 22. Before You Begin Important • In order to take advantage of all features described in this manual, you must download firmware X.14 or later. Note • Not all printers support firmware X.14 or later.
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Installation External ZebraNet 10/100 Print Server Illustration Figure 1 shows an external ZebraNet 10/100 Print Server. When necessary, refer back to this illustration during the installation steps. Figure 1 • External ZebraNet 10/100 Print Server 1 2 5 4 1 2 3 4 5 3 Parallel connector Network status LED Status LED Test button Ethernet connector For more details on status indicators, see External ZebraNet 10/100 Print Server Network Status and Status Indicators on page 134.
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36 Installation External ZebraNet 10/100 Print Server Installation Instructions To install an external ZebraNet 10/100 Print Server, complete these steps: 1. Turn off (O) the printer. 2. On the back of the printer, connect the external ZebraNet 10/100 Print Server device to the parallel port. Figure 2 shows the location and provides an enlarged illustration of the parallel port. Figure 2 • Rear of 105SL Printer Printer Back Parallel Port Connector 3. Secure the wire locks. 4.
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Installation Internal ZebraNet 10/100 Print Server Internal ZebraNet 10/100 Print Server To install an internal ZebraNet 10/100 Print Server, see the installation instructions on the Connectivity Solutions CD. Wireless Print Servers To install a wireless print server, see the installation instructions on the Connectivity Solutions CD. Install a Radio Card in a Wireless Print Server Note • This section applies only to the ZebraNet Wireless Print Server and the ZebraNet Wireless Plus Print Server.
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38 Installation Install a Radio Card in a Wireless Print Server 3. Position the notch on the wireless radio card on the top, leading edge. Insert the wireless radio card into the wireless option card slot on the back of the printer until the card-eject button pops out. 4 2 3 1 1 2 3 4 Wireless radio card Notch Wireless option card slot on back of printer Card-eject button 4. Place the RF card cover over the wireless radio card, and secure it with a small screw.
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Installation Install a Radio Card in a Wireless Print Server Compact Flash Wireless Radio Card This section applies to Compact Flash wireless radio cards, which require an adapter before they can be used in the wireless option card slot. To install a Compact Flash wireless radio card and adapter, complete these steps: 1. If you have not already done so, turn off (O) the printer. 2. Remove and discard the metal cover that was shipped in place over the wireless option slot on the back of the printer. 3.
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40 Installation Install a Radio Card in a Wireless Print Server 5. Place the RF card cover over the wireless radio card, and secure it with a small screw. Note • The S4M, ZM400, ZM600, RZ400, and RZ600 printers do not use the RF card cover. 3 2 1 1 2 3 Clear plastic RF card cover (not used on all printers) Screw Compact Flash wireless radio card and adapter 6. Turn on (I) the printer. The printer restarts and uses the wireless radio card to communicate with your WLAN.
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3 Getting Started This chapter provides you with information and procedures for working with the most frequently used print server features. Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Default User ID and Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Printing a Configuration Label — External ZebraNet 10/100 Print Server . . . . . . . . . . . .
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42 Getting Started Contents (Continued) Checking Print Server Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Using ZebraNet Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Using WebView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Enabling Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Getting Started Before You Begin Before You Begin Zebra’s wired and wireless print servers offers many features, but how you access and work with them is dependent on your environment. Default User ID and Password Throughout the procedures in this document, there are some features that require the default User ID and/or default password.
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44 Getting Started Printing a Configuration Label — External ZebraNet 10/100 Print Server Printing a Configuration Label — External ZebraNet 10/100 Print Server Before you begin, you need to get information from the external ZebraNet 10/100 Print Server configuration label. Important • Make sure the printer is turned off (O). In order to print the external ZebraNet 10/100 Print Server configuration label, the correct media size must be loaded in the printer.
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Getting Started Printing a Configuration Label — External ZebraNet 10/100 Print Server Figure 6 • Configuration Label with an External ZebraNet 10/100 Print Server 3. From the configuration label, you need to look for these numbers: • ADDRESS (IP address) • SUBNET MASK • DEFAULT GATEWAY • SERIAL NUMBER • HARDWARE ADDRESS (MAC address) 4. On the configuration label that prints out for your external ZebraNet 10/100 Print Server device, circle the aforementioned settings.
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46 Getting Started Printing a Network Configuration Label — Internal ZebraNet 10/100 Print Server and Wireless Print Servers Printing a Network Configuration Label — Internal ZebraNet 10/100 Print Server and Wireless Print Servers Before you begin, you need to get information from the internal ZebraNet 10/100 Print Server network configuration label. Table 9 shows the minimum label widths needed to print an internal ZebraNet 10/100 Print Server network configuration label with different DPI printheads.
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Getting Started Printing a Network Configuration Label — Internal ZebraNet 10/100 Print Server and Wireless Print Servers If you have a… Then… HC100 a. b. c. d. ZT210, ZT220, ZT230, ZT410, ZT420, and ZD500R Refer to the User Guide for your printer for specific instructions on how to use the control panel. (See Figure 9 for a sample ZT210, ZT220, and ZT230 printer configuration label.) Xi4, PAX4, 105SL, ZE500, 105SLPlus a. Turn on (I) the printer and let it complete its power-up b. c. d. e. f.
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48 Getting Started Printing a Network Configuration Label — Internal ZebraNet 10/100 Print Server and Wireless Print Servers 2. From the configuration label, you need to look for these numbers: • IP PROTOCOL * • IP ADDRESS • SUBNET MASK * • DEFAULT GATEWAY * • MAC ADDRESS * Not available on HC100 3. On the configuration label that prints out for your internal ZebraNet 10/100 Print Server, circle the aforementioned settings.
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Getting Started Printing a Network Configuration Label — Internal ZebraNet 10/100 Print Server and Wireless Print Servers Figure 8 • Network Configuration Label for ZT210, ZT220, ZT230 ZT410, ZT420, and ZD500R Figure 9 • Network Configuration Label for G-Series, ZP Series, and LP/TLP 2824 Plus Printers 11/21/13 P1043301-005 49
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50 Getting Started Printing a Network Configuration Label — Internal ZebraNet 10/100 Print Server and Wireless Print Servers Figure 10 • Printer Configuration Wristband for HC100 The IP ADDRESS and MAC ADDRESS fields will have values only if a wired or wireless print server is active.
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Getting Started Configuration of Wireless Securities Configuration of Wireless Securities Important • A wireless option board must be installed on your printer before you can configure the printer to communicate using a wireless radio card. See Hardware — Wireless Print Servers on page 23 to determine if your printer has a wireless board. See Firmware — Wireless on page 27 for the required firmware version.
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52 Getting Started View Wireless Status through the Control Panel View Wireless Status through the Control Panel After the wireless print server is configured, you may view the wireless status on the printer’s control panel in many cases. • Printers with an LCD display text or symbols (see LCD Link Status and Wireless Signal Indicators). • The HC100 printer does not have an LCD, so the wireless status is indicated by the control panel lights (see HC100 Wireless Status Indicator Lights on page 54).
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Getting Started View Wireless Status through the Control Panel Wireless Signal Indicators Depending on which printer/print engine you are using, press the following key to access and scroll through the wireless signal indicators on the LCD: • The right oval for the PAX4, RPAX4, RXi, RXi HF, and the XiIIIPlus printers/print engines • PLUS (+) for the 105SL, RZ400, RZ600, ZM400, ZM600, Xi4, R110Xi4, 105SLPlus,and the ZE500 printers/print engines • PLUS (+) for the R4Mplus, Z4Mplus, and Z6Mplus printers (supp
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54 Getting Started View Wireless Status through the Control Panel HC100 Wireless Status Indicator Lights Table 12 shows the wireless status indicator lights for the HC100 printer. Table 12 • HC100 Wireless Status Indicator Lights Wireless Status Indicator Steady Green Meaning The printer is associated with a wireless network. The signal strength is strong. Flashing Green The printer is NOT associated with a wireless network. The signal strength is strong.
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Getting Started View Wireless Status through the Control Panel ZT210, ZT220, ZT230, ZT410, and ZT420 Wired and Wireless Status Indicator Lights Table 13 shows the wired and wireless status indicator lights for the ZT210, ZT220, and ZT230 printers. Table 13 • ZT210, ZT220, ZT230, ZT410, and ZT420 Status Indicator Lights Status Indicator Meaning Printers with a ZebraNet wired Ethernet option NETWORK light off No Ethernet link is available. NETWORK light steady green A 100 Base link was found.
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56 Getting Started View Wireless Status through the Control Panel Table 13 • ZT210, ZT220, ZT230, ZT410, and ZT420 Status Indicator Lights (Continued) Status Indicator Meaning Printers with a ZebraNet wired Ethernet option Flashing Green Steady Red P1043301-005 NETWORK light flashing green The radio is associated with your network and authenticated, but the WLAN signal is weak. NETWORK light steady red An WLAN error condition exists. The printer is not connected to your network.
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Getting Started Determining the Active Print Server Determining the Active Print Server Most printers can have wired and wireless print servers installed at the same time. However, only one of the installed print servers can be active at any given time. Viewing IP Addresses and the Active Print Server The wired and wireless print servers have different IP addresses.
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58 Getting Started Determining the Active Print Server Active Device Selection Your active print server selection is dependent on the model of printer or print engine that you have. If your printer is a(n)… Then… • • • • S4M ZT210 ZT220 ZT230 Only one print server (wired or wireless) can be installed at a time. Thus, the print server installed is the primary print server.
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Getting Started Determining the Active Print Server Table 14 • Results of Check for Wired Print Server for 105SL, XiIIIPlus, Z4Mplus, Z6Mplus, and PAX4 Series Printers If the Check for Wired Print Server is set to: Installed and Connected to a Live Ethernet Network Wired Wireless* X X Skip Then the Active Print Server will be: Wireless X Wired X Check X Wireless X Wired X Wired X Wireless * NOTE: A wireless option board must have an active radio that can properly associate to an access po
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60 Getting Started Assigning an IP Address on any Print Server Assigning an IP Address on any Print Server Before you can begin working with a print server, you must get or assign an IP address for the print server device. The four different ways to assign an IP address are: • DHCP • ZebraNet Bridge • Printer Control Panel/LCD • Telnet Important • For specific information on the default User ID and/or default password, see Default User ID and Password on page 43.
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Getting Started Assigning an IP Address on any Print Server Assigning an IP address Without DHCP from the Control Panel These steps can be used with all printers with a control panel. To assign an IP address from the control panel (or LCD), complete these steps: Important • Your ZebraNet 10/100 Print Server must have firmware 1.xx.x and higher and your Zebra printer must have firmware x.10 or higher with a control panel. 1. Turn on (I) the printer and wait until the control panel says PRINTER READY. 2.
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62 Getting Started Assigning an IP Address on any Print Server Assigning an IP Address Without DHCP via a Telnet Session The methods used for assigning an IP address with a Telnet session are Static Route and Gleaning. Important • This applies to any TCP/IP capable workstation/host networked with the Zebra printer. Both, the workstation/host and the print server, must be on the same network segment.
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Getting Started Assigning an IP Address on any Print Server Gleaning A method by which the print server uses the IP address of the first ping packet that is sent to its hardware address. Note • Gleaning works only on local subnets at routers. It does not pass Address Resolution Protocol (ARP) broadcasts. To use this method, complete these steps: 1. Add an entry to the ARP table that assigns an IP address to an Ethernet (hardware) address.
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64 Getting Started Setting and Monitoring Alerts on Any Print Server Setting and Monitoring Alerts on Any Print Server It is important to understand the relationship between the print server and the printer when you are establishing alerts. Here are the relationships you need to be aware of: • Non-ZebraLink-enabled printers — can only send alerts on a specific set of printer errors that are reported in the IEEE 1284 protocol.
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Getting Started Setting and Monitoring Alerts on Any Print Server Table 16 • ZebraLink Alerts and Destinations Alert Type Error Condition ZebraNet 10/100 Print Server Alerts • • • • On-line (condition clear) Off-line Paper out Printer error ZebraLink Alerts • • • • • • • • • • • • • • • • • • • • • • • • Media out Ribbon out Printhead over-temp warning Printhead under-temp warning Head open Power supply over-temp Ribbon warning (in direct-thermal mode) Rewind full Cut error Printer paused PQ job com
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66 Getting Started Setting and Monitoring Alerts on Any Print Server Using ZebraNet Bridge ZebraNet Bridge may be used to set and monitor alerts. Refer to the ZebraNet Bridge Enterprise User Guide for more detailed information. Using WebView This section has step-by-step instructions for setting up an alert using ZebraLink™ WebView. Important • If you do not have a ZebraLink-enabled printer, these steps will not work. To begin receiving notification of errors, complete these steps: 1.
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Getting Started Setting and Monitoring Alerts on Any Print Server 3. From the Printer Home Page, click Alert Setup. The Alert Setup page shows a list of message notifications and their respective destinations (if no notifications are listed). 4. To set up notification, go to the Alert Setup page and click Add Alert Message. . Important • The printer accepts only the last configuration made. The Add Alert Message page opens. Figure 14 • Add Alert 5.
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68 Getting Started Checking Print Server Configuration Settings 9. If you selected email for your destination, enter a valid email address to which your messages will be sent. To receive email alert, you must give your print server the IP address of your mail server running SMTP. For instructions, refer to Status and Configuration on page 112. 10. If you selected TCP or UDP for your destination, enter the Port Number. Important • A password is required.
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Getting Started Checking Print Server Configuration Settings Using WebView This section provides steps on how to check any print server configuration settings using its Web pages. To access the print server settings, complete these steps: 1. Open a Web browser. 2. In the Address text-box, type your printer’s IP address, and then press Enter. Your browser page looks similar to Figure 15. Figure 15 • Browser View Note • Your printer firmware determines how this page looks.
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70 Getting Started Checking Print Server Configuration Settings 3. From the Printer Home Page, click Print Server Settings. The default User ID and password are required. Important • For specific information on the default User ID and/or default password, see Default User ID and Password on page 43. The Print Server Configuration Page opens.
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Getting Started Checking Print Server Configuration Settings 4. From the Print Server page, click Print Server. The Print Server Configuration page opens.
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72 Getting Started Enabling Protocols Enabling Protocols This section contains directions for accessing protocols using WebView. Using WebView To enable protocols using WebView, complete these steps: 1. Open a Web browser. 2. In the Address text-box, type your printer’s IP address, then press Enter. Your browser page looks similar to Figure 18.
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Getting Started Enabling Protocols 3. From the Printer Home Page, click Print Server Settings. The default User ID and password are required. Important • For specific information on the default User ID and/or default password, see Default User ID and Password on page 43. 4. From the Print Server page, click Print Server. The Print Server Configuration page opens.
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74 Getting Started Enabling Protocols 5. From the Print Server Configuration page, click Enabled Protocols. The Protocol Configuration page opens. Figure 20 • Protocol Configuration 6. Select the protocols you want to enable, then click Submit Changes. You get a confirmation to reset the unit for changes to take place.
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Getting Started Defaulting ALL Print Servers Defaulting ALL Print Servers Using WebView To default the print server to factory settings using WebView, complete these steps: 1. From the ZebraNet PrintServer view, click Factory Print Server Settings. The Restore to Factory Defaults page opens: Figure 21 • Restore to Factory Defaults 2. Enable the check box for the settings you want to reset, and click Submit Changes. Important • During the reset cycle, the web pages are unavailable.
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76 Getting Started Defaulting ALL Print Servers Using ZebraNet Bridge ZebraNet Bridge may be used default the print server to factory settings. Refer to the ZebraNet Bridge Enterprise User Guide for more detailed information. Using a ZPL Command Issue the ZPL command shown immediately below or refer to the ZPL II® Programming Guide for ZPL II, ZBI 2, Set-Get-Do, Mirror and WML for further details.
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Getting Started Defaulting ALL Print Servers Defaulting the Wireless Print Server on the S4M 1. From the control panel, enter Setup Mode. (Refer to the User Guide for your printer for specific instructions on how to use the control panel.) 2. Scroll to level 3 parameter DEFAULT NET. 3. Press ENTER twice to confirm defaulting. 4. Press MENU to exit the Setup Mode. 5. If necessary, press the up or down arrow to select Yes. 6. Press Enter to save changes and exit Setup mode.
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78 Getting Started Defaulting ALL Print Servers Defaulting the Print Servers on the HC100 Printers To default the print server to factory settings, complete these steps: 1. Press and hold Feed for two seconds. Note • Be sure to count the number of LED blinks. The three blink sequence defaults only the print server parameters while the four blink sequence defaults all of the printer parameters. 2. Wait for the three blink sequence of the Error/Status LED. 3. Release Feed.
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Getting Started Defaulting ALL Print Servers Defaulting the Print Servers on the ZD500R, ZT210, ZT220, ZT230, ZT410, and ZT420 Printers 1. Turn off (O) the printer. 2. Press and hold the Pause and Cancel keys and turn on (l) the printer. 3. Hold the Pause and Cancel keys until the first status indicator light turns off. 4. Which type of print server do you have? If you have a… Then, you will see one of the following conditions… Wired print server a.
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80 Getting Started Defaulting ALL Print Servers Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________
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4 Printing Queues This section provides information and instructions on configuring your printer for use with a BSD or System V Queue. Contents Berkeley Software Distribution (BSD)-Style Print Queue. . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Print Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System V Queue Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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82 Printing Queues Berkeley Software Distribution (BSD)-Style Print Queue Berkeley Software Distribution (BSD)-Style Print Queue BSD is a version of the UNIX OS that distributes software that includes TCP/IP. Configuring the Print Queue For remote BSD-style LPD printing, add the print server as a remote printer in the /etc/printcap database to each host printing to any print server. You can add printcap options as needed. If you are unfamiliar with these options, consult the printer documentation.
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Printing Queues System V Queue Installation System V Queue Installation Configuring Operating System V Queue for ZebraNet Printing This section describes the configuration of the printing system on the UNIX operating system. For clarity and brevity, the following specific names are used to represent general devices or concepts. lj4 — The local queue name on the UNIX system to which you want print server print jobs directed.
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84 Printing Queues System V Queue Installation Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ___________
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5 Using Printing Protocols In this section, you are given steps to set up your print server to support Internet Printing Protocol (IPP) and File Transfer Protocol (FTP). Contents IPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 FTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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86 Using Printing Protocols IPP IPP Important • You must have IPP support on your system. Internet Printing Protocol (IPP) is an application-level protocol used for distributed printing over the Internet. Using IPP from any standard IPP client, you can transfer jobs to a printer that is connected to either your external ZebraNet 10/100 Print Server or your internal ZebraNet 10/100 Print Server for S4M, 105SL, PAX4, and XiIIIPlus.
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Using Printing Protocols FTP FTP Embedded within the print server is an FTP server application that processes file transfers from a host computer to the printer. If the printer is on a network, label formats can be generated and data can be transferred without setting up a print queue. To send information to the printer, perform these steps: 1. Open a command prompt and type: ftp Example • If the IP address of your print server device is 12.3.4.123, you would type: ftp 12.3.4.
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88 Using Printing Protocols FTP Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________
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6 ZebraLink WebView This section describes the ZebraLink WebView functionality on your ZebraLink-enabled printer with a print server. Contents WebView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 View Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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90 ZebraLink WebView WebView WebView WebView provides the System Administrator or user complete, easy, one-step control over the printing environment. It provides real-time configuration, control, and monitoring capabilities with the convenient graphic interface of a Web browser. The Web pages returned by Zebra printers are not static. They contain real-time information about the printer’s present state of operation, including on-line status, error conditions, and all printing parameters.
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ZebraLink WebView WebView To open the WebView of your printer, complete these steps: 1. Open a Web browser. 2. In the Address text-box, type your printer’s IP address, and press Enter. The Printer Home Page opens.
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92 ZebraLink WebView WebView View Printer Configuration The View Printer Configuration menu option provides accurate, up-to-the-minute information on the printer’s current state. An administrator can conveniently find any information on the Virtual Configuration Label and also check on the status of printer ports. To see the View Printer Configuration menu option, complete these steps: 1. From the Printer Home Page, click View Printer Configuration. The WebView displays the configuration settings.
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ZebraLink WebView WebView 2. To update the printer information from this view, click Refresh and the printer sends current information to the Web browser. 3. When you are finished reviewing: If... Then... You want to return to the Home page Click the Home link. You want to print a label Scroll to the bottom of this page and click Print Label. View and Modify Printer Settings This section provides you with steps for accessing and modifying printer settings with a ZebraLink-enabled printer.
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94 ZebraLink WebView WebView To view and modify printer settings, complete these steps: 1. From the Printer Home Page, click View and Modify Printer Settings. The View and Modify Printer Settings page opens. Figure 22 • View and Modify Printer Settings 2. On the View and Modify Printer Settings page, you have a menu to choose from. Note • Some options are not available on all printers.
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ZebraLink WebView WebView Table 17 • View and Modify Printer Settings Menu Options General Setup Serial Communications Setup 11/21/13 P1043301-005 95
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96 ZebraLink WebView WebView Table 17 • View and Modify Printer Settings Menu Options (Continued) Network Communications Setup Print Listings on Label P1043301-005 11/21/13
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ZebraLink WebView WebView Table 17 • View and Modify Printer Settings Menu Options (Continued) RFID Setup (RFID Printers/Print Engines only) 11/21/13 P1043301-005 97
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98 ZebraLink WebView WebView Table 17 • View and Modify Printer Settings Menu Options (Continued) Media Setup Calibration P1043301-005 11/21/13
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ZebraLink WebView WebView Table 17 • View and Modify Printer Settings Menu Options (Continued) ZPL Control Advanced Setup 11/21/13 P1043301-005 99
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100 ZebraLink WebView Network Communications Screens Network Communications Screens This section shows the shows the screens that appear when you click on the menu items on the Network Communications menu. To access the Network Communications menu, complete these steps: 1. From the printer home page, click View and Modify Printer Settings. The printer prompts you for a password. 2. Enter the password for your printer. The default password is 1234. 3. Click Submit Changes.
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ZebraLink WebView Network Communications Screens Table 18 • Subscreens: Network Communications Setup Primary/Secondary Settings X60.15.
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102 ZebraLink WebView Network Communications Screens Table 18 • Subscreens: Network Communications Setup (Continued) SMTP P1043301-005 TCP/IP X60.15.
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ZebraLink WebView Network Communications Screens Table 18 • Subscreens: Network Communications Setup (Continued) TCP/IP Xi4, R110Xi4, ZM400, ZM600, RZ400, RZ600, ZE500, and 105SLPlus 11/21/13 P1043301-005 103
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104 ZebraLink WebView Network Communications Screens Table 18 • Subscreens: Network Communications Setup (Continued) Wireless Setup P1043301-005 Wireless Encryption Setup 11/21/13
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ZebraLink WebView Network Communications Screens Directory Listing The directory page provides a listing of all file system devices (B:, E:, R:, Z:). The size, name, and location of each stored object appears. Buttons are available to perform file management operations on the objects. The file management operations include: • Delete object — Not available for objects in read-only memory (Z:). • Copy object to a new name and/or device — Not available for objects in read-only memory (Z:).
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106 ZebraLink WebView Network Communications Screens There are several fields to select in this view. To create a new item on the Directory Listing screen, complete these steps: 1. From the Printer Home Page, click Directory Listing. The Directory Listing screen displays.
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ZebraLink WebView Network Communications Screens 2. From the Directory Listing screen, click Create New Script. The Create New Script screen displays. Figure 25 • Create New Script 3. Select a device type from the drop-down menu to indicate a memory location that is appropriate to your needs. • E: (ONBOARD FLASH)—non-volatile memory, which is persistent across a power cycle. • R: (RAM)—volatile memory, which is not persistent across a power cycle.
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108 ZebraLink WebView Network Communications Screens 5. Click Edit. The Edit ZPL Script screen displays. Figure 26 • Edit ZPL Script 6. Enter the ZPL code in the text field. 7. Click one of the available buttons: P1043301-005 Button Function/Operation Preview Label Displays a graphic representation of the label that results from the ZPL code. Print Label Sends the ZPL code to the printer. Reset Clears the text field.
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ZebraLink WebView Network Communications Screens Button Function/Operation Save a. Enter the printer password in the password field. b. Click Save. If the correct password was entered, saves the label to the ZPL file name entered on the Create New Script screen. Save As a. Enter the printer password in the password field. b. Click Save As. The Save ZPL Script screen displays. c. Enter a file name in the Name field. d. Click Save.
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110 ZebraLink WebView Network Communications Screens Printer Controls This page offers control over basic printer functions. Other functions are also accessible from this page. These include: • Feed — causes printer to feed one label. • Cancel One Format — cancels the currently printing format. • Cancel All Formats — cancels all formats. • Reset Printer — causes printer to perform its standard reset without cycling power. To view Printer Controls, complete these steps: 1.
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7 Print Server Web Pages This section provides you with details on the print server features that were not covered in the chapter Getting Started on page 41. Contents Print Server Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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112 Print Server Web Pages Print Server Features Print Server Features This section covers features available for the print server only, not the printer’s features. Some of the features you access in this section prompt you to enter the default user ID and password. Important • For specific information on the default User ID and/or default password, see Default User ID and Password on page 43. Status and Configuration The steps that follow are based on the navigation of a ZPL printer using firmware X.
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Print Server Web Pages Print Server Features 3. From the Printer Home Page, click Print Server Settings. The Print Server Settings Page opens.
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114 Print Server Web Pages Print Server Features 4. From the Print Server Settings Page, click Print Server. The Print Server Configuration page opens. Figure 30 • Print Server Configuration 5. In the Print Server Configuration page, you have a menu from which to choose. Table 19 identifies each menu option page.
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Print Server Web Pages Print Server Features Table 19 • Print Server Configuration Menu Options Enabled Protocols Modifies the protocols to be used: NetWare, HP JetAdmin, or both. Enabling Hewlett-Packard’s HP JetAdmin Support allows the status from the Zebra device to display in HP JetAdmin utility.
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116 Print Server Web Pages Print Server Features Table 19 • Print Server Configuration Menu Options (Continued) TCP/IP Configuration You can change the TCP/IP configuration of the 10/100 Internal Print Server. • IP Address: Use this feature to set the IP address if using the Permanent addressing method. • IP Address Resolution: Use this feature to select the addressing method to use (Dynamic or Permanent). • Dynamic Protocols: Use this feature to select the Dynamic Addressing method to use at startup.
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Print Server Web Pages Print Server Features Table 19 • Print Server Configuration Menu Options (Continued) TCP/IP Logical Printing Ports Logical printers allow you to set up multiple pre- and post-processing configurations for each output port. Each logical port configuration can perform the following: • Add user-configured strings before and after the print data. • Remove unwanted characters from the beginning of the print data.
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118 Print Server Web Pages Print Server Features Table 19 • Print Server Configuration Menu Options (Continued) SMTP Email Alert Configuration This feature allows you to enter data regarding System Information on the network that is being used. Typically, a Network Administrator would use this. Web Admin This page allows you to configure the Admin name and password. Links to upgrades and support information can also be altered.
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Print Server Web Pages Print Server Features Table 19 • Print Server Configuration Menu Options (Continued) POP3 Email Printing This feature helps you set up the print server to receive email messages containing formats that can be printed. The POP3 settings must be set to retrieve emails from the email server. Important • Zebra recommends setting the POP3 polling interval no lower than 30. Some email servers will lock accounts after repeated login attempts.
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120 Print Server Web Pages Print Server Features Print Server Status From the Print Server page in the Print Server Status section, you can access the print server configuration page and port status. To open the print server configuration page, complete this step: 1. From the PrintServer page, click View Configuration Page. The Configuration Page opens.
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Print Server Web Pages Print Server Features To view the port status complete this step: The default User ID and password are required to access this page. Important • For specific information on the default User ID and/or default password, see Default User ID and Password on page 43. 1. From the Print Server page, click View Port Status. The Port Status page opens.
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122 Print Server Web Pages Print Server Features Reset From the Print Server page in the Reset section, you can reset the print server configuration settings to what they were before you made the most recent changes. To reset the print server, complete these steps: 1. From the Print Server page, click Reset Print Server. The Reset Device page opens. Figure 33 • Reset Print Server 2. To reset print server, click Yes.
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Print Server Web Pages Print Server Features Restore From the Print Server page, in the Restore section you can restore the print server to the default factory settings. To restore print server to the default factory settings, complete these steps: 1. From the Print Server page, click Factory Print Server Settings. The Restore To Factory Defaults page opens. Figure 34 • Restore to Factory Settings 2.
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124 Print Server Web Pages Print Server Features Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _________
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8 Control Panel This section provides you with details on the Control Panel menu options. Contents Control Panel Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Wired Network Parameters on the LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Wireless Network Parameters on the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Control Panel Control Panel Menu Options Control Panel Menu Options Control Panel (or Liquid Crystal Display—LCD) menu options only appear if a print server is installed. The control panel parameters are somewhat different for different printers. Refer to the user guide for your printer for specific instructions on how to modify the control panel parameters. Note • The ZT210 and ZT220 printers have the same parameters available, but do not have control panels.
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Control Panel Control Panel Menu Options 105SL PAX4 Xi4, 105SLPlus ZM400/ZM600               ACTIVE PRINTSRVR This allows you to see which print server is being used.          IP PROTOCOL The S4M LCD menu will appear as: OBTAIN IP ADDRESS followed by: CHANGE IP PROTOCOL The allows you to see if the user (permanent) or the server (dynamic) selects the IP address.
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Control Panel Control Panel Menu Options Z4Mplus/Z6Mplus 105SL PAX4 Xi4, 105SLPlus ZM400/ZM600 S4M ZE500 ZT230, ZT410, ZT420, ZD500R Table 20 • Wired Network Parameters XiIIIPlus 128          LCD Option Details DEFAULT GATEWAY The S4M LCD menu will appear as: CHANGE GATEWAY This allows you to view the default gateway.
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Control Panel Control Panel Menu Options Wireless Network Parameters on the LCD Table 21 identifies the wireless network parameters available on your Zebra XiIIIPlus, Z4Mplus/Z6Mplus, 105SL, PAX4, Xi4, ZM400/ZM600, ZE500, ZT230, 105SLPlus, ZT410, ZT420, and ZD500R printers/print engines with a print server installed. Note • The ZT210 and ZT220 printers have the same parameters available, but do not have control panels.
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Control Panel Control Panel Menu Options Xi4, R110Xi4, 105SLPlus ZM400/ZM600, RZ400/600     ZT230, ZT410, ZT420, ZD500R PAX4  ZE500 105SL  S4M Z4Mplus/Z6Mplus Table 21 • Wireless Network Parameters XiIIIPlus 130   IP ADDRESS The S4M LCD menu will appear as: CHANGE IP ADDRESS This allows you to modify this setting, only when Permanent is select for OBTAIN IP ADDRESS.   SUBNET MASK The S4M LCD menu will appear as: CHANGE SUBNET This allows you to view the subnet mask.
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Control Panel Control Panel Menu Options 11/21/13 ZT230, ZT410, ZT420, ZD500R ZE500 S4M ZM400/ZM600, RZ400/600 Xi4, R110Xi4, 105SLPlus PAX4 105SL Z4Mplus/Z6Mplus XiIIIPlus Table 21 • Wireless Network Parameters LCD Option Details  IP PORT This allows you to view the currently selected TCP/IP port.  IP ALTERNATE PORT This allows you to view the currently selected alternate TCP/IP port.
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132 Control Panel Control Panel Menu Options Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _____________
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9 Hardware Troubleshooting This section provides you with solutions to known issues. Contents Troubleshooting the External 10/100 Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External ZebraNet 10/100 Print Server Network Status and Status Indicators . . . . . Troubleshooting the External ZebraNet 10/100 Print Server . . . . . . . . . . . . . . . . . . .
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134 Hardware Troubleshooting Troubleshooting the External 10/100 Print Server Troubleshooting the External 10/100 Print Server Resetting to Factory Defaults Note • You must have an active network cable connected to the external ZebraNet 10/100 Print Server device to default the device using the Test button. See Defaulting the ZebraNet 10/100 Print Server on the 105SL, S4M, PAX4, and External Devices on page 76.
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Hardware Troubleshooting Troubleshooting the External 10/100 Print Server Troubleshooting the External ZebraNet 10/100 Print Server Table 22 • External ZebraNet 10/100 Print Server Issues and Solutions Issue Possible Cause Recommended Solution The Status LED is slowly flashing red The external ZebraNet 10/100 Print Server has not detected the presence of a network cable. 1. Turn the printer off (O). A bad or wrong cable. Important • Cables with a rating higher than CAT-6 have not been tested. 1.
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136 Hardware Troubleshooting Troubleshooting the External 10/100 Print Server Table 22 • External ZebraNet 10/100 Print Server Issues and Solutions (Continued) Issue Possible Cause Recommended Solution The Status LED is solid red for more than 30 seconds The external ZebraNet 10/100 Print Server has failed the POST. If the failure is not severe, the external ZebraNet 10/100 Print Server attempts to print a configuration label on the printer. 1.
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Hardware Troubleshooting Troubleshooting the Internal ZebraNet 10/100 Print Server Troubleshooting the Internal ZebraNet 10/100 Print Server Resetting the Internal ZebraNet 10/100 Print Server to Factory Defaults Which model printer do you have? If you have a… Then… ZM400 or ZM600 printer Go to Defaulting the Print Servers on the ZM400 and ZM600 Printers on page 77.
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138 Hardware Troubleshooting Troubleshooting the Internal ZebraNet 10/100 Print Server Status LED State Description Green, solid Print server is working. Green, flashing For solutions, see Table 22 on page 135. Red, solid For solutions, see Table 22 on page 135. Red, flashing For solutions, see Table 22 on page 135. Alternating Red/Green For solutions, see Table 22 on page 135.
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Hardware Troubleshooting Troubleshooting the Wireless Print Server Troubleshooting the Wireless Print Server ZebraNet n Print Server Will Not Operate on the 5Ghz Band You may need to set your country code in order to enable the 5Ghz band for the Zebranet n Print Server. • If you are using the wireless print server in the United States, Canada, or Japan, you will not need to set the country code. These countries have been pre-set at the factory.
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140 Hardware Troubleshooting ZebraNet Bridge Discovery or Configuration Problems ZebraNet Bridge Discovery or Configuration Problems If you are having problems using ZebraNet Bridge to discover or configure the unit, check the following: • Verify there is not a router between the workstation running ZebraNet Bridge and the print server. Because the print server does not have an IP address, TCP/IP communication cannot be started across a router. Run ZebraNet Bridge on the same subnet as the print server.
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Hardware Troubleshooting Unable to Print 4. See Figure 35. You see a reply from the print server indicating a connection. Figure 35 • Example of a Successful Ping If the issue is a communication problem, you would have received an error message. Telnet Open a telnet session to send a ZPL command from a DOS prompt. Note • You do not need to open a telnet session if you pinged the printer using the previous procedure.
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142 Hardware Troubleshooting Unable to Configure Device Unable to Configure Device To assign an IP address to a ZebraNet print server using ZebraNet Bridge, you must be on the same subnet. If ZebraNet Bridge has Multicast enabled, you may be able to view the ZebraNet print server on another subnet, but you will not be able to configure the device. HP JetAdmin or HP Web JetAdmin The ZebraNet print server may be set up and managed using HP JetAdmin or HP Web JetAdmin products.
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Hardware Troubleshooting General Wireless Issues General Wireless Issues Table 24 • General Issues and Recommended Solutions Issue Possible Cause Recommended Solution The printer acknowledges the wireless radio card and indicates a signal strength, but the printer does not appear to connect to the network. The combination of signal strength and signal quality at the printer may not be good enough to establish a connection to the network.
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144 Hardware Troubleshooting General Wireless Issues Table 24 • General Issues and Recommended Solutions (Continued) Issue Possible Cause Recommended Solution My wireless connection is inconsistent. The signal strengths change back and forth between high and low numbers. An access point may be bad. The card appears to be switching affiliations between access points. Check the access points on your WLAN, particularly the one closest to the printer.
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Hardware Troubleshooting Encryption and Authentication Issues Encryption and Authentication Issues Table 25 • Encryption and Authentication Issues and Recommended Solutions Issue Possible Cause Recommended Solution The entry field for WEP keys on the printer’s web page does not display all 26 characters. The field accepts 26 characters, but they may not be able to display all at once because of your browser or system settings.
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146 Hardware Troubleshooting IP Issues IP Issues Table 26 • IP Issues and Recommended Solutions Issue Possible Cause Recommended Solution The printer shows IP address 192.168.254.254, which does not appear to work. IP address 192.168.254.254 is a default address. The printer shows this address after it times out while trying to connect. The printer was likely set to an incorrect static IP address. Enter a valid static IP address. OR Set IP Protocol to All.
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10 Frequently Asked Questions This section provides a group of frequently asked questions (FAQs) about Zebra’s wired and wireless print servers. FAQs Can the print server option work on a computer network that is running both TCP/IP and IPX protocols simultaneously? Yes. The print server runs all of its available protocols simultaneously. This means that the print server can run on mixed networks such as a network using Microsoft, and UNIX.
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148 Frequently Asked Questions FAQs What if a print job makes it to the queue, but never leaves the queue? The label does not print. See Table 27 for more information. Table 27 • Things to Check Issue Possible Cause Recommended Solution If a print job makes it to the queue, but never leaves the queue? Printer is not turned on Confirm that the printer is turned on and receiving power. Printer is using a bad or wrong network cable.
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Frequently Asked Questions FAQs UDP Ports: • 161 SNMP broadcast from print server • 162 SNMP trap on ZebraNet Alert • 4201 discovery destination on print server • (dynamic) SNMP get request from ZebraNet Bridge • (dynamic) discovery broadcast from ZebraNet Bridge • (dynamic) discovery broadcast from ZebraNet Bridge What is the default User ID and password for the print server? • The User ID is admin and the password is 1234.
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150 Frequently Asked Questions FAQs Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ______________________
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Glossary 10BASE-T A type of Ethernet that uses unshielded twisted pair cable. 100BASE-T A type of Ethernet that can transmit 100Mb of data per second with a twisted-pair cable. ARP The standard TCP/IP method for determining the actual network address of a device based on its IP address. ASCII A standard for the binary representation of characters.
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152 Glossary delete bytes This number is used to remove characters from the beginning of every job sent to the logical printer. The value for delete bytes can range from 0 to 255. dynamic A dynamic configuration, as the name implies, means that it changes. BOOTP and DHCP offer time-based leases for the configurations they assign. Their changes depend on the time-based lease, and how often the printer itself is offline and online again. A dynamic configuration can include BOOTP or DHCP.
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Glossary gateway A device that converts one higher-level network protocol to a different higher level protocol. gleaning A temporary, local configuration option. Gleaning lets you add the address of the device you want to configure to your local workstation’s ARP table. This configuration is not permanent and is valid only from the workstation from which you entered the ARP information.
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154 Glossary parallel port A port on a device that sends information in groups of bits over multiple wires, one wire for each bit in a group. ping A TCP/IP command that determines whether a device is accessible on the network. POP3 Post Office Protocol, the protocol used to retrieve email from the server. port A physical connector, such as the parallel port, or a logical connection to a device. post-string A string that is sent at the end of every job going to the logical printer.
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Glossary spooling In printing applications, spooling is the transfer of data to a temporary storage area on disk (the print queue) prior to printing. Spooling allows many jobs to be queued to a single printer. static Refers to a static IP address. All information is provided by the network administrator. subnet mask A TCP/IP method of dividing a network into several smaller subnetworks.
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156 Glossary Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _____________________________________________
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Index 000.000.000.000 troubleshooting 146 10/100 print server settings access 112 192.168.254.
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158 Index configuration label default gateway 45, 48 fields to know for external wired print server 45 fields to know for internal wired print server 48 hardware address 45 IP address 45, 48 MAC address 45, 48 serial number 45 subnet mask 45, 48 to print an internal wired print server 46 to print external wired print server 44 configuration methods wireless securities 51 configuration page print server status 120 configuration problems troubleshooting 140 configuration settings browser 69 check using WebV
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Index H hardware address configuration label 45 HP JetAdmin troubleshooting 142 HP Web JetAdmin troubleshooting 142 external wired print server 44 LCD menu options 126 network parameters (wired) 126 network parameters (wireless) 129 liability 2 link status indicator 52 I M illustration external ZebraNet 10/100 Print Server 35 install external ZebraNet 10/100 Print Server 36 Internal 10/100 Internal Print Server 37 wireless print servers 37 wireless radio card 37 install wireless radio card compact flas
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160 Index O onboard flash 107 output port configuration print server configuration menu 119 overview 16 P password default 43 ping the printer troubleshooting 140 poor signal strength 142 POP3 email printing print server configuration menu 119 prerequisites System V queue 83 primary network device preference for active print server 58 primary/secondary settings WebView 101 print configuration label for an internal wired print server 46 configuration label for external wired print server 44 print a config
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Index reset print server 122 reset external wired print server to factory defaults troubleshooting 134 reset internal wired print server to factory defaults troubleshooting 137 reset wireless print server to factory defaults troubleshooting 139 restore print server 123 RFID setup WebView 97 S security type wireless radio cards 18 serial communications setup WebView 95 serial number configuration label 45 set and monitor alerts using WebView 66 using ZebraNet Bridge 66 signal strength and quality indicator
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162 Index reset internal wired print server to factory defaults 137 reset wireless print server to factory defaults 139 system disabled after encryption set 145 unable to configure device 142 unable to print 140 using telnet 141 WEP key field not large enough 145 wireless error messages 142 wireless print server 139 wireless radio card not acknowledged 143 WPA mode 145 U unable to configure device troubleshooting 142 upgrade firmware 34 user ID default 43 V view directory listing 105 port status of prin
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Index wireless issues (general) troubleshooting 143 wireless link status indicator 52 wireless print server printer requirements 23 specifications 31 troubleshooting 139 wireless print servers install 37 wireless radio card install 37 install compact flash card and adaptor 39 printer not acknowledging 143 supported cards 17 supported security types 18 wireless setup settings WebView 104 wireless signal indicators 53 11/21/13 wireless status view through control panel 52 wireless status indicator lights (
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164 Index P1043301-005 11/21/13
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