Zebra® ZXP Series 3™ Card Printer User’s Manual P1032297-001 Rev.
Copyright Notice © 2010 ZIH Corp. This document contains information proprietary to Zebra Technologies Corporation. This document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra.
Contents 1 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ZXP Series 3 Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features, Controls, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multi-Function LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Getting Started This manual contains installation and operation information for the Zebra ZXP Series 3 Card Printer, manufactured by Zebra Technologies Corporation. The printer provides full color dye sublimation or monochrome thermal transfer printing on standard 2.125 inch by 3.375 inch (54 mm by 86 mm) PVC or PVC Composite plastic cards. The integrated card feeder and flipper minimizes printer size while maximizing performance.
Getting Started ZXP Series 3 Part Numbers ZXP Series 3 Part Numbers The Part Number of a particular Zebra ZXP Series 3 Card Printer is shown on a label affixed to the bottom of the printer; that Part Number identifies the specific configuration for that printer.
Getting Started Features, Controls, and Indicators Features, Controls, and Indicators The picture below points out some of the printer’s external features; see Section 3 for an interior view. Lid Release Button Card Feeder Cover Multi-Function LCD Display Panel Multi-Function Control Button Card Output Hopper • Card Feeder Cover - Opening the Card Feeder Cover gives access to the automatic card feeder. The translucent cover allows you to see when the card supply is running low.
Getting Started Rear Panel Connectors Rear Panel Connectors Standard USB Connection The figure below shows the rear of the Printer with the USB interface. USB Connector Power Socket Security Cable Slot Power Switch Ethernet Connection The figure below shows the rear of the printer with the standard USB interface with the Ethernet and DB-9 Smart Card Contact Station Options.
Getting Started Multi-Function LCD Panel Multi-Function LCD Panel Your printer is equipped with a Multi-Function LCD Panel to provide printer status information. The readout is controlled by the Multi-Function Control Button directly below the viewing window. Multi-Function LCD Panel messages fall into three categories: Operational, Warning, and Error. Operational Messages Operational Messages are displayed during the Printer’s normal operation.
Getting Started Multi-Function LCD Panel Warning Messages Warning messages alert the operator to action that should be taken; the printer will generally continue operation. WARNINGS (Printer will still operate) CHECKING RIBBON CLEAN PRINTER CLOSE LID ENCODING ERROR FLASH ERROR INVALID MAGNETIC DATA READING ERROR Error Messages Error messages are displayed when a situation causes the printer to stop operating.
Getting Started Multi-Function LCD Panel Icons Throughout this manual, different icons highlight important information, as follows: Note • Indicates information that emphasizes or supplements important points of the main text. Important • Advises you of information that is essential to complete a task, or points out the importance of specific information in the text. Provides an example or scenario to demonstrate or clarify a section of text.
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2 Printer Installation Unpacking Your Card Printer Your ZXP Series 3 Card Printer ships in a cardboard carton, protected by styrofoam inserts and a protective anti-static bag. Keep all packaging material in case you need to move or re-ship the printer. Step 1. Before opening and unpacking the printer, inspect the carton to ensure that no damage occurred during shipment. Step 2. Ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer. Step 3.
Printer Installation Installing the Printer Installing the Printer Setting up the Printer Step 1. Place the printer in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down. Step 2. Remove the yellow CAUTION label from the back of the printer. Step 3. Ensure that the printer’s power switch is in the OFF (O) position. 10 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Printer Installation Installing the Printer Connecting Power Caution • Limit electrical power supplied to the printer to 24 VDC. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults.
Printer Installation Installing the Printer Connecting the Printer to your Computer Step 1. If your printer has only the USB interface, attach the included USB cable to your computer and the printer. Step 2. If your printer has the optional Ethernet interface (as well as the USB interface), connect either the USB cable to printer and computer or the Ethernet cable to the printer and the Ethernet network.
Printer Installation Viewing Printer Information Viewing Printer Information To check the configuration parameters of the printer without being connected to a computer: Step 1. Ensure that the printer power switch is in the OFF (O) position. Step 2. While holding down the Control Button, place the printer power switch in the ON ( | ) position. The LCD Display Panel will glow blue. LCD Display Panel Control Button Step 3.
Printer Installation Installing the Windows Printer Driver Installing the Windows Printer Driver Initial Steps Each computer that will use the printer must have the Printer Driver installed. If not already done, connect power to the printer; and connect the printer to the computer. • For USB Driver installation, turn the printer OFF (O) . • For Ethernet Driver installation, turn the printer ON ( | ).
Printer Installation Installing the Windows Printer Driver Installing the USB Printer Driver Note • To install the Ethernet driver, see page 20. Step 1. If not already done, connect power to the printer. Do not turn power ON. Step 2. Connect the USB port on the rear of the printer to the computer’s USB port. Step 3. Ensure that the Printer’s power switch is in the OFF (O) position. Step 4. Insert the User Documentation and Drivers CD into the CD drive of the host computer. The Main Menu will open. Step 5.
Printer Installation Installing the Windows Printer Driver Step 9. The InstallShield Wizard window will open. To proceed with the installation, click the Next button. Step 10. Select Install USB printer drivers, and click the Next button. Step 11. Ensure that the Printer’s power switch in the OFF (O) position; and then click the OK button. 16 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Printer Installation Installing the Windows Printer Driver Step 12. This will bring up the License Agreement window. To proceed with the installation, click the Yes button. Step 13. This will bring up the Setup Type window. • Select Complete to install all program features, and click the Next button. - or - • P1032297-001 Rev. A Select Custom to choose which program features you want installed, and click the Next button.
Printer Installation Installing the Windows Printer Driver Step 14. This will bring up the Select Program Folder window. Type in a new folder name or select one from the existing folders list, and click the Next button. Step 15. Observe the Setup Status window. 18 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Printer Installation Installing the Windows Printer Driver Step 16. The Congratulations window will appear. Step 17. At this point, turn on your printer; and then click the Next button. The Windows New Hardware Found wizard will find the printer. Step 18. When the InstallShield Wizard Complete window appears, click the Finish button. Step 19. This completes USB driver installation. Step 20. To use the Printer, you would select it like you would any other printer connected to a Windows system.
Printer Installation Installing the Windows Printer Driver Installing the Ethernet Printer Driver Note • To install the USB driver, see page 15. Important • The Ethernet Network must be configured correctly, with the Printer and the host computer on the same subnet mask. If you are not sure how to verify this or change the configuration, consult someone knowledgeable on Ethernet Networks. Step 1. If not already done, connect power to the printer. Turn power ON. Step 2.
Printer Installation Installing the Windows Printer Driver Step 8. In the Welcome window, choose the maintenance operation to be performed: a. Select Modify to update the older printer driver, click the Next button, and follow the screen prompts. At the end of the upgrade process, you will be asked to re-boot your computer. Re-boot your computer. The upgrade is complete. b. Select Remove to remove the older printer driver, click the Next button, and follow the screen prompts.
Printer Installation Installing the Windows Printer Driver Step 11. This will bring up the License Agreement window. To proceed with the installation, select the I accept the terms of the license agreement option, and then click the Next button. Step 12. This will bring up the Setup Type window. • Select Complete to install all program features, and click the Next button. - or - • 22 Select Custom to choose which program features you want installed, and click the Next button.
Printer Installation Installing the Windows Printer Driver Step 13. Setup will find and list all Zebra ZXP Series 3 Printers on the network. Select a printer from the list (example, arrow below); and click the Next button. Step 14. This will bring up the Select Program Folder window. Type in a new folder name or select one from the existing folders list, and click the Next button. P1032297-001 Rev.
Printer Installation Installing the Windows Printer Driver Step 15. Observe the Setup Status window. Step 16. The Congratulations window will appear. Step 17. At this point, click the Next button. 24 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Printer Installation Installing the Windows Printer Driver Step 18. When the InstallShield Wizard Complete window appears, click the Finish button. Step 19. This completes Ethernet driver installation. Step 20. To use the Printer, you would select it just like you would any other printer connected to the Ethernet. Note • You may need to change the card setup (card orientation, ribbon type, etc.
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3 Printer Setup Printer Features The following shows an interior view of the ZXP Series 3 Card Printer. Lid Printhead Card Feeder Ribbon Cartridge Card Output Hopper P1032297-001 Rev.
Printer Setup Loading Ribbon Cartridge Loading Ribbon Cartridge The Printer requires approved ribbon cartridges. The Resin Thermal Transfer and Dye Sublimation ribbons are specifically designed for your Printer. • Only use Zebra i Series ribbons designed to work with ZXP Series 3 Card Printers. • Each ribbon cartridge includes an integrated adhesive cleaning roller assembly that is used to clean the cards entering the printer.
Printer Setup Loading Ribbon Cartridge 3. Insert the ribbon cartridge with the cleaning roller facing down, so the gears on the ends of the rollers fit into the appropriate slots. 4. Close the printer lid and push down until you hear an audible click. Note • After the lid is closed, the ribbon automatically synchronizes when the printer power is on. P1032297-001 Rev.
Printer Setup Loading Cards Loading Cards To help you load, print, and collect cards, the printer has a card feeder and card output hopper. Card Feeder The card feeder is used for loading cards, it can hold up to 100 cards of 30 mils thickness. The card feeder is located under the card feeder cover of the Printer . Caution • DO NOT bend cards or touch print surfaces as this can reduce print quality. Note • The surface of the cards must remain clean and dust free.
Printer Setup Loading Cards 3. Remove the cellophane wrapper from the card stack. Note • Static charges and edge burrs from the card die-cutting process can render individual cards stuck together with significant adhesion force. These cards must be physically separated from each other before inserting into the feeder; if not separated, feeding or printing problems may occur. 4.
Printer Setup Loading Cards Card Output Hopper 1. Raise the printer lid, and pull the output hopper down to place it in its functional position. 2. When not using the printer, place the card output hopper back in its closed position to protect the printer from dust. 32 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Printer Setup Printing a Test Card Printing a Test Card With ribbon cartridge and cards loaded, your printer is ready to print. To check the operation of the printer, you should print a test card. 1. Go to the Driver Tools tab ( Select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > Device Settings > Tools ). 2. From the Print Test Card dropdown menu, select the desired test card (circled above). 3.
Printer Setup Typical Printer Operation Typical Printer Operation The ZXP Series 3 Card Printer can be used with your software application program, using the Drivers on the CD provided with your Printer; refer to Installing the Windows Printer Driver on page 14. Creating a Sample Card Before you begin a new printing session, print a sample card to ensure that the cards will be printed correctly. Follow the steps below to print your first card using the True ColoursTM Card Printer Ribbon Cartridge. 1.
4 Printer Settings and Adjustments Introduction This section describes the settings and adjustments that can be made to your Windows ZXP Series 3 Printer Driver. This consists of two major topics: Card Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Sharing Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Settings and Adjustments Card Printer Properties Card Printer Properties Note • The screen shots shown in this section are for the printer using the USB interface. If you are using the Ethernet interface, the screens will refer to the “Network Printer.” To access the Card Printer Properties, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing, then select Properties.
Printer Settings and Adjustments Card Printer Properties General Tab The General tab shows the selected printer and lists the features of the printer. To access the General tab, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > General. • Location - Lets you specify where the printer is located. • Comment - Lets you specify general information about the printer, such as the type of print device and who is responsible for it.
Printer Settings and Adjustments Card Printer Properties Sharing Tab On the Sharing tab, you can choose to share the printer over the network and install additional drivers to accommodate different operating systems. To access the Sharing tab, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > Sharing.
Printer Settings and Adjustments Card Printer Properties Ports Tab Use the Ports tab to specify the computer port to which the printer is connected. This will have been established at the initial installation of the printer, and will not normally require attention. To access the Ports tab, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > Ports.
Printer Settings and Adjustments Card Printer Properties Advanced Tab The Advanced tab determines the spooling (queuing) of print jobs and determines how spooled jobs are handled relative to the most recent job. To access the Advanced tab, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > Advanced. To enable spooling: Select the radio button labeled Spool print documents so program finishes printing faster.
Printer Settings and Adjustments Card Printer Properties Color Management Tab Color Management settings allow you to associate color profiles on the printer based on the type of media being used and printer configuration. The Add button allows the operator to add additional profiles to the color profile list. To access the Color Management tab, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > Color Management.
Printer Settings and Adjustments Card Printer Properties Security Tab This is the standard Windows security screen, showing user access to various printer control options. Both Print and Manage Printers must be checked for full functionality of the printer. To access the Security tab, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > Security. The Security tab allows you to assign the actual permissions that apply to the print queue.
Printer Settings and Adjustments Card Printer Properties Device Settings Tab The Device Settings tab provides device information, security status, and printer usage. To access the Device Settings tab, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing. Select Properties > Device Settings. Printer Model/Firmware Version Gives the printer model and firmware version. P1032297-001 Rev.
Printer Settings and Adjustments Card Printer Properties Encoder Settings Dialog box for setting Magnetic Encoder parameters. This feature is not enabled if the printer does not have the magnetic encoder option. 44 • Enable macro processing - This option will allow the user to choose the encoding preamble. • Start of Data - Beginning of the data string for the encoder.
Printer Settings and Adjustments Card Printer Properties ADVANCED SETTINGS DIALOGUE BOX • Track: Select the track you want to configure. • Track Settings: Select the Mode (ISO1, ISO2, ISO3, 3 bit, 4 bit, 5 bit, 6 bit, or 7 bit) and Density (75bpi or 210 bpi) for the tracks. • Start/Stop Character (For Non-ISO encoding only): Enter an ASCII value for the Start and Stop characters. • Encoding Start Position (For Non-ISO encoding only): Enter the encoding start position in millimeters (mm).
Printer Settings and Adjustments Card Printer Properties Tools Dialog box for testing and communicating with the printer. 46 • Command to send to printer - Enter a printer command (without leading escape character) in the top edit box, and click on the Execute button to send to the printer directly. The Printer Status will show the status of the printer. Contact Zebra Technical Support for a complete list of the printer commands.
Printer Settings and Adjustments Card Printer Properties F/W Download This Dialog box is used to install the firmware downloaded from the Zebra web site at http://zebracard.com under Drivers & Downloads. Important • Do not turn off the power to the printer until the process is done and the LCD displays READY. If the download process is interrupted, the printer will not operate. Step 1. Click on the Select File button (arrow below). Step 2.
Printer Settings and Adjustments Card Printer Properties Device Information Printer configuration status window. 48 • Model/Firmware Version - Specifies the printer model number and installed firmware version. • Serial Number - Specifies the printer serial number. • Head Resistance - Specifies the printhead resistance value. • Magnetic Encoder - Specifies if this option is present. • Smart Card - Specifies if a smart card encoder is present and type of encoder.
Printer Settings and Adjustments Card Printer Properties Single Feed Options Note • For operating the ZXP Series 3 Card Printer in single card feed mode, the printer requires that the operator install an optional CardSense Single Card Feed Kit; refer to Appendix D for details. Click on the appropriate radio button to Enable / Disable Single Feed operation. About Dialog Box for specifying the Printer Model, the Driver Version, and the Copyright.
Printer Settings and Adjustments Card Printer Printing Preferences Card Printer Printing Preferences Note • The screen shots shown in this section are for the printer using the USB interface. If you are using the Ethernet interface, the screens will refer to the “Network Printer.” To access the Card Printer Properties, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing, then select Properties. • 50 Paper / Output - Sets the layout of card.
Printer Settings and Adjustments Card Printer Printing Preferences • Color Adjustment - Adjusts color output (Intensity and Contrast). Note • Printed colors can appear different than displayed colors; the following controls allow you to optimize the printed results. Allows you to adjust the image colors; these adjustments apply to the entire card, not just photographic image. - Intensity - increase or decrease the image intensity by moving the Black, Red, Green, and Blue slider bars left or right.
Printer Settings and Adjustments Card Printer Printing Preferences Ribbon Type - Displays type of ribbon installed in printer. Click on the Printer/Ribbon Details button to see the Device Information window: • Print on both sides - Selection for single-sided or dual-sided printing. • Front and Back - Feature selection for dual sided printing.
Printer Settings and Adjustments Card Printer Printing Preferences • Black Panel - Defines how black panel is applied in a card design. 4 selections: • Do Not Use - K panel not used • Use Always - all black pixels will go to K panel • Text Only - only black text goes to K panel • Except in Color Picture - all black pixels except bitmap goes to K panel • Black Bitmap - Applies black bitmap option, On or Off.
Printer Settings and Adjustments Card Printer Printing Preferences • Back Overlay Varnish - Feature selection for applying an overlay varnish ribbon to the back of a card. Default setting is full edge-to-edge varnish. There are various varnish options. A preview pane is shown for each selection. 54 - Full overlay varnish - Applies an edge-to-edge overlay. - No overlay - Does not apply any overlay. - Selected area overlay varnish - Applies an overlay only in the area selected by user.
Printer Settings and Adjustments Card Printer Printing Preferences • Head Settings - Setting for heat adjustments on the print head. Adjustments can be made to the Contrast and Intensity. Head settings can be changed to adjust the monochrome contrast, color intensity, and color contrast. Changes made to head settings will change color quality of printed images. These adjustments directly affect the heating levels used by the printer, for each of the individual panels on a print ribbon.
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5 Cleaning Cleaning the System Caution • PROTECT YOUR FACTORY WARRANTY! The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the ZXP Series 3 Card Printer. NEVER loosen, tighten, adjust, or bend, etc., a part or cable inside the printer. NEVER use a high-pressure air compressor to remove particles in the printer.
Cleaning Cleaning the System How to Clean Step 1. Place the printer power switch in the ON ( | ) position, and then press and hold the Multi-Function Control Button for 5 seconds. Step 2. When the cleaning cycle is initiated, the LCD message REMOVE RIBBON THEN CLOSE LID will display. Multi-Function LCD Panel Feeder Cleaning Card Card Feeder Cover Multi-Function Control Button Path Cleaning Card Step 3.
Cleaning Cleaning the Printhead Cleaning the Printhead Use of the cleaning cards will normally do an adequate job of cleaning the printer. However, a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs. Caution • Never use a sharp object to scrape deposits from the printhead. Permanent damage to the printhead will result Step 1. Place the printer power switch in the OFF (O) position. Step 2.
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6 Troubleshooting Introduction The objective of troubleshooting is to relate a problem to an associated assembly or system function, in order to most efficiently isolate and repair the problem. Typically, this involves determining the failure symptom and then checking one or more possible causes of the failure. In general, for a given failure symptom one or more possible causes are listed, with suggested corrective action to take.
Troubleshooting Troubleshooting Procedures Troubleshooting Procedures LCD Panel Warnings and Error Messages The following tables show causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality. PANEL WARNINGS (printer will still operate) Problem / Symptom Description or Cause Possible SolutionNote CHECKING RIBBON Printer is determining type of ribbon installed. No action required -- status message only.
Troubleshooting Troubleshooting Procedures ERROR MESSAGES (printer will not operate) Problem / Symptom Description or Cause Possible SolutionNote CHECK RIBBON Wrong type of ribbon may be installed. Ribbon for P1XX will not work. Install proper ribbon. Ribbon may be improperly installed. Reload ribbon cartridge. Refer to Loading Ribbon Cartridge on page 28. COMMAND ERROR A command error occurred. Reset the Printer, and try printing the card again. COVER OPEN The cover is open.
Troubleshooting Troubleshooting Procedures Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock.
Troubleshooting Troubleshooting Procedures Example • Small spots Small spots appear on the printed card with a non-printed area or a different color. Possible Cause: • Contamination on the card surface. Solutions: • Check that cards are stored in a dust free environment. • Use a different supply of cards. Possible Cause: • Dust inside the printer and/or dirty Cleaning Roller. Solutions: P1032297-001 Rev. A • Clean the printer. Refer to Cleaning the System on page 57.
Troubleshooting Troubleshooting Procedures Example • Non-printing horizontal lines (white) There are non-printing horizontal lines (white) on the card surfaces. Possible Cause: • Ribbon cartridge is not correctly positioned. Solutions: • Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon. • Replace ribbon cartridge. Refer to Loading Ribbon Cartridge on page 28. Possible Cause: • Printhead is dirty.
Troubleshooting Troubleshooting Procedures Example • Pale or inconsistent results Printing shows very pale or inconsistent results. Possible Cause: • Ribbon cartridge have been stored improperly or is damaged. Solution: • Change ribbon cartridge, and print again. Refer to Loading Ribbon Cartridge on page 28. Possible Cause: • Cards may not meet specifications. Refer to Technical Specifications on page 71. Solution: • Use a different supply of cards.
Troubleshooting Troubleshooting Procedures Example • Blurry printed image Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solution: • Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with no wrinkles. • Replace ribbon cartridge, making sure it locks in place, and print again. Refer to Loading Ribbon Cartridge on page 28. Possible Cause: • Ribbon may not be synchronized on the correct color panel position.
Troubleshooting Troubleshooting Procedures Example • No printing No printing on the card. Possible Cause: • Ribbon cartridge may not be installed in the printer. Solution: • Check for ribbon cartridge in the printer. Refer to Loading Ribbon Cartridge on page 28. Possible Cause: • Cards may not meet specifications. Refer to Technical Specifications on page 71. Solution: • Use a different supply of cards. Possible Cause: • Cable on Printhead may be disconnected.
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7 Technical Specifications Printer Specifications General • • • • • • • • Single-sided and dual-sided printing Single card feed capable Load-N-Go drop-in ribbon cartridge 16-character LCD display Windows© Drivers: XP, Server 2003 and 2008, Vista, and Windows 7 (32/64 bits) 100-card covered feeder (30 mil card) 50-card output hopper (30 mil card) 32 MB memory standard Communications Interfaces • • Standard: USB 2.
Technical Specifications Printer Specifications Ribbon Specifications • • • • • • • i Series™ intelligent media technology YMCKO: 200 cards/roll YMCKOK: 165 cards/roll Monochrome: 1000 cards/roll - black, blue, green, gold, red, or silver 850 cards/roll - white ½ Panel YMC Full KO: 250 cards/roll KdO: 500 cards/roll KrO: 500 cards/roll Cards Compatibility • • • • • • Types: PVC, PVC Composite Card width/length: ISO CR-80-ISO 7810: 2.125" by 3.375" (54 mm by 86 mm) Card thickness: .015" to .
Technical Specifications Printer Specifications Environmental • • • • Operating Temperature: 60°F to 86°F (15°C to 30°C) Operating Relative Humidity: 20% to 65% non-condensing Storage Temperature: 23°F to 158°F (-5°C to 70°C) Storage Relative Humidity: 20% to 70% non-condensing Agency Approvals Zebra ZXP Series 3 Card Printer complies with following applicable directives and standards for the ITE: Residential, Commercial & Light Industry environments • For US/Canada/Mexico/Australia&NZ - FCC Class A, c
Technical Specifications ISO Standard Card Dimensions ISO Standard Card Dimensions Dimensions for Plain Card ISO Standard 7810 2.125 ± 0.002 in (53.98 ± 0.050 mm) Radius 0.125 in (3.18 mm) 3.375 ± 0.010 in (85.72 ± 0.25 mm) 0.009 ~ 0.034 in (0.23 ~ 0.84 mm) Dimensions for Magnetic Stripe Card ISO Standard 7811 0.623 in (15.82 mm) min 0.218 in (5.54 mm) max MAGNETIC STRIPE 0~0.115 in (2.92 mm) 0~0.115 in (2.92 mm) Contact Location for Smart Card ISO Standard 7816 0.757 in (19.23 mm) 1.124 in (28.
Technical Specifications ISO Standard Card Dimensions Declarations of Conformity EMC Directive EN 55022 (1998) EMC Directive EN 301489-3 V1.4.1 93/68/EEC EMC Directive EN55024 (2001) 73/23/EEC modified by 93/68/EEC Low voltage Directive EN 60950-1 (2001) Product safety 1999/5/CE R&TTE Directive EN300330-2 V1.1.
Technical Specifications ISO Standard Card Dimensions Japanese Notification NCC Warning Message 76 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Appendix A Network Operations Introduction This section covers: Network Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Setting Up a Network Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Printer Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 P1032297-001 Rev.
Network Operations Network Configurations Printer Sharing In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer. External Print Server An external print server is a stand-alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network.
Network Operations Internal Print Server An internal print server is similar to an external print server, except the print server is integrated into the printer. This removes the need for a separate power supply and separate device drivers. This is the simplest way to network a printer. P1032297-001 Rev.
Network Operations Setting Up a Network Printer Use this procedure if you have already installed an ethernet printer on your system (refer to Section 2), and you want to install a second ethernet printer on the network via the Microsoft Add Printer Wizard. Step 1. Click on the Start button, then select Settings > Printers and Faxes. Step 2. Click on the Add a printer option in the Printer Tasks sidebar. Step 3. Observe the Add Printer Wizard window. Step 4.
Network Operations Step 6. Click on the Next button Step 7. Observe the Select a Printer Port window. Step 8. Click on the Create a new port radio button. Step 9. From the dropdown menu, select Standard TCP/IP Port. Step 10. Click on the Next button, and observe the Add Standard TCP/IP Port Wizard window. Step 11. Be sure that your printer is turned on, and the network is connected and configured. Step 12. Click on the Next button. P1032297-001 Rev.
Network Operations Step 13. Observe a second Add Standard TCP/IP Port Wizard window. Step 14. Enter the IP Address of your printer. Note that the Port Name will automatically be filled in when you enter the IP Address. Do not change the Port Name. Step 15. Click on the Next button, and observe the Additional Port Information Required window. Step 16. Click on the Standard radio button; and from the dropdown menu, select Generic Network Card. Step 17. Click on the Next button.
Network Operations Step 18. Observe the Completing the Add Standard TCP/IP Printer Port Wizard window. Step 19. Click on the Finish button, and observe the Install Printer Software window. Step 20. Select the Manufacturer and the Printer. Step 21. Click on the Next button. P1032297-001 Rev.
Network Operations Step 22. Observe the Use Existing Driver window. Step 23. Select the Keep existing driver radio button. Step 24. Click the Next button, and observe the Name Your Printer window. Step 25. Enter the printer name, use the default name, or add more information to indicate the printer location; e.g., Mike’s Office, Hallway, Room 33, etc. Step 26. Select the appropriate radio button in answer to the question Do you want to use this printer as the default printer? Step 27.
Network Operations Step 28. Observe the Printer Sharing window. Step 29. Select the appropriate radio button in answer to the question Do you want to share this printer...? Enter the Share name if applicable. Step 30. Click the Next button, and observe the Print Test Page window. Step 31. Select the appropriate radio button in answer to the question Do you want to print a test page? Step 32. Click the Next button. P1032297-001 Rev.
Network Operations Step 33. Observe the Completing the Add Printer Wizard window. Step 34. Click on the Finish button to complete the Add Printer Wizard. You have successfully installed the network printer. 86 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Network Operations Printer Pooling Setting Up Printer Pooling Printer Pooling is a standard feature of Windows, which lets you spread the printed output across a pool of several printers. In this example, we will install and setup the three network printers to be used for pooling. Step 1. Before proceeding to pool the printers, test them individually, and be sure they are configured similarly.
Network Operations Using the Printer Pool Important • Send print jobs to the printer pool, not to an individual printer. When the first printer has taken as many jobs as it can handle (that being two jobs - one to be printed immediately, the other waiting), the following jobs “spill over” to the second printer, and then to the third printer. Note that if you are only printing two jobs, they would both go to the first printer. Pooling is a spill-over methodology. It does not balance printer usage.
Appendix B Magnetic Encoder Option Introduction This section contains information on the additional operations of the ZXP Series 3 Card Printer with an optional Magnetic Encoder. This section covers: Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Loading Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Encoder Option Driver Settings Encoder Settings The Encoder Settings dialog box is used for setting various Magnetic Encoder parameters. This feature is not enabled if the printer does not have the magnetic encoder option. To access the Encoder Settings dialog box, select Start > Settings > Printers and Faxes. Right click on the Zebra ZXP Card Printer listing; then select Properties > Device Settings > Encoder Settings.
Magnetic Encoder Option Advanced Settings The Advanced Settings dialog box is used for primarily for Non-ISO encoding. You can make Track and Track Settings, but the other settings (Start/Stop Character, Encoding Start Position, Character Parity, and LRC Parity) are enabled only when a 3 bit, 4 bit, 5 bit, 6 bit, or 7 bit Track Setting is selected. • Track: Select the track you want to configure.
Magnetic Encoder Option Media Loading Orientation Caution • ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes. Note • Zebra-approved HiCo & LoCo PVC cards are available. (Reference ZXP Series 3 Card Printer Media List.
Magnetic Encoder Option Magnetic Encoding Type ISO (Default) The encoder reads and writes standard ISO track data formats in standard ISO track locations. The following shows the three standard ISO tracks.
Magnetic Encoder Option AAMVA The data stored on magnetic stripes on American driver's licenses is specified by the American Association of Motor Vehicle Administrators (AAMVA). Alpha-numeric characters on Tracks 1 and 3, numerals only on Track 2. Track Density (bits per inch) Bits per character Character parity Length (characters) LRC parity Start sentinel End sentinel Start sentinel offset inches (mm) 1 210 7 Odd 79 Even % ? 0.293" (7.4) 2 75 5 Odd 37 Even ; ? 0.293" (7.
APPENDIX C Smart Card Options Introduction This Appendix contains information on the additional operations of a Printer equipped with one or more of the available Smart Card options Smart Cards can have a built-in microcomputer and/or memory to store fingerprints, voice recognition patterns, medical records, and other such data. All other printer operations remain the same as the standard models. This section covers: Output Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Card Options Output Hopper The Output Hopper is positioned on the front of the Printer and receives the printed cards. Step 1. Install the Output Hopper by inserting the four tabs on the hopper into the four slots on the front of the Printer. Step 2. Ensure that the Output Hopper locks securely in place. 96 Zebra ZXP Series 3 Card Printer User’s Manual P1032297-001 Rev.
Smart Card Options Contact Smart Cards Contact Smart Cards have a pad of contacts on the surface of the card that connects to the circuitry embedded into the card. Encoding data onto Smart Cards and reading the data previously encoded on them is totally under control of the application software; no operator action is required. If you experience any problems with encoding or reading data, refer to the users manual or other documentation for the application software.
Smart Card Options Contactless Smart Cards Rather than using a contact pad, Contactless Smart Cards use various short-range radio technologies to “connect” to the printer. The printer moves the card to an antenna location on the card path, and the encoding or decoding occurs. All other printer operations remain the same. Media Loading Orientation for Contactless Smart Cards For Contactless Smart Cards, orientation is not a consideration.
Smart Card Options Contact Station Smart Card Interface When a command to the printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of the printer. DB-9 Connector location for Smart Card Contact Station DB-9 Connector (detail) An attached external Smart Card Programmer can be used to program Smart Card chips. The following table shows the Smart Card Contact Points. P1032297-001 Rev.
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Appendix D CardSense Single Card Feed Mode TM Introduction For operating the ZXP Series 3 Card Printer in single card feed mode, the printer requires that the operator install an optional CardSense Single Card Feed Kit. In Single Card Feed Mode, the printer will only accept cards through the front slot, not from the card feeder. P1032297-001 Rev.
CardSense TM Single Card Feed Mode Installing the CardSense Single Card Feed Kit Step 1. Turn printer power OFF. Step 2. Open the lid, and remove the ribbon cartridge. Important • Make sure the output hopper remains closed. Step 3. Install the black roller. Place it between the blue clips just behind the card entry slot, and press the roller straight down so it is fully seated. Step 4. While holding the roller down, turn power ON. You will hear a loud click as the clips secure the roller.
CardSense TM Single Card Feed Mode Step 7. Remove the Cleaning Roller from the Cleaning Cartridge, and then remove the protective wrapper from the Cleaning Roller, Step 8. Place the Cleaning Roller in the Cartridge, and close the lid. Step 9. The Cleaning Cartridge is held in place by two clips. While gently squeezing the clips inward, press the cartridge into place. It will seat with a click. Step 10.
CardSense TM Single Card Feed Mode Setting Up the Printer Driver Step 1. Open Printers and Faxes (click Start > Settings > Printers and Faxes). Step 2. Right-click the printer for which you want to change settings, then click Properties. Step 3. Select the Device Settings tab. Step 4. Select Single Feed ... Step 5. From the Single Feed Options window, select Enable Single Feed Support. Step 6. Click the Apply button.
CardSense TM Single Card Feed Mode Printing a Single Card Step 1. Cards are inserted one at a time into the slot on the front of the printer. Do not feed more than one card at a time. Note that the card must be fully inserted before printer turns on and accepts the card. ZXP Series 3 INSERT CARD Step 2. The card is printed. Step 3. The printed card is ejected out through the same (input) slot.
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Appendix E Enclosure Lock Option Introduction The Enclosure Lock Option can either be factory-installed or added as an upgrade. This option ensures that only authorized personnel have physical access to the print media (ribbon and cards). When locked, neither the Lid nor the Card Feeder Cover can be opened. • Turn the key clockwise to unlock the printer. Note that when unlocked, the key cannot be removed from the lock. • Turn the key counter-clockwise to lock the printer, then remove the key.
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Appendix F Worldwide Support For Technical Support or Repair Services, contact the appropriate facility listed below. North America and Latin America - Technical Support T: +1 877 ASK ZEBRA (877 275 9327) +1 847 913 2259 E: ts1@zebra.c om North America and Latin America - Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Services for a Repair Order (RO) number. Mark the RO number clearly on the outside of the box.
Worldwide Support Europe, Middle East, and Africa - Technical Support Language Phone Email German +49 (0) 2159 676 870 zebratechDE@zebra.com French +33 (0) 1 53 48 12 74 zebratechFR@zebra.com English +44 (0) 1628 556 225 zebratechUK@zebra.com For further assistance, contact: Zebra Technologies Card Printer Solutions Dukes Meadow Millboard Road, Bourne End Buckinghamshire SL8 5XF, UK T: +44 (0) 1628 556 025 F: +44 (0) 1628 556 001 E: cardts@zebra.
Worldwide Support Asia Pacific - Technical Support Zebra Technologies Asia Pacific Pte. Ltd. 120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +6 F: +6 E: 5 6858 0722 5 6885 0838 tsasiapacific@zebra.com Asia Pacific - Repair Services Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of warranty repair, contact Repair Services for a Return Materials Authorization (RMA) number.
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