User Manual

Troubleshooting
55
Figure 41 ZQ521 configuration report Example
Communications Diagnostics
If there is a problem transferring data between the computer and the printer, try putting the printer in the
Communications Diagnostics Mode (also referred to as the “DUMP” mode). The printer will print the ASCII
characters and their text representation (or the period ‘.’, if not a printable character) for any data received
from the host computer.
To enter Communications Diagnostics Mode:
1. Print a configuration report as described above.
2. At the end of the diagnostics report, the printer will print: “Press FEED key to enter DUMP mode”.
3. Press the FEED key. The printer will print: “Entering DUMP mode”.
NOTE: If the FEED key is not pressed within 3 seconds, the printer will print “DUMP mode not entered”
and will resume normal operation.
At this point, the printer is in DUMP mode and will print the ASCII hex codes of any data sent to it, and their
text representation (or “.” if not a printable character).
Additionally, a file with a “.dmp” extension containing the ASCII information will be created and stored in
the printer’s memory. It can be viewed, “cloned” or deleted using the Net Bridge application. (Refer to the
ZebraNet Bridge Enterprise documentation for more information.)
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Zebra Technologies
ZQ521R
Serial Number:
XXRBJ192300731
PCC: ZQ52-BUW0300-00
Name: XXRBJ192300731
Program:
OS: 7.0.0
PLD: 21 Rev. 1
PSPT: 10 Rev. 16
PMCU: Rev. 10
Firmware: V91.21.02ZP46528
Checksum: 91CB
Universal Serial Bus:
2.0 Full Speed Device
Vendor ID No: 0x0A5F
Product ID No: 0x016F
Manufacturer String: Zebra Tec
hnologies
Product String: ZTC ZQ521R-203
dpi CPCL
ID string: off
Bluetooth:
iOS: supported
Version: 6.0.1
Date: 12/05/2018
Baud: 115200
Device: Printer
Mode: Slave
Friendly Name: XXRBJ192300731
Minimum Security Mode: 3
Discoverable: off
Bluetooth Spec: 3.0/4.0
Enabled: on
Address: 48:A4:93:OF:44:C5
48A4930F44C5
Wireless:
Radio: 802.11 a/b/g/n/ac
Region: usa/canada
Country: usa/canada
Enabled: on
MAC Address: 48:a4:93:0f:44:c4
IP Address: 0.0.0.0
Netmask: 255.255.255.0
Gateway: 0.0.0.0
Operating Mode: infrastructure
International Mode: off
Preamble Length: long
Security: none
Stored ESSID:
Associated: no
DHCP: on
DHCP CID type: 1
DHCP CID: 48a4930f44c4
Power Save: on
Active Network Information:
Active Network: Unknown
IP Address: 0.0.0.0
Netmask:
255.255.255.0
Gateway: 0.0.0.0
TCP Port: 6101
Alternate TCP Port: 9100
TCP JSON Config Port: 9200
UDP Port: 6101
Remote Server:
TCP: on
UDP: on
LPD: on
DHCP: on
BOOTP: on
FTP: on
HTTP: on
SMTP: on
POP3: on
SNMP: on
MIRROR: off
UDP Discovery: on
Weblink:
DHCP CID type: 1
DHCP CID: 48a4930f44c4
Product support website:
http://zebra.com/zq510-info
Peripherals:
LCD: Installed
Power Management:
In-activity Timeout:36000 Secs
Low-battery Timeout:0 Secs
Remote (DTR) pwr-off:Disabled
Voltage :7.83
Low-bat Warning :8 %
Low-bat Shut-down :2 %
Power On Cycles :23
Battery Health :good
Battery Cycle Count:NA
Memory:
Flash :67108864 Bytes
RAM :8372224 Bytes
Label:
Width :832 dots, 104 mm
Height:65535 dots, 8191 mm
Sensors: (Adj)
Black Bar [DAC:120,Thr:70,Cur:1
]
Gap [DAC:130,Thr:50,Cur:96]
Temperature :26C (63)
Voltage :7.6V (255)
Resident Fonts:
Font Sizes Chars
--------- ----- -----
0 0- 6 20-FF
1 0 20-80
2 0- 1 20-59
4 0- 7 20-FF
5 0- 3 20-FF
6 0 20-44
7 0- 1 20-FF
File Directory:
File Size
--------------- --------
E:TT0003M_.TTF 169188
64360448 Bytes Free
Command Language:
CCL Key ‘!’[21]
ZPL Configuration Information:
Rewind.........Print Mode
Mark...........Media Type
10.0.............Darkness
+00.......Tear Off Adjust
2030.........Label Length
104mm.........Print Width
7Eh........Control Prefix
5Eh.........Format Prefix
2Ch.............Delimiter
00...........Top Position
No Motion..Media Power Up
Feed....Media Head Closed
00............Left Margin
832..........Dots per row
End ZPL Configuration
Print-head test: OK
End of report
Press FEED key to
enter DUMP mode