User Manual

11
4.2. Initial Setup
When you have successfully registered for an account, you can now start adding cameras into the
Zencam security application. Zencam cameras can only connect to a 2.4GHz network. Please make sure
your phone is currently connected to a 2.4GHz network during initial setup of our camera.
4.2.1. Connecting Mobile Device to 2.4GHz Network
App setup is directly related to which Wi-Fi network your mobile device is connected to during setup.
For further assistance on how to set your mobile device to a 2.4GHz network, please refer to the
information below.
Note: Situations may vary based on specific router types and brands. For more information on how your
specific router broadcasts its Wi-Fi frequencies, please refer to the router's manufacturer for additional
assistance.
Most Wi-Fi routers automatically choose the Wi-Fi band that provides the best Wi-Fi signal to the mobile
device. They use the same SSID for both the 2.4GHz and 5GHz band networks. This means the router
uses both frequency bands but, while both bands can be used, your mobile device will only connect to
one band at a time.
Mobile devices that support only the 2.4GHz bands such as older phones, will automatically connect to
that band. Conversely, most dual band devices that support both 2.4GHz and 5GHz will automatically
choose a band based on different factors like signal strength. Please note that every device is different
and has its own rules which factor in signal strength, congestion, etc. to select the best band. Ultimately,
your device will decide which band it will use to connect.
Some Android devices allow you to specify the band as well. If your device allows this:
1. Open your mobile device’s settings menu.
2. Tap Wi-Fi then the three dots in the upper-right corner.
3. Tap Advanced > Wi-Fi frequency band.
4. Select the desired radio band.
To verify your mobile device is set to a 2.4GHz Wi-Fi network, navigate to the Settings menu and click on
Wi-Fi. In this menu you will see all detectable networks in your area. Locate the SSID for your network,
the SSID should be denoted by either a 2G (2.4) or 5G (5) end notation. 2G represents 2.4GHz and 5G
represents a 5GHz band. Tap on the SSID with the 2G or 2.4 end notation and connect to that network
using the Wi-Fi password associated with your network.
Your mobile device will then connect to that network, once it is connected you can continue setting up
your Zencam camera.