Owner`s manual

CUSTOMER HANDBOOK
18
Digital Cable Troubleshooting
I
Digital Cable Troubleshooting
| BASICS
Before you schedule an appointment,
here are some things to check.
• Make sure your TV is on Channel 3 or the correct
video input if you are using a converter.
• Is the wall power switch controlling electricity to
your TV on? If not, turn the power on and wait 20
minutes for the converter to reprogram itself.
• Are your power cords in good condition?
• Are the cable connectors in the back of your TV
securely attached?
• Is your TV set plugged into your converter and the
converter plugged into an outlet?
• Are your remote control batteries fresh?
• Are the switches on your A/B Switch or TV
remote control in the CABLE or “CATV” position
AND the switch on your VCR in the TV position?
• Is the power to other electrical appliances on? If
not, is there a power interruption in your home?
• Is your volume control turned up? Check the mute
button on the remote control.
• Does your reception problem occur on all
channels? If it is only on one channel, it is likely
it is a temporary station problem and does not
require cable attention.
Maintenance Outages
Technicians must periodically test and
occasionally repair cable equipment. Cable
repair may cause a temporary loss of service
to a neighborhood. This repair work is usually
conducted in the early morning hours, to
minimize the inconvenience to our customers.
If you experience an outage and call our
Customer Service Department, you will be
informed whether this outage is related to our
maintenance program or whether it is a newly
reported service problem. In either case,
we will be working as quickly as possible
to restore service.
Sun Outages
In March and October you may lose groups
of channels temporarily at various times of
the day. “Sun outages,” or the migration of
the sun over television satellites, can cause
these disturbances. Normal service will be
restored automatically as these natural
occurrences resolve.
Please Call Before You Dig
It is important to call DIGALERT
1-800-227-2600 before you dig for
assistance in locating cable and other
underground utility lines. Visit their web site
for further information: www.digalert.org.