Owner`s manual

CUSTOMER HANDBOOK

Road Runner Self-Installation

Installing Road Runner High Speed Online is quick and easy using the Activation Wizard.

Road Runner Self-Installation

Before you are able to activate your Road Runner High Speed Online

account, you must have the following information on hand, provided by your

Time Warner Cable ofﬁce:

1. User name

2. Password

3. Account Number

When you are ready to begin, access the Activation Wizard at

www.activation.rr.com and click on the link that best describes you. The

Road Runner Activation Wizard is available to PC and MAC users, MAC

users should use the Safari browser.

NOTE:

• If you are running RR Activation on Windows XP, the Windows User ID must

have administrator privileges to update your browser and e-mail program.

• The Activation Wizard is not available to customers using the Microsoft

Windows Vista™ operating system. The Wizard will prompt you with

instructions for activating Road Runner on a computer running Vista.

The Road Runner Activation Wizard will walk you through the process step by

step. Just follow the prompts when indicated and don’t forget to click “Accept”

for the Subscriber Agreement.

The Activation process is quick and smooth. On occasion, however, it is

possible that a few snags may be encountered. This would happen if:

• You computer does not have the supported browser software.

• Your computer is not connected to the Internet.

• Your computer’s Operating System needs to be upgraded.

• You computer does not have enough memory.

• Your compute does not have enough free disk space.

• You did not accept the User Agreements.

• The e-mail test failed.

If you encounter one of the above situations during your online

activation, a screen will appear that notes the issue and offers

actions to take. If you are unable to remedy the situation by taking

the suggested actions, please call our Customer Care Center at

1-888-TW-CABLE.