Owner`s manual

CUSTOMER HANDBOOK
31
Troubleshooting
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Power Cycling Your Modem
Given that your modem is always on, normal occurrences such as power
interruptions, network maintenance or electrical storms, can cause its
memory to collect errors. Over 90% of the time, power cycling your
modem can clear these errors and restore your connection. Before calling
Customer Care, please try these simple steps:
1. Turn your computer off.
2. Locate the black power cord on the back of your cable modem and
unplug it from the electrical outlet.
3. Wait 30-45 seconds.
4. Plug the power cord back in.
5. The lights on the cable modem will flash for a few minutes as it
connects to the Road Runner network.
6. When the lights are solid, turn on your computer.
7. That’s it! Your connection should be restored.
If you are still having problems with your connection contact
Customer Care at 1-888-TW-CABLE.
What If You Forget Your Password?
In many cases, when you forget your password you can reset it yourself
at www.rr.com. All you need is your complete email address and Cable
Modem ID: the 12 digit alphanumerical identifier printed on a sticker on the
bottom or back of your cable modem. You can go to
help.rr.com/password and follow the online instructions.
Security Precautions
General Operating Guidelines
• Be sure to install Internet Security Suite, it’s FREE with your Road
Runner subscription.
• Disable File and Print Sharing on your computer unless you are on a
home network.
• Don’t open email attachments or download les from unknown sources.
• Don’t run Web, FTP or other servers on your computer.
• Keep current all security patches and xes for your particular
computer’s Operating System.
• Do not run servers on your computer that allow access to
untrustworthy users on the Internet. These services include mail or game
servers.
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Troubleshooting