Owner`s manual

CUSTOMER HANDBOOK
37
I Voice Mail
|
GETTING STARTED
Instructions
The following instructions are for Time Warner
Cable Home Phone customers who subscribe to
the Voice Mail feature. You can add Voice Mail
for an additional monthly fee.
Setting Up Your Voice Mail Account
You will need to set up your Voice Mail before
it will be ready to receive messages. Voicemail
prompts are available in English or Spanish.
Personalizing Your Voice Mail
1. Enter your Home Phone telephone number.
2. The Voice Mail system will ask for your
temporary Personal Identification Number
(PIN) — which is the last 4 digits of your
Home Phone telephone number.
3. The Voice Mail system will then prompt you
to select a 4 digit Personal Identification
Number (PIN) and to press the (#) key. Select
a PIN that is easy to remember, but difficult
for someone else to guess. Please note that
your PIN cannot contain # or *. The Voice
Mail system will ask you to verify your PIN by
entering it a second time and pressing the (#)
key.
Note: Home Phone allows you the option to access your
Voice Mail without using your PIN. This option (PIN SKIP) is
automatically enabled when accessing your Voice Mail system
from home. If you would like to disable PIN SKIP simply access
the Voice Mail system and dial 4-3-2-2. Should you like to
re-enable PIN SKIP you can also dial 4-3-2-2; the system will
always tell you the status of PIN SKIP and you can decide
when to enable or disable this feature.
4. The Voice Mail system will prompt you to state
your name and press the (#) key. If multiple
people use Home Phone, you should record
a name that represents all individuals in the
home. For example, “Sam and Rebecca” or
“The Smith Family.”
When completed you may:
• Press the ‘1’ key to use the recording of your
name.
• Press the ‘2’ key to listen to the recording of
your name.
• Press the ‘3’ key to record your name again.
5. The Voice Mail system will ask you to record
a greeting followed by the (#) key. This is the
greeting callers will hear when you are unable
to answer the phone.
• Press the ‘1’ key to use the recording of your
standard greeting.
• Press the ‘2’ key to listen to the recording of
your standard greeting.
• Press the ‘3’ key to record your standard
greeting again.
6. Once your Voice Mail account set-up is
complete, you will have the opportunity to
listen to the main menu, or, if you are finished,
simply hang-up to exit. You may also exit by
pressing (*) 9.
Voice Mail