Owner`s manual

CUSTOMER HANDBOOK
40
FAQs I
Q: Can I have all the phones in my home
connected to Home Phone Service?
A: Yes, all of the phones in your home can be
connected to Home Phone Service.
Q: Can I get discounts with Home Phone
Service?
A: Yes. Call 1-888-TW-CABLE for significant
savings when you bundle services.
Q: Can I disconnect my current phone
service once Home Phone Service has
been installed?
A: Yes. If you keep your current telephone number
you do not need to contact your current phone
service provider. You will continue to have service
from your current phone provider until we complete
your Home Phone Service installation. Once your
Home Phone Service installation is complete and
your phone number is successfully transferred,
we will contact your current phone service
provider to ensure your previous phone service is
disconnected.
If you receive a new telephone number from Time
Warner Cable, and no longer require phone service
from your current phone service provider, then you
will need to contact your current phone service
provider to disconnect your current phone service.
We recommend that you disconnect your current
phone service after the Home Phone Service
installation is complete so that you are not without
phone service.
Q: Why am I still receiving bills from my
former phone company?
A: You may have switched phone service during the
middle of your billing cycle with your former phone
company. Based on this, the carrier will send you a
bill for the last days that you had service in order to
close your account.
If you received a new telephone number from
Time Warner Cable, you need to call your former
telephone company to cancel your former phone
service. If you did NOT call your former phone
company to cancel your phone service, you may
be receiving bills from your former phone company
because they still consider you an active customer.
Please call your former phone company to cancel
your service.
Q: Will my monitored security system work with
Home Phone Service?
A: Home Phone Service will work with most
monitored home security systems. In the event that
Time Warner Cable installs and configures Home
Phone Service with your home security system, we
recommend that you test the proper operation and
communication aspects of the alarm system before
and after your Home Phone installation.
Home Phone Service does not include backup
power and, as in the case with an electric-powered
home cordless phone, should there be an outage,
Home Phone, including the ability to access 9-1-1
services, will not be available. Additional charges
apply for taxes, fees, Directory Assistance,
Operator Services and calls to International
locations. Offer valid for residential customers in
Home Phone serviceable areas.
Q: Can I add a second phone line to my Home
Phone/Home Phone Unlimited California service?
A: Yes. With Home Phone second-line service you
can easily add a separate phone line and telephone
number. If you have standard Home Phone service
on your primary line, you can get the same service
on your second line for just an additional $29.95
per month. If you have Home Phone/Home Phone
Unlimited California on your primary line, you can
get Home Phone Unlimited California service on
your second line for just an additional $24.95 per
month.
NOTE: Standard Home Phone service is not available as
a second-line option if you have Home Phone Unlimited
California on your primary Line.
Q: Do I have to keep the Home Phone modem in
a specific location?
A: If you are a current High-Speed Internet
customer, then the installation will involve switching
out your existing High-Speed cable modem for
a new Home Phone modem. The modem should
remain with your computer so that you can use it
for High-Speed Internet access as well. A phone
outlet needs to be nearby to complete a typical
installation.
Q: Can I use Home Phone/Home Phone
Unlimited California service for my business?
A: No. Home Phone/Home Phone Unlimited
California are residential telephone services.
Q: How do I make a long-distance call with Home
Phone/Home Phone Unlimited California service?
A: You don’t need to do anything different when
you place calls with Home Phone/Home Phone
Unlimited California. Just dial as you normally
would.
FAQs