Owner`s manual
CUSTOMER HANDBOOK
41
I
FAQs
Q: Will my dial-up Internet Service Provider
work with Home Phone Service?
A: At this time, Home Phone service does
not include support of dial-up Internet calls.
However, Time Warner Cable does provide a
variety of data connection options to suit your
needs. Please call Customer Service at 611
from your home phone to find out more. Time
Warner Cable does install, support, and service
our High-Speed Internet partners — Road
Runner High Speed Online and EarthLink.
Q: What will happen to my DSL service
when I switch to Home Phone Service?
A: If you are a DSL subscriber and you wish
to have Home Phone Service on all of the
telephone jacks in your home, then you
will have to contact your DSL provider to
disconnect your DSL service prior to your
installation appointment for Home Phone
Service. If you wish to keep your DSL service,
then we cannot provide you with Home
Phone service with whole-home wiring unless
you maintain a separate analog phone line
specifically for your DSL service.
Time Warner Cable recommends that you
replace your DSL service with High-Speed
Internet service from one of our High-Speed
Internet partners (Road Runner or EarthLink).
Q: Can I use my High-Speed modem to
access the Internet and talk on the phone at
the same time?
A: Yes. Your High-Speed modem will allow you
to access the Internet and talk on the phone
at the same time because each feature of your
modem is independent.
Q: Will Home Phone Service work with
Home Networking?
A: Yes, Home Phone should have no impact on
Home Networking.
Q: Will my fax machine work with Home
Phone Service?
A: Yes, fax machines work with Home Phone
service. If you have any problems sending or
receiving faxes using Home Phone, please
contact your local Time Warner Cable customer
service.
Q: Will my answering machine work with
Home Phone Service?
A: Yes. Answering machines will work with your
service but we recommend Home Phone Voice
Mail for callers to leave a Voice Mail when
you are on the phone or choose not to answer.
Voice Mail is available at a minimal additional
monthly charge.
Q: Can I call 9-1-1 using Home Phone
Service?
A: Yes, absolutely. Safety is an important
consideration and Home Phone Service
provides Enhanced 9-1-1 service automatically
with your subscription. E9-1-1 transmits your
address and phone number to emergency
services, should you need to dial 9-1-1 from
your home phone. Please note that Home
Phone does not include back-up power and, as
is the case with a cordless phone, should there
be a power outage, Home Phone, including
the ability to access 9-1-1 services, will not be
available until the power is restored.
Q: Will I be provided with a detailed
breakdown of my call activity with Home
Phone Service?
A: Yes. You can access a detailed breakdown
of your Home Phone call activity (excluding
local calls) at www.timewarnercable.com/socal
by clicking ‘My Account’.
Q: Can I choose my own Long Distance
Carrier?
A: By subscribing to Home Phone Service
you are choosing Time Warner Cable to be
your Long Distance Carrier and you’ll receive
unlimited long distance calling to anywhere in
the United States, Canada and Puerto Rico
plus unlimited local and in-state calling, for
one low price.
Q: How do I make a long distance call with
Home Phone Service?
A: There are no changes to how you make a
long distance call with Home Phone Service.
Just dial like you normally would. Of course,
your long distance calling is unlimited so
you can call anywhere in the United States,
Canada and Puerto Rico any time of day or
night without worrying about additional call
charges.
Q: Are calls to U.S. Territories included
in Home Phone’s Unlimited long distance
calling?
A: Calls to the following U.S. Territories are
included in Home Phone’s unlimited long
distance calling: Guam, Puerto Rico, the
Northern Mariana Islands and the U.S. Virgin
Islands.
FAQs
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