Owner`s manual

CUSTOMER HANDBOOK
47
Installation and Repair Time Frames (Seven days a week)
Mornings: 8:00 a.m. – 12:00 p.m.
Afternoons: 1:00 p.m. – 4:00 p.m.
Evenings: 4:30 p.m. – 6:30 p.m.
*Hours subject to change without notice.
If we fail to arrive for an installation within the appointment window
selected, the installation is free. If we fail to arrive for a service call within
the scheduled appointment window, the customer receives a $20 credit
to his/her account upon request.
If at any time a technician is running late, we will attempt to contact the
customer. Clearly marked vehicles provide easy identification of Time
Warner Cable Field Employees. Photo IDs are provided upon request.
Home Wiring
You have options regarding the home wiring located within your dwelling
that is used to provide cable service. Home wiring is the cable which runs
from your TV set to a point approximately twelve inches outside of your
dwelling unit. Home wiring includes extra outlets, splitters, connections
and fittings or wall plates attached to the cable but does not include
terminal devices such as converters, descramblers, A/B switches,
parental lockout devices, and security devices.
Pursuant to FCC regulations, customers are given the option to acquire
the home wiring within their home upon termination of cable service.
However, even prior to termination of cable service, customers can
remove, replace, rearrange, repair or maintain any cable wiring located
within the interior space of their dwelling as long as these actions do not
interfere with our ability to meet FCC technical standards or to provide
services to you or your neighbors. For example, you may not attach any
device or equipment to your inside wiring in a way that may cause a
violation of government regulations, or that impairs the integrity of the
local cable system, such as creating signal leakage. In addition, you may
not attach devices or equipment to the wiring that result in a degradation
of signal quality to you or your neighbors.
If you choose to have us remove, replace, rearrange or maintain the
wiring inside your home, you will be charged our regulated hourly
service charge on a per-visit basis. Furthermore, we are not responsible
for problems relating to the operation of customer-owned consumer
electronic equipment such as televisions, VCRs, home antennas, etc.,
which may be connected to the inside wiring in your home. We are,
however, responsible for problems relating to any equipment that you
lease from us, other than problems caused by tampering, neglect or
abuse.
You also have the option of removing, repairing, rearranging or
maintaining the inside wiring yourself or hiring a contractor to do the work
for you. It is important that high quality home wiring materials be used
and that these materials be properly installed in order to avoid signal
leakage and to maintain signal quality in compliance with FCC technical
regulations. However, if improper materials or installation causes signal
degradation and/or leakage, we may be required under federal law to
terminate your cable service until the problem can be remedied.
Service Procedures
| CONTINUED
I Service Procedures