Owner`s manual

CUSTOMER HANDBOOK
48
Your First and Future Bills
About one week after installation you should expect your first bill. Please
check it carefully to be sure that your name and address are correct, and the
equipment and service you requested are accurate. Future bills will be sent on
the same approximate date each month.
If you have any questions about your bill please contact an Account
Management Representative at 1-888-TW-CABLE (available 24/7).
Billing Policy
Time Warner Cable bills in advance, therefore any change to your service
made during the month, will be reflected on the next month’s statement. This
may occur if you add or remove service or equipment in the middle of a billing
period. Payments received on or before the Date Due on your statement will
ensure uninterrupted service. Payments that are not received by the due date
are subject to Late Fees.
Your Monthly Statement
It’s important to check your statement each month to be sure your
address, phone number, account number and Account Details are
correct. If you believe there is a billing error you must notify us within 30 days
of receipt of the statement. Late charges will be applied after seventeen days
past the previous month’s delinquent dates.
Important Notices
When you receive your statement, be sure to look at the other
information enclosed. Among the insertions could be special offers and
discounts, important notices, programming highlights, channel changes, and
other information.
Understanding Your Statement
Understanding Your Statement I
Service Procedures | CONTINUED
Home Wiring
You have options regarding the home wiring located within your
dwelling that is used to provide cable service. Home wiring is the
cable which runs from your TV set to a point approximately twelve
inches outside of your dwelling unit. Home wiring includes extra
outlets, splitters, connections and fittings or wall plates attached to
the cable but does not include terminal devices such as converters,
descramblers, A/B switches, parental lockout devices, and security
devices.
Pursuant to FCC regulations, customers are given the option to
acquire the home wiring within their home upon termination of
cable service. However, even prior to termination of cable service,
customers can remove, replace, rearrange, repair or maintain any
cable wiring located within the interior space of their dwelling as
long as these actions do not interfere with our ability to meet FCC
technical standards or to provide services to you or your neighbors.
For example, you may not attach any device or equipment to your
inside wiring in a way that may cause a violation of government
regulations, or that impairs the integrity of the local cable system,
such as creating signal leakage. In addition, you may not attach
devices or equipment to the wiring that result in a degradation of
signal quality to you or your neighbors.
If you choose to have us remove, replace, rearrange or maintain
the wiring inside your home, you will be charged our regulated
hourly service charge on a per-visit basis. Furthermore, we are not
responsible for problems relating to the operation of customer-
owned consumer electronic equipment such as televisions, VCRs,
home antennas, etc., which may be connected to the inside wiring
in your home. We are, however, responsible for problems relating to
any equipment that you lease from us, other than problems caused
by tampering, neglect or abuse.
You also have the option of removing, repairing, rearranging or
maintaining the inside wiring yourself or hiring a contractor to do the
work for you. It is important that high quality home wiring materials
be used and that these materials be properly installed in order to
avoid signal leakage and to maintain signal quality in compliance
with FCC technical regulations. However, if improper materials or
installation causes signal degradation and/or leakage, we may be
required under federal law to terminate your cable service until the
problem can be remedied.
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Understanding Your Statement
Your First and Future Bills
About one week after installation you should expect your first bill.
Please check it carefully to be sure that your name and address are
correct, and the equipment and service you requested are accurate.
Future bills will be sent on the same approximate date each month.
If you have any questions about your bill please contact an Account
Management Representative at [phone], 8 a.m. – 8 p.m.
Monday through Saturday.
Billing Policy
Time Warner Cable bills in advance, therefore any change
to your service made during the month, will be reflected
on the next month’s statement. This may occur if you add
or remove service or equipment in the middle of a billing
period. Payments received on or before the Date Due on your
statement will ensure uninterrupted service. Payments that
are not received by the due date are subject to Late Fees.
Your Monthly Statement
It’s important to check your statement each month to be sure your
address, phone number, account number and Account Details are
correct. If you believe there is a billing error you must notify us within
30 days of receipt of the statement. Late charges will be applied
after seventeen days past the previous month’s delinquent dates.
Important Notices
When you receive your statement, be sure to look at the other
information enclosed. Among the insertions could be special offers
Your Statement at a Glance
u
Your charges, payments and
credits for this bill.
v
Details of transactions during
this billing period.
w
Customer code
x
Payment coupon for your convenience.
Simply tear it off and mail.
y
Be sure our address shows in
the return envelope window.
z
You’ll find special events, news,
promotions and savings opportunities.
{
How to reach us.
|
All Customer Service information.
}
Payment options.
and discounts, important notices,
programming highlights, channel
changes, and other information.
}
CUSTOMER HANDBOOK
CUSTOMER HANDBOOK
55 | Service Procedures Understanding Your Statement | 56
Your Statement at a Glance

Your charges, payments
and credits for this bill.
 Details of transactions
during this billing period.
 Customer code.
 Payment coupon for
your convenience.
Simply tear it off and
mail.
 Be sure our address
shows in the return
envelope window.
 You’ll find special
events, news,
promotions and savings
opportunities.
 How to reach us.
 All Customer Service
information.

Payment options.