Owner`s manual

CUSTOMER HANDBOOK
51
Time Warner Cable Residential Services | PRIVACY NOTICE
An online version of this notice is accessible at www.timewarnercable.com/socal/customer.
Customer Guide to Cable and Home
Entertainment Equipment (continued)
Although every effort has been made to provide you with a complete and accurate
list of universal remote controls, you can probably find other remotes that will
work with your home electronic equipment. Should you have a question about the
compatibility of a remote control, please call us. You can find our phone number
on the accompanying billing statement.
PLEASE NOTE . . .
Although these remote controls are compatible with the home terminals and
converters we currently offer, they may not be functional should equipment
technology change.
GUIDE TO HOME WIRING
The following notice will serve to inform you of your options regarding the home
wiring located within your dwelling that is used to provide cable service. Home
wiring is the cable that runs from your TV set to a point approximately twelve
inches outside of your dwelling unit. It includes extra outlets, splitters, connections
and fittings or wall plates attached to the wire but does not include terminal
devices such as converters, descramblers, CableCARDs, A/B switches, parental
lockout devices, security devices and the like.
Pursuant to FCC regulations, all customers are given the option to acquire the
home wiring within their dwelling unit upon termination of cable service. However,
even prior to termination of cable service, we allow our customers to remove,
replace, rearrange, repair or maintain any cable wiring located within the interior
space of the customer’s dwelling unit so long as such actions do not interfere
with our ability to meet FCC technical standards or to provide services to you or
your neighbors. For example, you may not attach any device or equipment to your
inside wiring in a way that impairs the integrity of the local cable system, such as
creating signal leakage, or which may cause a violation of government regulations.
Furthermore, you may not attach devices or equipment to the wiring which alone
or together results in a degradation of signal quality to you or your neighbors.
If you choose to have us remove, replace, rearrange or maintain the wiring inside
your home, you will be charged our regulated hourly service charge on a per-visit
basis. Furthermore, we are not responsible for problems relating to the operation
of customer owned consumer electronic equipment such as televisions, VCRs,
DVRs, home antennas, etc., which may be connected to the inside wiring in your
home. We are, however, responsible for problems relating to any equipment which
you lease from us, other than problems caused by tampering, neglect or abuse.
You also have the option of removing, repairing, rearranging or maintaining the
inside wiring yourself or of hiring a qualified outside contractor to do the work
for you. It is extremely important that only high-quality home wiring materials be
used and that these materials be properly installed in order to avoid signal leakage
and to maintain signal quality in compliance with FCC technical regulations. If you
choose to install, replace or repair your own wiring, or hire a third party contractor
to do it for you, we will be happy to furnish, at cost, the necessary wiring and
connectors that will meet required technical standards, or provide you with a list
of technical specifications for the equipment should you choose to purchase it
elsewhere.
PLEASE NOTE . . .
In the event improper materials or improper installation causes a signal
degradation and/or leakage, we may be required under FCC rules to terminate
your cable service until the problem can be remedied.
TIME WARNER CABLE AND AFFILIATED ISPS SUBSCRIBER PRIVACY
NOTICE FOR CALIFORNIA
We at your local Time Warner Cable-affiliated cable operator (“Operator,” “we” or
“us”) are providing this Notice to inform you of our practices regarding personally
identifiable information that may be collected in the course of providing services
to you over our cable system, including video programming services and ISP
Services (“cable-based services”). This notice is also being provided on behalf
of Time Warner Cable’s affiliated ISPs whose services are being provided over
our cable systems (America Online and Road Runner and any other affiliated ISP
Service which we may offer in the future (collectively, “Affiliated ISPs”)). This
Notice is being provided in accordance with the Cable Communications Policy Act
of 1984 (the “Cable Act”) and Section 637.5 of the California Penal Code (the
“Statute”). In addition to the Cable Act and the Statute, this Notice also makes
reference to the Electronic Communications Policy Act of 1986, as amended
(“ECPA”), and the Online Copyright Infringement Liability Limitation Act of 1998
(“Copyright Act”), which are also applicable if you are a subscriber to an ISP
service provided by Operator over its cable system (an “ISP Service”).
This Notice pertains to personally identifiable information about you that you have
furnished to Operator, or that Operator has collected, in connection with the
provision of cable-based services to you. The provisions of this Notice also apply
as indicated herein to personally identifiable information that you have furnished to
Affiliated ISPs or that they have collected in connection with their provision of ISP
Service. Personally identifiable information does not include aggregate data that
does not identify you.
The Cable Act’s subscriber privacy provisions apply to cable operators, as defined
in the privacy provisions of the Cable Act, providing cable and other services over
their systems. The Statute’s privacy provisions similarly apply to cable television
corporations, as defined in the privacy provisions of the Statute. This Notice
collectively refers to these entities as “Cable Operators.” Our Affiliated ISPs
intend to conduct their privacy practices as set forth in this Notice, which provides
subscribers to their ISP Services (i.e., their ISP services as provided by Operator
over its cable system) with information required by the privacy provisions of the
Cable Act and/or the Statute, whether or not these Affiliated ISPs qualify as Cable
Operators. Our Affiliated ISPs may provide subscribers with other information
concerning their general privacy practices through additional policies and notices,
which will continue to apply unless inconsistent with this Notice. When using our
Affiliated ISPs, you may wish to review these additional policies and notices.
The provisions of this Notice do not apply to non-affiliated, third party ISPs (e.g.,
EarthLink) whose ISP Services are provided on Operator’s cable systems. These
non-affiliated ISPs may have their own privacy policies, which you may want
to review. You should also be aware that most of the content and applications
provided through your ISP Service are provided by third parties, and that by
accessing the online content of these third parties you may cause or enable the
transmission by the system to them of personally identifiable information. The
policies described in this Notice do not apply to such third parties. These third
parties may have their own privacy policies, which you may also want to review.
Seven areas are covered by this Notice:
1. The nature of personally identifiable information collected about you;
2. The nature, frequency, and purpose of any disclosure that may be made of such
information;
3. Disclosure of information to governmental entities and through legal process;
4. The period of time such information will be maintained;
5. Your online communications on your ISP Service;
6. The times and place you may have access to the information collected; and
7. Your rights under the Cable Act and the Statute.
1. Collection and Use of Personally Identifiable Information
In order that Operator can provide service to you and operate efficiently,
Operator collects the following types of information about you that may
constitute personally identifiable information: your name, home, email an work
address, telephone numbers, social security number, and credit and credit card
information. Depending on the services Operator provides to you, our records
also may include information on billing, payment, damage and security deposits,
maintenance and repairs, how many television sets you have connected to cable
or that are cable ready, the location of these television sets in your home, the
number and location of PCs in your home and your PC configuration, the service
options you have chosen, and the number of converters, cable modems or
other cable equipment installed in your home. We may remotely check your PC
to the extent necessary to determine whether it is susceptible to unauthorized
access or the dissemination of computer viruses. We may also keep records of
research concerning subscriber satisfaction with our services, which are obtained
from subscriber interviews and questionnaires. Additionally, Operator may
have a record of whether you rent or own your home in the event that landlord
permission is required prior to installing our cable facilities. We also maintain
subscriber correspondence (via e-mail or otherwise) and, if you are an ISP Service
subscriber, we may keep records of violations and alleged violations of your ISP
Service Subscription Agreement with Operator (your “Subscription Agreement”)
and other rules governing your use of the ISP Service. Finally, Operator may
sometimes obtain from third parties publicly available information about our
subscribers.
The information described in the preceding paragraph is used for purposes such
as the following: to make sure you are being billed properly for the services
you receive; to send you pertinent information about Operator’s services; to
maintain or improve the quality of Operator’s services; to answer questions from
subscribers (i.e., for troubleshooting); to ensure compliance with relevant law and
contractual provisions; to market cable or other services or products that you may
be interested in; and for tax and accounting purposes.
Operator’s system, in delivering and routing the ISP Services, and the systems
of Operator’s Affiliated ISPs, may automatically log information concerning
Internet addresses you contact, and the duration of your visits to such addresses.
Operator does not use or disclose any personally identifiable information that
may be derived from these logs for marketing, advertising or similar purposes.
Operator, as described above, as well as your ISP, in providing the ISP Service to
you, also has access to personally identifiable information about you or your ISP
account, including the name and address associated with a given IP address or,
possibly, one or more e-mail accounts. You have consented, in your Subscription
Agreement, to the collection of personally identifiable information as described in
this paragraph.
Under the Cable Act, a Cable Operator may also collect personally identifiable
information over a cable system without subscribers’ consent if it is necessary to
provide services to subscribers, or to prevent unauthorized access to services or
subscriber data.
Our Affiliated ISPs also may collect the following types of information that may
constitute personally identifiable information:
--Registration and account information , including your name, address, telephone
number, screen names and email address(es), means of subscription, billing and
payment (including credit card) information, and complaint and service history;
--account usage information , including information about how often and how long
I Privacy Notice