Owner`s manual

ManualsBrandsZenith ManualsRemote ControlZEN760

CUSTOMER HANDBOOK

charges) or impose other charges and fees if my use exceeds these limits. (iii) I

agree that TWC may use Network Management Tools as it determines appropriate

and/or that it may use technical means, including but not limited to suspending or

reducing the Throughput Rate of my HSD Service, to ensure compliance with its

TWC and ISP have the right to monitor my bandwidth usage patterns to facilitate

the provision of the HSD Service and to ensure my compliance with the Terms of

Use and to efﬁciently manage their networks and their provision of services. TWC or

ISP may take such steps as each may determine appropriate in the event my usage

of the HSD Service does not comply with the Terms of Use. I acknowledge that

HSD Service does not include other services managed by TWC and delivered over

TWC’s shared infrastructure, including Video Service and Digital Phone Service.

(b) I may rent a cable modem from TWC or may purchase a DOCSIS-compliant,

TWC-approved cable modem from a third party provider. TWC reserves the right

to provide service only to users with TWC-approved DOCSIS-compliant modems.

Modems not TWC-approved may not function as intended and may not receive

TWC advertised services. (c) Republication. (i) I acknowledge that material posted or

transmitted through the HSD Service may be copied, republished or distributed by

third parties, and that the TWC Parties will not be responsible for any harm resulting

from such actions. (ii) I grant to TWC, and I represent, warrant and covenant that

I have all necessary rights to so grant, the non-exclusive, worldwide, royalty-free,

perpetual, irrevocable, right and license to use, reproduce, modify, adapt, publish,

translate, distribute, perform and display in any media all material posted on the

public areas of the HSD Service via my account and/or to incorporate the same

in other works, but only for purposes consistent with operation and promotion of

the HSD Service. (iii) I agree that unsolicited email, or “spam,” is a nuisance and

that TWC and my ISP (and, if applicable, my OLP) are entitled to establish limits on

the volume of email that I send. Such volume limits may be set by reference to a

number of emails per day, week, month or year. (d) Continuity of Service. In order

to provide continuity of service to me, if my choice of ISP is no longer available over

my local TWC cable system, I agree that TWC may provide me with an alternative

ISP. In such event, TWC will notify me of the date as of which I will begin receiving

service from the alternative ISP, the provision of which shall also be governed by this

Agreement, and TWC will provide to me a price list for such alternative ISP service.

I will have the right at any time to terminate the alternative ISP or to change my

subscription to any other ISP then offered by TWC. (e) Unﬁltered Internet Access.

I acknowledge that the ISP Service provides a connection to the Internet that may

be unﬁltered, and that the TWC Parties neither control nor assume responsibility

for any content on the Internet or content that is posted by a subscriber. Although

TWC or my ISP or OLP may make available certain parental control features, I

acknowledge that such parental control features may not be entirely effective or

foolproof and that, notwithstanding such features, I or members of my household

may be exposed to unﬁltered content. (f) Use of ISP and OLP Service. I agree that

TWC and/or my ISP and/or OLP has the right, but not the obligation, to edit, refuse

to post or transmit, request removal of, or remove or block any material transmitted

through, submitted to or posted on the HSD Service, if it determines in its discretion

that the material violates the terms of this Agreement, any TWC consumption limits

or any other Terms of Use. Such material might include personal home pages and

links to other sites. In addition, I agree that, under such circumstances, TWC may

suspend my account, take other action to prevent me from utilizing certain account

privileges (e.g., home pages) or cancel my account without prior notiﬁcation. I also

agree that TWC and/or ISP and/or OLP may suspend or cancel my account for

using all or part of the HSD Service in a manner that violates this Agreement or the

if applicable, my OLP) has responsibilities for the HSD Service. I acknowledge that

each of my ISP and OLP may have one or more separate agreements, policies or

other terms covering my rights and obligations with regard to the HSD Service (“ISP

Terms” or “OLP Terms,” as applicable) that are also binding on me. This Agreement

does not cover any ISP or OLP features or Services that are not dependent upon

distribution over TWC’s cable systems (for example, dial up access or my use of ISP

or OLP software that enables access to ISP or OLP features or Services through

non-TWC access means) or that may otherwise be provided to me by ISP or OLP

separately from the HSD Service under the ISP Terms or OLP Terms, as applicable.

In the event of termination of the HSD Service, I must also contact my ISP (and, if

applicable, my OLP) to ensure that these other features or Services (such as dial-up

access) are properly continued or discontinued. (h) Computer Requirements. I agree

that each Computer will need to meet certain minimum hardware and software

requirements that will be speciﬁed for the HSD Service, and that such requirements

may be changed from time to time by TWC or my ISP or OLP.

7. Support; Service and Repairs

(a) My Services include the right to request reasonable service and maintenance

calls to check and correct problems with the Services. TWC will, at its own

expense, repair damage to or, at TWC’s option, replace TWC Equipment, and

otherwise attempt to correct interruptions of the Services, due to reasonable

TWC Equipment wear and tear, or technical malfunction of the system or network

operated by TWC. The Subscriber Materials contain details on contacting TWC for

this support. (b) Unless I have obtained a TWC service protection plan (if available

in my area), I agree that I am responsible for all wiring, equipment and related

software installed in my residence that is not TWC Equipment or TWC-licensed

Software and TWC will have no obligation to install, connect, support, maintain,

repair or replace any Computer, television, telephone or telephone answering

device, audiovisual recording or playback device (e.g., VCR, DVR, DVD), audio

equipment, any software, or any cable modem, cabling or other equipment (other

than TWC Equipment or TWC-licensed Software). TWC will not support, repair,

replace, or maintain any Network Interface Card, regardless of whether provided and

installed by TWC. (c) I agree that TWC has no responsibility for the operation of any

equipment, software or service other than the Services, the TWC Equipment and

the TWC-licensed Software. For instance, I acknowledge that certain commercially

available televisions, converter boxes and recording devices, which may be identiﬁed

by their manufacturers as “cable ready” or “digital cable ready,” may not be able to

receive or utilize all available Services without the addition of a TWC converter box

or other TWC Equipment for which a fee may be charged. I further acknowledge

that, even if TWC furnishes other TWC Equipment to me that is compatible with

my equipment, my equipment may not receive all Services available to customers

using a TWC converter box. If I receive HSD Service, TWC has no responsibility to

support, maintain or repair any equipment, software or service that I elect to use in

connection with the HSD Service, whether provided by my ISP, my OLP or a third

party. For assistance with technical problems arising from such equipment, software

or Services, I should refer to the Subscriber Materials for information regarding the

technical support provided by my ISP or OLP or to the support area of the ISP or

OLP or to the relevant third party’s material. (d) If TWC determines that non-TWC

cabling or equipment connecting my residence to TWC Equipment installed on the

side of or adjacent to my residence (i.e., at a ground block) is the cause of a service

problem, I agree that TWC may charge me to resolve such service problem. If

available from TWC in my area, I may subscribe to a TWC service protection plan

that covers service related calls within my residence. If any other support Services

are available from TWC, such Services will be at additional charges as described in

TWC’s price list.

8. Service Interruptions; Force Majeure

(a) I agree that TWC has no liability for delays in or interruption to my Services

except that, if for reasons within TWC’s reasonable control, for more than twenty-

four (24) consecutive hours, (i) service on all cable channels is interrupted, (ii) there

is a complete failure of the HSD Service or (iii) there is a complete failure of the

Digital Phone Service, TWC will give me a prorated credit for the period of such

interruption or failure if I request one within 30 days of the interruption or failure.

Notwithstanding the above, TWC will issue credits for VOD, pay-per-view and

pay-per-play events for service problems where a credit request is made within 30

days of the interruption or failure. In no event shall TWC be required to credit me an

amount in excess of applicable service fees. TWC will make any such credit on the

next practicable bill for my Services. State and local law or regulation may impose

other outage credit requirements with respect to some or all of my Services. In

such event, the relevant law or regulation will control. (b) I acknowledge that TWC

may conduct maintenance from time to time that may result in interruptions of my

Services. (c) The TWC Parties shall have no liability, except as set forth in Section

8(a), for interruption of the Services due to circumstances beyond its reasonable

control, including acts of God, ﬂood, natural disaster, vandalism, terrorism, regulation

or governmental acts, ﬁre, civil disturbance, electrical power outage, computer

viruses or worms, strike or weather. (d) TWC is only obligated to provide the above-

referenced credits for loss of Services if TWC is billing me for the relevant Service

at the time of the outage. If a third party, including my ISP or OLP, is billing me, I will

look solely to such third party for a credit with respect to that Service.

9. Review and Enforcement

(a) TWC may suspend or terminate all or a portion of my Services without prior

notiﬁcation if TWC determines in its discretion that I have violated this Agreement,

any of the Terms of Use or any Tariff(s), even if the violation was a one-time event.

If all or a portion of my Services are suspended for more than 24 hours, I will not be

charged for the relevant Services during the suspension. If my account is terminated,

I will be refunded any pre-paid fees minus any amounts due TWC. (b) If I receive

HSD Service, I acknowledge that TWC has the right, but not the obligation, to

review content on public areas of the HSD Service, including chat rooms, bulletin

boards and forums, in order to determine compliance with this Agreement and the

deems appropriate to protect the Services, TWC’s facilities or TWC Equipment.

10. Termination of Service

(a) Either TWC or I, each in our sole discretion, may terminate all or any portion of

my Services at any time for any or no reason, in its sole discretion, in accordance

with applicable law. (b) If I am moving or wish to terminate all or any portion of my

Services for any reason, I will notify TWC by phone or by mail as instructed in the

Subscriber Materials in order to set up a disconnect appointment and provide TWC

with access to my premises to disconnect the relevant Services and recover the

TWC Equipment speciﬁed on the Work Order on a DATE PRIOR TO the last day of

residency. This also applies if I am receiving a period of free or discounted Services.

In other words, at the end of the free or discounted period, TWC is entitled to begin

billing me for the usual charges associated with the relevant Services unless I take

the appropriate steps to terminate the Services as described in this paragraph. (c)

I cannot terminate my Services by writing “Canceled” (or any other messages)

on my bill or check, or by making a disconnect appointment that does not result

in TWC’s physical recovery of the TWC Equipment. In addition, I agree that any

restrictive endorsements (such as “paid in full”), releases or other statements on

or accompanying checks or other payments accepted by TWC shall have no legal

effect. (d) I acknowledge that notice given by me to TWC of termination of any

Services may not be sufﬁcient to terminate billing by any third party for additional or

continuing Services, for example, billing by my ISP or OLP for continuing “dial up”

access. I agree that I am solely responsible for contacting any such third party in

addition to TWC to ensure that all such Services are terminated in accordance with

the third party’s terms of service, if applicable.

11. Disclaimer of Warranty; Limitation of Liability

(a) I AGREE THAT THE SERVICES ARE PROVIDED BY TWC ON AN “AS

IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND,

EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE OR

NONINFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES

THAT ARE IMPLIED BY, AND INCAPABLE OF EXCLUSION, RESTRICTION OR

MODIFICATION UNDER, THE LAWS APPLICABLE TO THIS AGREEMENT. TWC

MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED

OR ERROR FREE, SECURE, OR FREE OF VIRUSES, WORMS, DISABLING

CODE OR CONDITIONS, OR THE LIKE, OR THAT THE TWC EQUIPMENT WILL

OPERATE AS INTENDED. IN PARTICULAR, I AGREE THAT MY USE OF THE HSD

SERVICE (INCLUDING THE CONTENT, INFORMATION, SERVICES, EQUIPMENT

AND SOFTWARE, THE PURCHASE OF MERCHANDISE AND SERVICES, THE

TRANSMISSION OF INFORMATION AND OTHER COMMUNICATIONS BY AND

Subscriber Agreement I