User Manual

20
Warranty Information
Warranty Repairs
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the
Products purchased (the "Product") will be free from defects in materials and
workmanship for a period of 3 years from the date of purchase by the Purchaser.
Limited Warranty
(a) This warranty is limited to the original Purchaser ("Purchaser") and is
not transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized Horizon
dealer. Third party transactions are not covered by this warranty. Proof of
purchase is required for warranty claims. Further, Horizon reserves the right
to change or modify this warranty without notice and disclaims all other
warranties, express or implied.
(b) Limitations- HORIZON MAKES NO WARRANTY OR
REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT
THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon's sole obligation hereunder shall be that
Horizon will, at its option, (i) repair or (ii) replace, any Product determined
by Horizon to be defective. In the event of a defect, these are the Purchaser's
exclusive remedies. Horizon reserves the right to inspect any and all equipment
involved in a warranty claim. Repair or replacement decisions are at the sole
discretion of Horizon. This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse, abuse, negligence, commercial
use, or modification of or to any part of the Product. This warranty does
not cover damage due to improper installation, operation, maintenance, or
attempted repair by anyone other than Horizon. Return of any goods by
Purchaser must be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE,
OR STRICT LIABILITY. Further, in no event shall the liability of Horizon exceed
the individual price of the Product on which liability is asserted. As Horizon has
no control over use, setup, final assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting damage or injury. By the act
of use, setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability
associated with the use of this Product, you are advised to return this Product
immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of
law principals).
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated with
caution and common sense and requires some basic mechanical ability. Failure
to operate this Product in a safe and responsible manner could result in injury
or damage to the Product or other property. This Product is not intended for
use by children without direct adult supervision. The Product manual contains
instructions for safety, operation and maintenance. It is essential to read and
follow all the instructions and warnings in the manual, prior to assembly, setup
or use, in order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance.
For questions or assistance, please direct your email to
[e-mail], or call 877.504.0233 toll free to speak to a
service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is accepted at our facility. A
Service Repair Request is available at www.horizonhobby.com on the “Support”
tab. If you do not have internet access, please include a letter with your
complete name, street address, email address and phone number where you
can be reached during business days, your RMA number, a list of the included
items, method of payment for any non-warranty expenses and a brief summary
of the problem. Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and
payment will be required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost. By submitting the item
for repair you are agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this request with your
repair. Non-warranty repair estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight. Please advise us of your
preferred method of payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and Discover cards.
If you choose to pay by credit card, please include your credit card number
and expiration date. Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly. Please note: non-
warranty repair is only available on electronics and model engines.
Electronics and engines requiring inspection or repair should be shipped to the
following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or repair should be shipped to
the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding
this product or warranty.