Troubleshooting guide

General Terms & Conditions
All StairMaster® exercise products are warranted to be free from
defects in materials and workmanship under the terms of
recommended use and warranty coverage.
Warranty coverage is valid to the original retail purchaser and is not
transferable. Coverage will be calculated from the date of retail
purchase. Original proof of purchase and serial number identification
will be required with any associated warranty claim.
Coverage periods & warranty terms may vary per product model.
Applied warranties will be based on type of product, components,
and recommended application (use environment). Products sold or
placed in non-recommended user applications will void all warranty
coverage set forth by StairMaster.
Coverage Periods
StairMaster hereby extends the following limited warranties for the
application, components, and time periods indicated:
User Environment: Residential Light Commercial
Structural Frame: 10 years (limited) 5 years (limited)
Mechanical Parts: 3 years 2 years
Electronic Parts: 1 year 1 year
Wear Items*: 6 months 6 months
Labor**: 1 year 1 year
*Wear items are those components that may need replacement based
on normal wear & tear conditions (i.e. cables, upholstery, grips, etc.).
**Labor coverage excludes unauthorized repairs, service calls, and
non-warranty related charges.
Exclusions & Limitations
Applied warranties are exclusive to StairMaster.
Warranty coverage will not extend to any product not purchased from
StairMaster or from an authorized reseller.
Warranty coverage is void and will not ext
end to; a) use of product in
non-recommended environments ; b) invalid claims and / or; c) any
damage, failure or loss due to improper assembly / installation,
improper maintenance, negligence, misuse, unauthorized repair,
alteration, accident, normal wear & tear, or an ACT OF GOD.
Except as expressly set forth in the stated warranty terms
StairMaster makes no other warranties, expressed or implied
including, but not limited to, any implied warranties of merchant-
ability and fitness for a particular purpose. Any implied
warranties that may be imposed by law are limited to the terms
stated within StairMaster® product warranties. Neither
StairMaster nor any of its affiliates will be responsible for
incidental or consequential damages.
Some states do not allow limitations on how long an implied
warranty lasts or the exclusion or limitation of incidental
or consequential damages, so the preceding exclusions or limita-
tions may not apply. The stated warranty gives you specific legal
rights and you may have other rights that vary state to state.
StairMaster neither assumes or authorizes anyone to assume for
it any other express warranty.
Exclusive Remedies
For any product that fails to conform under the terms of applied
warranty, StairMaster will provide, at their option, one of the
following: 1) repair or replacement of defective parts, or
2) replacement of equipment with a product of equal value; 3)
limited credit reimbursement toward another StairMaster® product.
Service Procedure
Obtain warranty service by contacting StairMaster or the original
place of product purchase. Warranty service will be performed by the
original reseller or an authorized service provider.
All warranty claims must be validated and meet the requirements
set forth by StairMaster. War
ranty claims will include confirmation
of model number, serial number, and all pertinent information
supporting the existence of an alleged defect.
All non-warranty related service cost will be the sole responsibility of
the purchaser.
Purchaser is responsible for all transportation of product to and from
the reseller. Service calls & travel fees are not covered under standard
warranty labor and are the responsibility of the purchaser.
Unauthorized repairs, service performed by someone other than an
authorized service provider, and / or use of unapproved replacement
parts will void warranty coverage.
Note to Authorized Warranty Service Providers:
Warranty labor reimbursement or warranty parts rights may not be
transferred or reassigned to a third party service provider without the
authorizat
ion of Sta
irMaster.
Product Registration
Fill out the enclosed warranty registration form and return to
StairMaster within 30 days of product purchase. You
can also register your product online. Along with product registration,
keep copies of all product information for your personal records.
Product Information
Model:_______________________ Purchase Date:_____________
Serial Number:___________________________________________
Contact Information:
Address: StairMaster
Phone: [phone]
Email: [e-mail]
[e-mail]
LIMITED WARRANTY
P
AGE 13
4400 NE 77th Ave, Suite 300
Vancouver, WA 98662, USA