Troubleshooting guide

Please Cut Along This Line
Thank you for purchasing a StairMaster® product. Our products are designed and manufactured to the
highest quality standards. We are committed to our customers satisfaction and we will do everything we can under the con-
ditions of your product warranty to keep you secure in your product purchase. To help us serve you better, please fill out
this Product Registration form & return it to us within 30-days of product purchase.
Send completed registration form to: StairMaster
8000 NE Parkway Drive, Suite 220
Vancouver, Washington 98662
Thank you ! We appreciate your response. The information provided on this questionnaire is used exclusively by StairMaster and will not be
distributed to any other individuals or agencies regardless of purpose.
Safety Recommendations: Consult a physician or health professional before starting any type of exercise program. Warm up and stretch before
staring a exercise routine. Inspect your product for proper assembly. Make sure all assembly hardware is tightened appropriately. Check cables and
all moving parts for smooth movement and full range of motion. If you are unsure of proper use of your purchased product, contact a local retailer
or call
us for instruction. Equipment is not designed for the use of children or minors. Failure to follow or apply these suggested safety tips may
result in serious injury.
PRODUCT REGISTRATION
PAGE 14
______________________________________________________________
Your Name
______________________________________________________________
Address Apt. #
______________________________________________________________
City
______________________________________________________________
State Zip Code
Phone Number: ________________________________________________
Email Address:_________________________________________________
PRODUCT INFORMATION
Model:________________________________________________________
Product Type:___________________________
_______________________
(Home Gym, Upright Bike, Free Weight etc.)
Serial Number:_________________________________________________
Date of Purchase:_______________________________________________
(Month / Day / Year)
Purchased From:_______________________________________________
(Retailer Name)
Address: ______________________________________________________
SURVEY
A) How did you learn about our products?
1. Ƒ Recommendation of personal trainer
2. Ƒ Recommendation of retail salesperson
3. Ƒ Recommendation of friend / relative
4. Ƒ Article in magazine / newspaper
5. Ƒ Intern
et
6. Ƒ TV / radio
7. Ƒ other:______________________________________________________
B) Please note all factors that influenced your product purchase:
1. Ƒ Valued priced 5. Ƒ Strength training
2. Ƒ Quality / durability 6. Ƒ Cardiovascular fitness
3. Ƒ Brand name 7. Ƒ Weight loss
4. Ƒ Design / look / feel 8. Ƒ Home fitness convenience
C) Rate the overall in-home assembly of the product:
Ƒ Fair Ƒ Average Ƒ Excellent
D) Rate the satisfaction with the retailer from which you purchased your product:
Ƒ Fair Ƒ Average Ƒ Excellent
E) What other types of exercise equipment do you own?
1. Ƒ Treadmill 5. Ƒ U
pright bike
2. Ƒ Stepper 6. Ƒ Recumbent bike
3. Ƒ Elliptical 7. Ƒ Free weights
4. Ƒ Home Gym 8. Other:____________________________
F) What product features / functions are most important to you?
1. Ƒ Heart rate monitoring 6. Ƒ Design / appearance
2. Ƒ Multiple user programs 7. Ƒ Ease of assembly
3. Ƒ Ease of use 8. Ƒ Warranty & service
4. Ƒ Quality / durability 9. Ƒ Brand recognition
5.Ƒ Comfort / fit / feel 10. Other:___________________________
G) How many times a week do you exercise?
Ƒ 1-2 times Ƒ 3-4 times Ƒ 4-
5 times Ƒ 6-7 times
H) What is the duration of your workout?
Ƒ 20-30 minutes Ƒ 1-2 hours Ƒ 2 hours or more
I) Age Group:
Ƒ 18-25 Ƒ 26-35 Ƒ 36-45 Ƒ 46-55 Ƒ 56-65 Ƒ 66 & older
J) Gender: Ƒ Male Ƒ Female
K) Type of use: Ƒ Personal Ƒ Spouse Ƒ Family
L) Do you belong to a health club, gym, wellness center, etc.?
Ƒ Yes Ƒ No