Series 2000 Paging Terminals Configuration and Operation 025-9034AA
Software License The Zetron software described in this manual is subject to the terms and conditions of Zetron's Software License Agreement, a copy of which is contained on the product distribution media or otherwise provided or presented to buyer. Installation and/ or use of the Zetron software constitutes acceptance of Zetron's Software License Agreement.
Compliance Statements This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Release History Release Enhancements/Changes Rev X Initial release in new manual layout. Updated overview photo and made some other minor updates. 24 June 2005 Rev Y 12 Dec 2007 Rev Z 24 Oct 2008 ZbaseW and ZlinkW were ported from DOS to Windows. Network access and multi-user capability for ZbaseW is now built in. Some ZbaseW functions (particularly backup and restore) were removed, and the menus were reorganized. This manual was overhauled. Added a new topic to explain Backup Database on page 96.
Contents Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PageSaver Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specifications . . . . . . . . . .
Contents Notify Mode Flow Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Announcement Mode Flow Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Internal Forward Mode Flow Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Notes On Beep Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Notes On Voice Prompts . . .
Contents Subscriber Data Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Print Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Printout Formatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 ASCII Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Secs Paging and Insure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Secs Mailbox and Notify Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Secs Announce Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modes Allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paging . . . . . . . . . .
Contents Find Group . . . . . . . . . . Modify Group . . . . . . . . Transfer Group Changes Printing Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Time Spent Waiting to Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Time Spent Waiting for a Voice Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Voice Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inbound TNPP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Outbound TNPP. . . . . . . . . . .
Contents Messages File . . . . . . . . . . Locations File . . . . . . . . . . Active Accounts File . . . . . Rollover Counts File . . . . . Network Information File . . . . . . . .. .. .. .. .. . . . . . .. .. .. .. .. .. .. .. .. .. . . . . . .. .. .. .. .. .. .. .. .. .. . . . . . .. .. .. .. .. . . . . . .. .. .. .. .. .. .. .. .. .. . . . . . .. .. .. .. .. .. .. .. .. .. . . . . . .. .. .. .. .. . . . . . .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . .
Contents 12 025-9xyzX
Overview The Zetron Models 2100 and 2200 are fully automatic Dial Access Paging Terminals, specifically designed to provide low cost, yet flexible operation as a terminal for industrial plant, hospital, PCP, and medium RCC paging service. The Series 2000 are the interface devices required between a phone system and radio system to perform selective signaling activation, message transmission, trunk routing, and message storage for paging and voice saver applications.
Overview Features • Small- to medium-sized subscriber capacities • Multiple telco interfaces • Multiple radio interfaces • Crystal clear plentiful low cost voice storage • Dynamic pooled voice storage allocation • Mixture of tone, voice, and display formats • Choice of end-to-end, DID, E&M Type I, PBX loop start trunks • Easily upgraded by field updates • Fully programmable ZbaseW subscriber database manager • Non-volatile storage of subscriber settings on hard disk • Low cost of ownership • Remote diagnos
Related Manual • Announcement • Mailbox • Clients set messaging mode by DTMF • 3 Client personalized greetings: • Paging • Mailbox • Announcement • Add to any Series 2000 Paging Terminal • Cost effective • Voice time-stamping of all mailbox messages • Programmable PageSaver settings: • Per client and per messaging mode • Message retention times • Message lengths • Personal pass code • Number of messages • PageNote mailbox notification Mailbox status to display pager • Shows number of messages • Shows age o
Overview Specifications General 16 Analog Formats Motorola or GE two-tone sequential Five/Six tone sequential Digital Formats POCSAG numeric/alpha 512, 1200, and 2400 bps Motorola GSC numeric and alpha display with voice NEC Digital D3, D4 numeric display Multitone Mk-IV, Mk-V, and Mk-VI display with voice FLEX (1600 baud) Phone Interfaces Selector level DID, immediate or wink start End-to-End loop start PBX E&M tie-trunk E&M Type 1, 2-wire audio E&M Type 2, 4-wire audio PBX Loop Start PBX end-end g
Specifications Maintenance Port Remote 1200 baud 212-type modem Update subscribers, call counts Get system log files Update system software and settings View messaging traffic View station queue status View trunk line status View voice system status Diagnostics and tools Database (ZbaseW) General 2,000 to 50,000 subscribers capacity (actual capacity depends on traffic and other variables) Automatic communications to Model 2100 and Model 2200 Individual settings per subscriber Indexing Multiple index f
Overview Paging Encoding Signaling format type (capcode) Analog tones and timing Digital function code Numeric or alpha display Optional customer entered function code Autoformat phone # display with hyphens Voice limit 0 to 131 seconds Display limit 0 to 500 characters Empty message send Y/N Printing Print sorted by any index field Print to printer or to disk file Call Accounting Number of calls, voice seconds, display characters Rollover prevention Remote access with and without reset Compatibility
Power-On When the Terminal is first powered on, the CPU obtains its software and the software for all of the circuit cards from hard disk. Since the software is stored on hard disk and not in PROMs, Zetron can update any installed terminal with just a phone call. Once the software is loaded, and the CPU has tested the cards for proper operation, the Model 2100 and Model 2200 goes “online” for paging.
Overview Quick Operation Checklist 1. [ ] Obtain a sample assortment of pagers that you will use on the paging system. 2. [ ] Select some phone numbers to use for pager testing. 3. [ ] Program these pagers into the Subscriber Database in the office computer (see Managing the Subscriber Database with ZbaseW on page 55). 4. [ ] Optionally print out the Subscriber Database and check your work (see Print Tab on page 78). 5.
Overview Paging and PageSaver Overview The Model 2100 and Model 2200 Paging System primarily performs radio paging: taking in phone calls and transmitting paging messages over the attached radio system(s). When equipped with the PageSaver option, a Series 2000 terminal provides long-term message storage and retrieval. Any client can be given a combination of six services: Paging, Insured Paging, Mailbox, Notification with Mailbox, Announcement Only, and Internal Forwarding.
Paging and PageSaver Paging Mode Paging mode is the traditional radio delivery of a tone-only, tone+voice, or display message. Four paging priority queues separate message delivery by urgency for specific clients, as programmed in the client database. Sequenced paging gives full geographical radio coverage without expensive simulcast radio equipment. Zetron’s built in remote radio control options reduce the complexity and maintenance of outboard control equipment.
Pagesaver Announcement Mode Announcement mode is just a client personalized greeting that is played to callers with no message storage or delivery to the client. This mode is useful when clients are “unavailable” for extended periods of time (saves message storage and costs), or for recorded message services. Internal Forward Mode Internal Forwarding allows a call to a particular phone number to be treated exactly as if it had been placed to a second phone number.
Paging and PageSaver Voice Storage Fidelity All Zetron Series 2000 products are designed with the highest quality voice storage. Clear voice messages are available to every client. The pooled voice system architecture and variable length voice buffers put every second of voice capacity to good use -- no more wasted capacity on “partially filled voice recorders”.
Pagenote Notification with Status Pagenote Notification with Status A client with both a pager and a mailbox can obtain special notifications by way of Zetron’s PageNote. When the Mailbox with Notification mode is activated, the client receives a radio notification whenever a caller deposits a message into the mailbox.
Paging and PageSaver Pagesaver Client Capacity The most asked question about voice messaging is “How many clients will the system support?”. The answer is a complex one related to how often callers deposit messages, the average message length, how many messages the client has, and how long messages are retained before erasure. Also, the client-personalized greetings also occupy voice storage space.
Pagesaver Client Capacity 10-hour PageSaver Client Capacity Average Message Length (sec) High Traffic 10 20 30 50 10 20 30 50 10 20 30 50 1 1800 1200 900 600 1800 1800 1800 1200 1800 1800 1800 1800 2 900 600 450 300 1800 1200 900 600 1800 1800 1800 1200 4 500 350 220 150 1000 700 450 320 1800 1400 900 650 8 300 200 150 100 600 400 300 200 1200 800 600 400 16 200 140 100 60 400 250 200 120 800 500 400 250 Ave.
Paging and PageSaver Although only real operating experience will give accurate figures for your system, we have summarized a “rule-of-thumb” client capacity chart in Table 1. Table 1: Rule-of-Thumb Client Capacity for PageSaver Voice Size Traffic High Medium Low 2 hour 90 180 250 10 hour 470 930 1300 20 hour 860 1650 2250 The statistic on Voice Use will allow you to see exactly how much of your voice capacity is being used.
Messaging Flowcharts and Notes When the System Voice Prompt or Client Personalized Prompt options are installed, the system can prompt callers with recorded voice messages (see Voice Prompts on page 45).
Paging and PageSaver Paging Mode Flow Chart Step # Action Special Conditions 1 Caller calls terminal 2 Terminal sees phone line activity, and answers, going off-hook. 3 Terminal takes in Pager Number On end-end phone lines, caller overdials pager number 4 Terminal plays Paging Welcome prompt If Welcome = S or C in database.
Messaging Flowcharts and Notes Insurance Mode Flow Chart (Available with PageSaver Option) Step # Action Special Conditions 1 - 10 Same sequence of events as for Paging Mode flowchart.
Paging and PageSaver Mailbox Flow Chart (Available with PageSaver Option) Step # 32 Action Special Conditions 1 Caller calls terminal 2 Terminal sees phone line activity, and answers, going off-hook.
Messaging Flowcharts and Notes Note Terminal automatically erases messages when they become older than the Retention Time programmed for the client in the database. Notify Mode Flow Chart (Available with PageSaver Option) Step # Action Special Conditions 1 Caller calls terminal 2 Terminal sees phone line activity, and answers, going off-hook.
Paging and PageSaver Step # Action Special Conditions 18 Client presses [1] key to Retrieve saved messages If client needs help, press [0] 19 After hearing each message and its time stamp (if played), client presses [3] to Erase, [5] to Keep message, [7] to Play the message again, or [8] to hear the Time the message was received. If client needs help, press [0] 20 After hearing all messages, terminal plays “There are no more messages” and returns to step 17.
Pagesaver Menus Notes On Beep Prompts 1. Beep prompts can be disabled on a per trunk basis. 2. A beep prompt can be left on for voice message prompting, while the three-beep display message prompt is disabled. Notes On Voice Prompts 1. Prompts to callers can be beeps or voice, depending upon whether the paging terminal is equipped with a voice prompt option and the subscriber has voice prompting turned on in the database. (See Voice Prompts on page 45.) 2.
Paging and PageSaver At this point the client is presented with a number of choices (menu items) that can be selected by Touch-Tone phone keys. There are three menus as shown in Table 3.
Call Recycling Call Recycling Call Recycling allows callers to “recycle” a call, letting them enter multiple phone numbers with a single phone call. By entering a DTMF “#” at the “Thank You” prompt at the end of a call, or at the main Owners Menu prompt, the caller will be given the “Enter Pager Number” prompt. At this point the call can be considered as being to an End To End line, even though the call may be on a DID line.
Paging and PageSaver Announcement Mode Details Announce mode can be Security Code protected. If you fill in a Security Code, that Security Code will have to be entered before the Announcement is played. If the subscriber changes their mode to Announce (6 on the main menu), and they do not have an Announce mode custom prompt, they will be prompted to record their Announcement - and if they do not record their Announcement, they will not be allowed to change mode.
Voice Messages Voice operated recording termination is also performed in the Series 2000. When callers do not speak (and background noise is low enough) for a few seconds, the paging software automatically completes the voice recording and terminates the phone call. This feature can be enabled for individual phone line interface cards by software settings in the oparam.cds configuration files (see Series 2000 Paging Terminals Installation and Maintenance for more information).
Paging and PageSaver Display Messages Display messages to a display or display + voice pager are stored by the Model 2100 and Model 2200 into batches in the radio transmitter interface cards. The stored messages are sent over the radio channel as part of the pager alerting sequence. The length of the display message stored is determined by the Display Limit field for each subscriber in the Subscriber Database. (See Managing the Subscriber Database with ZbaseW on page 55.
Display Messages Autoformat Display Phone Numbers Display pagers are often used for alerting subscribers to call particular phone numbers. Since phone number messages are so common, Zetron has provided an “Autoformat” feature which is programmable for any subscriber with a display pager in the Subscriber Database (see Managing the Subscriber Database with ZbaseW on page 55).
Paging and PageSaver Table 6: Examples of Phone Number Auto-Formatting Number of Digits Keyed in by Caller Message Number of Digits Shown on Pager Message 1 n 1 n 2 nn 2 nn 3 nnn 3 nnn 4 nnnn 4 nnnn 5 nnnnn 5 nnnnn 6 nnnnnn 6 nnnnnn 7 nnnnnnn 8 nnn-nnnn 8 nnnnnnnn 10 nnn-nnnn n 9 nnnnnnnnn 11 nnn-nnnn nn 10 nnnnnnnnnn 12 nnn-nnnn nnn 10 w/area code n0nnnnnnnn 12 n0n nnn-nnnn 10 w/area code n1nnnnnnnn 12 n1n nnn-nnnn 11 nnnnnnnnnnn 11 nnnnnnnnnnn 11 w/
Telco Systems space, and the limit is set to 13. (In some cases, partial formatting may be done to the first part of the message). The same is true of the optional auto-timestamp feature. (For the DisplayTime setting, see System Configuration Files in Series 2000 Paging Terminals Installation and Maintenance.) If the 5-character timestamp would exceed the pager’s message length, it is not added. A similar case applies to canned alpha messages, TAP input, and TNPP ID input.
Paging and PageSaver long binary digital display batches. Sophisticated handshaking circuitry permits sharing of a single radio channel with existing or future paging/mobile terminals. Two busy inputs and one channel request output arbitrate station use between encoding batches. Priority Queued Batching Page batching with multiple priority queues and automatic time aging eliminate the inherent delays of traditional fixed time batching algorithms.
Overview Voice Prompts Overview The System Voice Prompt (#950-9069) and Client Personalized Greeting (#950-9127) options equip the Series 2000 Paging Terminal to play high quality verbal prompting messages in addition to the standard beep tones. Unlike some paging systems, these system voice prompts are high fidelity recorded prompts; not synthesized. Therefore, you can use any language or dialect you choose.
Voice Prompts ! Caution! If you record a new system voice prompt, the factory-supplied system voice prompt is gone. You have recorded over it. However, there are backup copies of the original factory prompts. Refer to the Voice Storage System in Series 2000 Paging Terminals Installation and Maintenance for information on restoring the original prompts or saving/restoring your prompts.
Client Personalized Greetings Prompt Name Function Code Category Sec./Func. Purpose Plays to get caller to enter the function code for paging the subscriber’s pager. The pager has been programmed with function code “Cf” where f is the default function code if the caller does not enter one, or with “CN” which means the call will not go through unless the caller enters an appropriate function code. Client Personalized Greetings This optional feature can be ordered with or without PageSaver.
Voice Prompts DisplaySaver The speech used for the TimeStamp and Numeric Insurance features of the DisplaySaver option is recorded at the factory and cannot be changed in the field. Different languages are available; contact your Zetron salesperson for more information. Record, Play, Erase System Voice Prompts 1. Using the subscriber database manager ZbaseW, choose a subscriber ID number in the database to use for special access to the voice prompt subsystem.
Voice Command Chart cleanest sound, be in a room without background noise. Some people have professional announcers do these prompts. It is best to have Silence Compression turned on (see Voice Storage System in Series 2000 Paging Terminals Installation and Maintenance) and be quiet while holding your hand over the handset to let the recording time out. The silence compression will trim the voice to just the right length, eliminating any unused time at the end of the recording.
Voice Prompts Command Number 50 Zetron Preferred Wording Voice File Name Record Play Delete 011 311 611 System prompt passcode *5 (for voice prompt access) “At the tone, enter the system prompt passcode.” 012 312 612 Select voice prompt (for voice prompts) *5 “At the tone, select a voice prompt.” 013 313 613 Speak voice prompt (for voice prompts) “At the tone, speak the voice prompt.” prompt_input 014 314 614 * ** Personal paging greeting “At the tone, speak your paging greeting.
Voice Command Chart Command Number Zetron Preferred Wording Voice File Name Record Play Delete 028 328 628 ** Main menu help “PageSaver Feature access menu. To retrieve your messages, press one. To switch to paging mode, press two. To switch to insurance mode, press three. To switch to mailbox mode, press four. To switch to notification mode, press five. To switch to announcement mode, press six. To play your active mode, press seven. To access the greeting menu, press eight.
Voice Prompts Command Number Zetron Preferred Wording Voice File Name Record Play Delete 038 338 638 **** Route 1 mode active. “You are now in route one mode.” now_route1 039 339 639 **** Route 2 mode active. “You are now in route two mode.” now_route2 041 341 641 **** General purpose prompt 1. gp_p1 070 370 670 **** General purpose prompt 30. gp_p30 071 371 671 System load management. “Your call cannot be processed at this time. Please try again later.
Fast DTMF Voice or Display Table 9 lists the prompts that change for these features. The prompt number and voice file name are the same as the entry in Table 8. The DOS file name is the name of the DOS copy of the factory default voice prompt file in the C:\ZVOICE folder, as used by the alt_put.zb batch file. Table 9: Fast DTMF Voice Prompt Files Prompt # Voice File DOS File Suggested Fast DTMF Wording 003 sys_dmsg sys_dmsg.now Please key in your message now. 005 fcode_input fcode_in.
Voice Prompts 54 025-9034AA
Introduction Managing the Subscriber Database with ZbaseW Introduction The database of subscribers for the Series 2000 Paging Terminals is managed by way of the ZbaseW program, a Zetron application based on Microsoft Access 2007. ZbaseW enables you to add subscribers, delete subscribers, or change subscriber settings, through “fill in the blanks” screen forms. Built-in “hover help” shows the valid settings for each data field.
Managing the Subscriber Database with ZbaseW Database Capacity The Series 2000 Paging Terminals can be ordered in various subscriber capacity licenses. ZbaseW is matched to the capacity license. ZbaseW warns you if you are within 100 records of your subscriber limit, so that you can order an upgrade to a higher capacity license. Please heed the warning. It will only warn you once each time you run ZbaseW.
Introduction Exiting ZbaseW ♦ To exit ZbaseW: 1. Close any active windows within ZbaseW so that you are looking at one of the tab windows as the active screen. 2. Click on the “close Window” icon (X) in the upper right corner of the window. ! Caution! Always exit ZbaseW properly before turning off or rebooting the computer. Failure to properly exit ZbaseW will likely result in the corruption of your main subscriber data file.
Managing the Subscriber Database with ZbaseW Table 10: ZbaseW menu reference Tabs Edit View Print ASCII Communications 58 Menu Buttons Purpose Page Subscribers Add, modify, or delete individual subscribers. 60 Groups Add, modify, or delete subscriber groups. 69 Canned Messages Add, modify, or delete canned messages. 69 Active Call Counts Add, modify, or delete active call counts. 70 Rollover Call Counts Add, modify, or delete rollover call counts.
Edit Tab Tabs Menu Buttons Traffic/Statistics Special Info Purpose Page View Current Traffic View current paging traffic on terminal. 88 Import Statistics Download paging statistics from terminal. 89 View previously imported Statistics View statistics without downloading them. 89 Print previously imported Statistics Print downloaded statistics. 91 Send a Page Send a page from within ZbaseW. 92 Swap Pagers Change active paging terminal.
Managing the Subscriber Database with ZbaseW Subscribers Selecting the top button on the Edit tab in the ZbaseW main window opens the Edit Subscribers window. This window can be enlarged or shrunk and its proportions changed by using all the standard methods for Windows® programs. The upper pane (also called the Index pane) shows a small portion of the database. There is one row for each record in the database, and each column represents one field in the record. The column headings are the field names.
Edit Tab By default the index is sorted in ascending order based on the ID numbers in the far left column. You can alter the basis of the sort by clicking on the small triangular icon found in the title bar of the column on which you wish to base the sort. A pop-up window will open that allows you configure the method of sorting and which parameters get used for the sort. The example shown here is the result of clicking on the icon at the top of the Pr (Priority) column.
Managing the Subscriber Database with ZbaseW New Clicking this button move the focus of the index pane to the end of the list. The parameter fields in the lower pane go blank. You start out by entering a new subscriber ID number. As soon as you move to the next parameter field, ZbaseW will determine if the ID is available (not already used) and move to that point in the list. If the number is already in use you are prompted to enter a new ID number.
Edit Tab The number is the phone number dialed by the caller to page the subscriber. With full 7digit phone number ID’s, ZbaseW automatically formats the ID field with a hyphen in character position four. In PABX installations, subscribers are usually assigned short 3- or 4-digit IDs. When entering the ID you may type it with or without a hyphen, whichever is easier. If you enter less than four digits, you will see leading zeros put in front of the number.
Managing the Subscriber Database with ZbaseW Priority (1, 2, 3, 4, N, B) Priority selection allows time-critical calls to precede other less important calls waiting in the queue to be transmitted. A low priority of 1 will not go out for several seconds even if no other pages are waiting. Priority 4 pages are given express service and go out first. Two emergency-level priorities are available through the “Nextout” (N) and “Breakthrough” (B) options.
Edit Tab In other words, it does the Breakthrough action, but because it either violates the Live Voice constraints above or is a data page, it does not go out Live. Note The Message prompt is NOT played for a Live Voice page, even if it is set to Yes in the subscriber database. (If the page does not meet the Live page specs above, but is a Breakthrough page, then the Message prompt WILL play). The Welcome prompt is played (either System or Custom), but not this prompt.
Managing the Subscriber Database with ZbaseW edit the capcode directly in this field. However, if you double-click on the Capcode label just to the left of this field in the Report pane (or within the capcode field itself), ZbaseW will open the appropriate dialog box (normally several menu layers down) to allow you to edit the capcode number. Double-clicking in the capcode field in the Index pane will also provide this type of access.
Edit Tab Alter Date (mm/dd/yy) Anytime this subscriber record is changed (changing data in any field of this database record), this field is automatically updated with the current calendar date. Since the calendar date is obtained from the PC operating system, be sure that PC maintains the correct date. Since you can sort on this field on the upper pane it can be very useful for determining what changes were made to the database over a certain period.
Managing the Subscriber Database with ZbaseW ♦ Adding a sequenced block of subscribers: 1. Open the Edit tab and click on the Subscribers button. 2. Select the subscriber number for the first user in the sequence and program that subscriber’s paging format and capcode. 3. Click on the Add Sequence button in the lower right of the window to open the Add Subscribers in Sequence sub window. 4. Enter the number of records to add. 5.
Edit Tab Groups The Edit Groups window is used to build a terminal group page list out of other subscribers already entered into the terminal database. You start out by filling in the number to be called to initiate the group page. After that you add the ID numbers of the subscribers that are to paged as part of this group page. For an in depth discussion of the whole topic of group paging, see Group Paging on page 139.
Managing the Subscriber Database with ZbaseW The Edit Canned Messages window is used for adding canned messages to the paging terminal database. The various message strings can then be used by callers to build text messages to be sent out to subscribers with alphanumeric display pagers. For more information about canned messages, see Canned Messages on page 157. For a detailed description of using this window, see Canned Message Database on page 160.
Edit Tab Rollover Call Counts The Edit Rollover Call Counts window allows the system operator or a maintenance technician to do exactly what it says; to edit the most recently downloaded file of rollover call count information. Since the rollover call count information is usually taken from the paging terminal once a month in order to do customer billing, this editing capability is more important than the one offered for active call counts.
Managing the Subscriber Database with ZbaseW Locations Between the two of them, the ZbaseW and ZlinkW programs are capable of supporting the configuration and database needs of several paging terminals. The Locations window is used to enter the site-specific information required to communicate with each paging terminal. Site Name This parameter is a name used to identify a specific paging terminal. The entry is left justified and can contain up to 30 characters.
Edit Tab is provided in the dialing string, the default baud rate of 4800 will be used. An entry in the format of “Bxxxx” is used to set the baud rate used for the connection. The string “xxxx” is a 4-digit number for the baud rate. B0300 = 300 baud B1200 = 1200 baud B2400 = 2400 baud B4800 = 4800 baud B9600 = 9600 baud B1440 = 14,400 baud B1920 = 19,200 baud B3840 = 38,400 baud The string for specifying the baud rate and indicating that a local serial connection is in use can be entered in two ways.
Managing the Subscriber Database with ZbaseW View Tab The View tab contains many of the same buttons that exist on the Edit tab. Selecting any of these buttons opens a window similar to the Edit window of the same name. The difference is that you cannot alter any of the data presented in the windows accessed from the view tab. As an example, opening the View tab and clicking on the Subscribers button opens the following window.
View Tab The window is the same as the Edit version of the window except for the missing New, Delete, and Undo buttons. The Add Sequence button is present but unavailable. Subscriber Data Tables The second button on the View tab is labeled Subscriber Data Tables. This function is provided to increase the speed and efficiency with which you can search the subscriber data base. Selecting the Subscriber Data Tables button opens the dialog box shown in the following figure.
Managing the Subscriber Database with ZbaseW you get the advantage of using the whole window to display data without giving up the bottom half to data entry fields. Status Table This button opens a table displaying the information you would see by double clicking on the Status field in either the Edit Or View subscribers window. Before clicking the button you must select a specific class of status to display. You do this by opening the list box on the right and selecting a status.
View Tab Mailbox Table This button opens a data table showing every subscriber ID that has the Mode field set to “M”. Insure All Formats Table This button opens a data table showing every subscriber ID that has the Mode field set to “I”. Notify All Formats Table This button opens a data table showing every subscriber ID that has the Mode field set to “N”.
Managing the Subscriber Database with ZbaseW Print Tab Pressing any of the buttons on the Print tab opens a Print Preview window showing how the records will look when they are printed. You will not have the opportunity make any adjustments though before ZbaseW opens the printer dialog box to allow you select the print to which the job will be sent. Printout Formatting While the page layout used does vary from one database to the next, the formatting used is fixed for each one.
Print Tab 79
Managing the Subscriber Database with ZbaseW ASCII Tab The ASCII tab is provided mainly as a means for the system technician to export data files used by ZbaseW to other directories on the PC hard drive or from other drives available over the network so that they can be used in other applications (such as spreadsheets or billing programs). You may also import data in the form of a universal ASCII file with a delimiter per record.
ASCII Tab Export Subscribers Selecting the Export Subscribers button on the ASCII tab opens a standard file browser window to allow you to point to the location to which you want to save a copy of the current subscriber records file. By default, the file name “subs2000.asc” is supplied as the file name of the file to export. ♦ Exporting a subscriber file: 1. In the ZbaseW window, select the ASCII tab. 2. On the ASCII tab, select the Export Subscribers button. 3.
Managing the Subscriber Database with ZbaseW ♦ Exporting a groups file: 1. In the ZbaseW window, select the ASCII tab. 2. On the ASCII tab, select the Export Groups button. 3. In the file browser window that opens, browse to the location to which you want to save the file. 4. If necessary, alter the file name before saving the file. 5. Click the Save button in the file browser window.
ASCII Tab Export Active Call Counts Selecting the Export Active Call Counts button on the ASCII tab opens a standard file browser window to allow you to point to the location to which you want to save a copy of the current active call counts record file. By default, the file name “cnta2000.asc” is supplied as the file name of the file to export. ♦ Exporting a canned messages file: 1. In the ZbaseW window, select the ASCII tab. 2. On the ASCII tab, select the Export Active Call Counts button. 3.
Managing the Subscriber Database with ZbaseW Comm Tab The Comm tab (Communications) contains buttons to both semi-automate several frequently performed activities and to provide you with manual access to communicating with the Series 2000 paging terminal.
Comm Tab Import Active Call Counts The Import Active Call Counts button is used to recover the current active call counts information from the paging terminal and save it to a file on a PC hard drive. The user is not required to do anything other than click on the button to carry out this process. ZbaseW will start the ZlinkW program and contact the paging terminal. ZbaseW will send all of the necessary command-line instructions to transfer the files to the paging terminal.
Managing the Subscriber Database with ZbaseW Check Last Rollover Time This button does exactly what its label states. It starts ZlinkW, contacts the paging terminal, obtains that time and date of the last time call counts were rolled-over, logs off the terminal. It then posts the information it obtained to a message window on the monitor. ZlinkW (paging terminal prompt) Clicking on the ZlinkW button in the Comm window causes ZbaseW to start the ZlinkW program and leave it running.
Comm Tab A complete listing of the ZlinkW commands that can be used in the manual mode are provided in Appendix C - ZlinkW Command Reference on page 221. For additional information about using ZlinkW, see the Remote Maintenance section of the Series 2000 Paging Terminals Installation and Maintenance (025-9035).
Managing the Subscriber Database with ZbaseW Traffic/Stats Tab The Traffic/Stats tab contains functions that assist you in recovering information of system activity from the paging terminal and for viewing and printing the information. View Current Traffic The View Current Traffic button allows you to connect to the paging terminal using ZlinkW and to observe traffic passing through the terminal in real time.
Traffic/Stats Tab 4. This window will remain open, displaying the traffic on the paging terminal in real time until you manually close it. To close the ZlinkW window, open the Connection menu and click on Disconnect. Import Statistics This function is used to recover statistics from the paging terminal and record them to a file on the PC hard drive. ♦ Importing statistics on a Series 2000 paging terminal: 1. Start the ZbaseW program and select the Traffic/Stats tab. 2.
Managing the Subscriber Database with ZbaseW As indicated in the help prompt in the center of the window, you use the PC keyboard up/ down arrow keys to select the class of statistics you wish to view from the list in the upper left of the main window.
Traffic/Stats Tab 3. In the window that opens, use the Up/Down arrow keys on the PC keyboard to select the class of statistics you wish to view. Press ENTER to open the selected window. 4. View the information displayed in the window. The day for which data is being displayed can be changed by pressing the Up/Down arrow keys. 5. When you are finished viewing the data in this window, press ESC (escape key) to return to the main window. 6.
Managing the Subscriber Database with ZbaseW Special Tab The functions provided on the Special tab provide extra functionality to the paging system but do not conveniently go on any of the other tabs. Send a Page This function allows you to send a display pager a message from your PC. All you need to do is enter the ID number for the paging subscriber and a brief text message, then click on the Send button.
Special Tab Swap Pagers This function provides an easy way to swap two pagers. Rather than use this feature, many people find it easier to simply go to the customer’s record in Edit/Subscribers and enter the capcode of the replacement pager. This works well when the replacement pager is of the same type as the original pager. The typical use of this feature is as follows: you have sets of service replacement pagers on your shelf ready to go.
Managing the Subscriber Database with ZbaseW The Capcode, Channel, and Zone information is always swapped. Depending on the pager type, the pager-specific information is swapped: • 2T - Frequencies and timings • 5T - Tone series • HSC - Autoformat • GSC - Numeric/Alpha and Autoformat • POC - Numeric/Alpha, Speed, and Autoformat • MT - Mode The function codes are also swapped.
Special Tab Halt Service for a Subscriber The Halt Service button provides an easy way to quickly turn off a subscriber’s pager, without going into Edit/Subscribers. The intended user of this feature is someone who does not usually deal with ZbaseW and might be confused or alarmed by the “busy” Edit/Subscribers screen. Halt Service lets them turn off a pager in a simple way.
Managing the Subscriber Database with ZbaseW Full Rebuild This function is used when doing maintenance and update activities on the paging terminal. You should not use this function if you do not fully understand it. In most cases, you will be working with Zetron personnel who will walk you through using this as part of a larger procedure. This function creates a binary version of your subscriber database file, for use by the paging terminal internally. It converts the subs2000.
Special Tab The backup file is created in the destination folder and you receive the following confirmation, which includes the altered file name for the backup file. The date and time at which the backup file was created have been inserted into the file name in order to allow the system operator to determine at a later date which versions of the system database are available for restoring the system from. The file name is formatted: ZbaseW_be_yyyy_mm_dd_hhmmss.
Managing the Subscriber Database with ZbaseW Once you click the Yes button, ZbaseW backs up the current database to a file and then loads the saved information from the backup database file that you selected. When the operation is complete, the following window is displayed to confirm the restore operation and to remind you of the location of the backup file for the last database.
Info Tab In a network situation where multiple PCs were running the ZbaseW program, this function would be used on all of the PCs to point at a single copy of the database file (ZbaseW_be.accdb) located on a network server machine. Info Tab The Info tab contains only two buttons. License Agreement The license agreement button opens a window that allows the user to review the license agreement for the ZbaseW application.
Managing the Subscriber Database with ZbaseW Figure 1: The Status Window for Valid, Invalid, and Unassigned Figure 2: The Status Window for Group Figure 3: The Status Window for Prompt 100 025-9034AA
Status Settings Figure 4: The Status Window for Rotary The following brief descriptions explain the parameters that appear in the various versions of the Status window, and point to additional information when necessary. Security Code (4 digits or blank) This is a 4-digit passcode that must be keyed by all callers accessing this number. This must be a four digit number; 1, 2, or 3 digits will not work.
Managing the Subscriber Database with ZbaseW Transmitters (L = Local, N = Network) This parameter selects whether or not this subscriber uses a local transmitter or a networked transmitter by means of the TNPP protocol. Either setting opens another window for additional settings to be made. See Transmitter(s) on page 103 for additional information.
Transmitter(s) Mailbox Phone # When the status for a subscriber is set to R (Rotary), the sole function of that subscriber is to act as another way to access the voice mailbox of the subscriber number entered in this field. This allows persons to call the paging terminal from older rotary phones and access the voice mailbox to hear messages without having to overdial any additional digits for the paging terminal. Transmitter(s) One or more destinations are defined by populating this field.
Managing the Subscriber Database with ZbaseW sending the same page out again to different destinations. Therefore, a single page can go out to four destinations. Channel (1 to 8, or blank) This parameter specifies the Radio Channel (the Station card) for this page. Channels 1 to 8 are available on a Model 2200, Channels 1 or 2 on a Model 2100, depending on how many Station cards are actually in your system.
Transmitter(s) Delay (0 to 1300, or blank) This field is only used if you have specified one or more Repeats. A delay of zero is common. A delay of about 30 seconds is often used for subscribers who drive around in fringe areas, so that one of the repeats is more likely to hit them in a good spot. Specify the delay between each of the repeats, in seconds. (ZbaseW may round the number to a nearby value, using an internal algorithm.) For no delay, enter a zero.
Managing the Subscriber Database with ZbaseW Voice Prompts (Y = Yes, N = No) This field is available in the Status window when the System Voice Prompts or Client Personalized Prompts option is ordered. Set this field to “Y” for those subscribers who are permitted voice prompts. Set this field to “N” to disable voice prompt access for other subscribers. When the field is set to “Y”, the Voice Prompts window pops up with the following information that you can program individually per subscriber.
Voice Prompts Option Unchecked Description Callers hear the standard beep tones from the system to prompt for input. Typically, you will set the message prompt to “unchecked” if the Welcome prompt is “C”. Clients usually say in their custom prompts how callers should leave a message; you do not want to repeat the instructions with this prompt.
Managing the Subscriber Database with ZbaseW Secs Mailbox and Notify Limit (0 to 255 seconds) This is the limit (in seconds) for the Client Personalized Mailbox and Notify greeting. A greeting longer than this value is automatically shortened. (This value is the time limit that the client speaks during recording, before any silence compression happens.) Secs Announce Mode (0 to 255 seconds) This is the limit (in seconds) for the Client Personalized Announcement Greeting.
Modes Allowed Insure An “I” in one of the Modes Allowed fields supports radio Paging Service with voice insurance for this subscriber. A sub window pops up under the “I”, but exactly which sub window depends on what value was entered in the Format field of the Status window. Mailbox An “M” in one of the Modes Allowed fields supports Mailbox Service for this subscriber. The following sub window pops up.
Managing the Subscriber Database with ZbaseW Number of Messages (0 to 50) Up to this many voice messages may be stored in this subscriber’s mailbox for retrieval by phone. If more messages than this limit come in, callers receive the “mailbox full” voice prompt and have to call back later. Retention Hours (1 to 255 hours) Messages held in the subscriber’s mailbox that are older than this number of hours are automatically erased.
Modes Allowed Retention Hours (0 to 255) The maximum time that the paging terminal will hold a voice message in the mail box before dropping it from memory. Reminder (Checked = yes, unchecked = no) Only the Notify mode includes a Reminder. This turns on and off extra radio paging notification reminders. A paging terminal parameter file specifies how many reminders and how often they are sent. Normal Zetron factory settings are seven reminders 15 minutes apart.
Managing the Subscriber Database with ZbaseW Append Time Stamp Checking this box causes the paging terminal to append a time stamp o the end of the display message sent to the pager. Caller Entered Function Code This field determines whether or not a caller is allowed/required to enter a function code for the digital pager being paged. The choices are: N (no), A (allowed), or R (required). The default setting for this parameter is N (no).
Format Windows Internal Forward 1 and 2 Either a “F” or a “2” in one of the Modes Allowed fields supports internal forwarding to destination #1 or #2 respectively. After you select “F” or “2”, a dialog will open and prompt you for a 7-digit phone number. Enter the subscriber ID number to which you want the call internally routed.
Managing the Subscriber Database with ZbaseW Two-Tone Pagers Selecting 2tone for the Format in the Status window opens the Format 2tone window. Capcode When you type in the code plan and address information into the Capcode field, ZbaseW automatically fills in the tone frequencies from industry standard tone charts (see Appendix A). If you desire non-standard tones you can leave this field blank and fill in the frequencies yourself.
Format Windows enter to the nearest 0.05 seconds in its database. If you do not know what values to use, refer to Two-Tone Timings on page 204 in Appendix A for some guidelines. Silence Gap Seconds (0 to 1.25 seconds in 0.01 second increments) This field sets the silence gap between tones A and B. Range of 0.00 to 1.25 seconds allowed. Please note that ZbaseW will round off whatever you enter to the nearest 0.05 seconds in its database.
Managing the Subscriber Database with ZbaseW Capcode This filed is used to specify the capcode to used for a 5/6 tone pager. If a 5-digit number is entered, then it is assumed that the battery saver feature is not used. If a 6-digit number is entered, the first digit is used to select the battery saver function used.
Format Windows Capcode (1 to 10 DTMF characters in length) This field is used to enter the string of DTMF characters that are sent for this subscriber. The string can be from 1 to 10 characters in length. Valid DTMF characters include 0 through 9, A through D, and the * and # characters. Format (S = Standard, K = Knox, or X = Knox Extended) The Format field selects which one of three tone sets is used for generating the DTMF characters.
Managing the Subscriber Database with ZbaseW terminal begins recording voice, no page will be sent. In practice, people reaching a wrong number will often wait until after the beeps to hang up; thus some voice time will be recorded (for example, the sound of a phone hanging up) and the pager will alert and send it. Despite this, subscribers like this feature since it does help reduce false pages, so it should normally be set to “No” for voice pagers.
Format Windows Autoformat Display Phone numbers are easier to read with “-” hyphen delimiters. Therefore, if your POCSAG pager is capable of 12 digits or more, you should check this box to indicate “Yes”. Then, 7-digit local phone numbers entered by callers will display as eight digits nnn-nnnn; and 10-digit long distance numbers as 12 digits nnn-nnn-nnnn. It is assumed that callers will not be entering long distance numbers prefixed by a digit 1.
Managing the Subscriber Database with ZbaseW Capcode (000000 to 999999) The capcode for Golay pagers is a straight 6-digit number. Valid digits include 0 through 9, inclusive. Numeric/Alpha (N, A, B, or C) Selects the encoding method for your GSC pager; numeric or various alphanumeric methods. If you get this wrong, the pager will alert but will display “garbled” nonsense messages. If your pager is tone-only (display limit = 0), then this field has no effect. “N” is for numeric pagers.
Format Windows Display functions: Selecting “No” eliminates tone-only pages to a display pager. When you leave the box unchecked, if a caller hangs up without entering any digits, no page will be sent. Subscribers like this feature. This field should almost always be set to “No” for display pagers. Check this box if the subscriber wants a page even if no message is given, or if you are setting up a tone-only pager.
Managing the Subscriber Database with ZbaseW Pager Model Dimension 1000 Display Speaker Addresses none voice 1st addr 2nd addr Function Codes to Use 4 sets: 1,2 = T&V or: 1 = T&V; 0 = T.O. or: 2 = T&V; 9 = T.O. or: 9,0 = T.O. 4 sets: 1,2 = T&V or: 1 = T&V; 0 = T.O. or: 2 = T&V; 9 = T.O. or: 9,0 = T.O. Envoy none none one 9,0,3,4 = T.O. Sensar none none one 9,0,3,4 = T.O. Sensar numeric none 1st addr 2 sets: 5,6,7,8 = numeric or: 7,8 = numeric; 9,0 = T.O.
Format Windows Multitone Pagers (Mark IV/V/VI/VII, Special Option - consult Zetron) The Multitone digital pagers (models Mark IV, Mark V, Mark VI, and Mark VII) are available in tone-only, numeric display, or display + voice. These pagers are common in Health Care applications where a voice message is preferred with some sort of numeric status readout such as room number. The Series 2000 signals the Mark IV, Mark V, Mark VI, and Mark VII pagers.
Managing the Subscriber Database with ZbaseW 3. Mark V pagers with mode 4 have an extended feature that the paging terminal activates to automatically unsquelch the pager for the subscriber. 4. Mark VI pagers with mode 4 have an extended feature that the paging terminal activates to automatically unsquelch the pager for the subscriber. 5. Your system may be configured so you do not have access to Mark VI pagers. 6.
Format Windows Table 12: FLEX Pager Capcode Parameters Variable Valid Entries Description R* P, Q, R, S Roaming letter fff* 000 to 127 Base frame b* 0 to 7 Pager collapse value (battery save cycle) T A to L, or U to Z Capcode type designator 0 to 2,009,087 or A 7, 9, or 10-digit pager address nnnnnnnnnn 2,101,249 to 999,999,999 * Optional parameters Typing an “F” in the Format field of a Status window opens the following pop-up window for FLEX format pagers.
Managing the Subscriber Database with ZbaseW Frame Number (000 to 127, or blank) The second group of characters that may appear on the pager label capcode is a four-digit number. The first three digits are the frame number and the last digit is the battery cycle (fffb). Valid values for this field are 000 through 127. For most FLEX pagers this field should be left blank.
Format Windows D = Data (hex/binary) T = Tone-only Autoformat Display Phone numbers are easier to read with “-” hyphen delimiters. Therefore, if your FLEX pager is capable of formatting numeric strings to look like phone numbers, you should check this box for “yes”. Then, 7-digit local phone numbers entered by callers will display as eight digits nnn-nnnn; and 10-digit long distance numbers as 12 digits nnn-nnn-nnnn.
Managing the Subscriber Database with ZbaseW QuickCall1 Format Whenever the QuickCall1 format is assigned, the window shown here opens to allow capcode entry and selection of the Send Empty Message preference. Capcode The QuickCall1 paging format requires a 4-character cap code drawn from the following character set: CDEFGHJKLMNP and ?. The wild card character (?) can appear in only the following two patterns “WXY?” and “?XY?”.
Creating Subscriber Templates Creating Subscriber Templates Note Starting with version 5.2.1 of ZbaseW, a set of template files is included with the default database. These templates appear in the Edit | Subscribers window the first time it is opened. They have been assigned the User ID numbers between 1000-0000 and 1000-0013. As you set up your database for the first time or add new subscribers to a working database, you will soon find that many subscriber records look alike.
Managing the Subscriber Database with ZbaseW 3. Using the scroll bar controls in the index portion of the Edit Subscribers window (the upper part), move through the list until you locate the template record you wish to use. 4. Select the template record by clicking in the far left column of that row and then click on the Copy button at the bottom of the window. 5. In the Copy dialog that opens, enter the ID number for the new subscriber you wish to create using this template.
Specifications Call Accounting The Call Accounting feature is a tool for recording individual subscriber’s message activity, by counting total number of calls in the various messaging modes, counting accumulated seconds of voice in the various messaging modes, and by counting the number of display message characters. At the completion of each call to the paging terminal, a “call counts” file is updated with new accumulated message counts.
Call Accounting • 〈Number of display characters entered in Paging/Insure mode • 〈Number of display characters entered in Mailbox/Notify mode • 〈Total number of calls • 〈Counter capacity for each field is 65,535 units. • Overflow Protection — When counter capacity is reached, no more counts are added to it, preventing “rollover.” • ZbaseW Call Counts Commands • 〈Get all current call counts. • 〈Roll over call counts (current counts becomes old counts and all totals are returned).
View Counts Figure 5: ZbaseW — Options for Copying Call Counts to Office PC The active call counts function stores the counts into the data file cnta2000.dat and the rollover function stores the counts into the data file cntr2000.dat. Once you have the call counts on your office computer, you can print them, transfer them to a disk file, edit them to make corrections, or archive them onto floppy diskettes. Note When you Rollover the counts and get the cntr2000.
Call Accounting Figure 6: ZbaseW — View Active Call Counts Figure 7: ZbaseW — Viewing the Rollover Call Counts How to use the keyboard with ZbaseW and how to find subscriber records with index windows is explained in Managing the Subscriber Database with ZbaseW on page 55.
Alpha Access Counting Alpha Access Counting Alpha numbers, with ZbaseW status “A”, call count the number of characters and number of transactions during sessions. All call counting for Alpha numbers is done to the “Paging/Insure” columns in the rollover counts window. The number of calls to the Alpha number will be recorded in the Calls P/I column in the call count record.
Call Accounting Printing Counts You can print the call accounting information with the Print tab and select Active call counts or Rollover call counts. (For this example, we have selected the Rollover counts). ♦ Printing the rollover counts on the PC: 1. Start ZbaseW and select the Print tab. 2. On the Print tab, click the Rollover Call Counts button. 3. In the Printer dialog that opens, select the desired printer and set the printer options if necessary. 4. Click on the OK button in the printer dialog.
Computerized Billing Figure 10: ZbaseW — Printout for Rollover Counts Computerized Billing The call counts Rollover data is useful for automated end-of-period billing procedures. Various data fields such as Account #, Name, and totaled counts can be used as input to your own accounts receivable billing program. A ZbaseW menu item labeled ASCII produces a *.asc computer file in compact form that is readable by a variety of computer software.
Call Accounting Network Page Counting Network page counting gives call counting information about TNPP pages, similar to the regular Call Counts for dial paging. The network page counting functions are accessed by way of ZlinkW commands. You may view the counts, retrieve a copy of the counts, or get a copy of the counts and reset the counters to zero. To display the current network page counts, select Comm, ZlinkW to link up to the paging terminal, and wait for the “+” prompt to appear.
Overview Group Paging Overview You have two ways to set up groups or teams of subscribers to whom messages can be sent by a single access from phone callers: Terminal Group Access and Pager Group Call. Pager Group Call is useful for sending the same message to a group of radio pagers. Terminal Group Call provides full access to PageSaver features for a group of subscribers. Pager group call uses less radio airtime than Terminal Group Paging and will alert all pagers in the group at exactly the same time.
Group Paging Table 13: Group Calls by Paging Format Page Type Group Call Method 2-Tone Long tone (6 to 8 sec) POCSAG 2nd capcode in same “frame”1 GSC 2nd, 3rd, or 4th capcode HSC Wild card address digits “A” 1 For POCSAG, every eighth capcode is in the same frame. For instance, 0051782 and 0051790 are in the same frame. All pagers in a Pager Group Call look like a single subscriber to the paging terminal.
Terminal Group Access done for 2-Tone, 5-Tone, HSC, and GSC pagers. Other pager types will be transmitted as individual pages, consisting of the pager alert followed by the voice message. There are some restrictions on how many pagers of a given format may share this kind of single voice message play. For some pager types, this is a programmable parameter (see System Configuration Files in Series 2000 Paging Terminals Installation and Maintenance); for others it is a fixed number.
Group Paging Group Paging Flow The following sequence of steps is followed by the Series 2000 paging terminal when calling a subscriber marked as a Terminal Group Page: 1. Phone caller picks up phone and calls terminal. 2. Terminal detects phone line activity and answers, going off-hook. 3. Terminal takes in Subscriber ID, looks it up in the Subscriber Database and finds its Status = G (group page) (If ID is not found in database, caller will hear pagereject tones) 4.
Programming Group Access Note The “Send Empty Message” field for the Group subscriber ID record, (Status = G) can be used to prevent false tone-only calls during group calling. Programming Group Access As mentioned above, you select specific phone numbers for Terminal Group Access and program these subscriber IDs in both the Subscriber Database and the Group Database.
Group Paging f. Leave the Capcode field blank. There is no Capcode for this “pager” record, since it is used only to set off other pagers. g. Leave the Transmitter(s) field blank. The Transmitter(s) settings in each individual subscriber’s are used for paging. h. Fill in Voice Prompts as desired. i. Fill in one or more Mode fields with desired modes. All modes except Talkback are allowed. Normally the Paging, Insurance, or Notify modes are used for Group paging.
Programming Group Access Refer to the Managing the Subscriber Database with ZbaseW on page 55 for details about each of the fields in the Group Pilot record. Following are notes on specific fields.
Group Paging groups, such as an emergency response team, you may want to fill in the Security Code field in the Group Pilot record so the group does not get false pages. Send Empty Message: The Send Empty Message set in the Group Pilot record overrides any setting in the individual subscriber record. The Send Empty Message field in the group members’ records is ignored.
Add New Group Figure 13: ZbaseW — The Edit, Groups Window Note After you Edit the Subscriber or Group Database, be sure to transfer these changes to the paging terminal using the Comm, Update menu item. (See Transfer Group Changes on page 149.) Add New Group The easiest way to illustrate the Editing operation is by example, so we will assume we have a new group to add to the database. ♦ Adding a new group call: 1. Press the New button and a fresh blank record will appear in the Group window. 2.
Group Paging that you list them. The precise order is dependent on many variables, including encoding batching, radio zone selection, and other paging traffic. Figure 14: ZbaseW — Adding Pager IDs to the New Paging Group 4. Click the New button to save the record and start a new one. You will see the new record pop onto the index pane in exactly the right place. Find Group Once you are on the index pane, there are several ways to find an existing group in the group database.
Transfer Group Changes Once you have selected a field to edit simply type in your new information. Your first keystroke will erase any data already there and give you a fresh field for typing. If you want to Delete a Group member, select the entire cell in the group member table and press the Back Space key once; you will see an empty member appear.
Group Paging Printing Groups The Group database information is printed by using the Groups button on the Print tab of ZbaseW. After clicking on this button, a standard printer dialog will open to allow you to direct the print job somewhere other than the default printer. Your printout will look like Figure 15.
Introduction Alphanumeric Messaging Introduction The alphanumeric messaging options (#950-9072, #950-9108, or Multiport Serial #9509196) equip the Model 2100 and Model 2200 system for accepting and sending alphabetic text messages to alphanumeric pagers such as POCSAG and GSC alpha. Since the sending of text is faster, more secure, and quieter than spoken voice messages, alpha messaging is often preferred by subscribers such as health services. Table 15 summarizes several ways to accomplish alpha paging.
Alphanumeric Messaging 1 When the device is equipped with a modem, 300-baud modems should be Bell 103 compatible; 1200-baud modems should be Bell 212 compatible. 2 The Dual Trunk is capable of either 300 or 1200 baud dialup. For general compatibility with the outside world, 300 baud should be used. This is the default we set unless you tell us otherwise. 3 The test page facility is not used for normal paging. It is not used by way of the MultiPort or Dual Trunk cards.
Video Display Terminals If the port is dedicated to operator entry, it may be configured so that it is always available for paging. If the port may also be used for automatic entry (using a Zetron Model 105 or similar device), it is necessary to log on first. This informs the port what type of device (VDT or automatic entry) it is connected to. (The Dual Trunk card always requires a logon). The sequence in Table 16 describes the logon process.
Alphanumeric Messaging Pager IDs You can use any number you want for a pager ID when doing direct alphanumeric paging. For instance, suppose your incoming DID phone lines are 644-1000 through 644-1999, and your WATS line overdial is 000 through 999. You can set up pagers in the Subscriber database that are outside of either of these ranges, such as 999-1000, accessible only by way of alpha paging. This lets you set up alpha-only pagers without “using up” precious DID numbers.
TAP Protocol TAP Protocol Refer to Appendix A in Series 2000 Paging Terminals Installation and Maintenance for a summary of the TAP communications protocol. Subscriber Database For dial-up alphanumeric paging over DID phone lines, you need to create an access path that will activate the card’s modem for alpha messaging. (See below if you are using overdial lines.) To do this, select a single Subscriber ID that can be called from the phone system and mark its Status = A (alpha access) as shown below.
Alphanumeric Messaging into the terminal. So, the alpha capability is handled on a trunk line basis. There are two common ways to do this. One way is to dedicate a trunk line so it is used ONLY for alphanumeric entry. When a call comes in, the terminal answers immediately with modem tones. This mode is set up in the parameters for each line (see System Configuration Files in Series 2000 Paging Terminals Installation and Maintenance for details).
Alphanumeric Page Input from a Touch-Tone Phone such as a hunt group on a PBX, or a set of DID lines. If you have four incoming lines in a group like this, you must equip ALL lines with the alpha option. If you have the alpha option on only two of the four lines, some of your alpha calls will fail as they happen to come into a non-alpha-equipped line (as the phone equipment hunts or rotaries to another line). Display Limit Alpha messages are truncated at the Display Limit set for each subscriber.
Alphanumeric Messaging **00 = “Please call” **01 = “Arnold” **02 = “Urgent” You could send the message: “Please call Arnold 820-6363 Urgent” by keying: **00**01820*6363**02 You can string the messages together as in the above example, and intermix canned messages with numbers. With a careful choice of words you can cover most situations without needing to set up lots of canned messages.
Alphanumeric Page Input from a Touch-Tone Phone There are two modes that can be used. A touch-tone keypad is hardly an ideal alpha input device, so we have tried to make it as easy as possible to use. While it is not as nice as a typewriter-style keyboard for entering a message, almost every place has one. The Touch-Tone Speller message maximum is 254 characters.
Alphanumeric Messaging Figure 18: DTMF Keypad for Touch-Tone Speller Mode Q,Z 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * “-” space exit 0 # Speller Mode 0 Using Touch-Tone Speller mode 0, you can send the following message by keying the strings shown in Table 19.
Add New Message two-digit message number from the Message Database. You can assign messages to any two-digit message numbers in any order you like. To do this, use the ZbaseW Edit Messages menu item to access the Messages Database: Figure 19: ZbaseW — Showing Edit Canned Messages Note After you make Edit changes to the Subscriber Database to enter or modify Alpha Access numbers or Alpha pagers, be sure to transfer these changes to the paging terminal with the Update menu.
Alphanumeric Messaging below the “MESSAGE” window and the existing record will be brought into the display. If you accidentally specified an existing Message Number then press F9 again and type in a valid new Message Number. Figure 22: ZbaseW — Assigning a New Message Number 3. Type in the message phrase into the field labeled “Message”. You are limited to 32 characters. Blank characters before or after the message are permitted so that concatenated message phrases do not run together.
Modify Message Figure 24: ZbaseW — Finding a Message with Text Search 2. Type “Emergency” into the message field and press Enter. ZbaseW will search the message database and find the closest record it can that begins with the word “Emergency”. Figure 25: Results of a Message Search Modify Message Once you have found the message that you want you can make changes to the Message without retyping the whole thing.
Alphanumeric Messaging operation such as moving around in the file with PgUp and PgDn, ZbaseW automatically saves the record for you. Note After you make Edit changes to the Subscriber Database to enter or modify Alpha Access numbers or Alpha pagers, be sure to transfer these changes to the paging terminal with the Comm Update menu. (See TRANSFER MESSAGE CHANGES for details.
Introduction Talkback Paging Introduction This section describes how the Talkback Paging option (B08) operates in the Series 2000 paging terminal. A talkback page is a two-way communication between the caller and the called party. The caller pages and then converses with the paged party. The recipient of a talkback page typically carries a handheld mobile radio rather than a pager. A talkback page might also be received by a mobile radio in a vehicle.
Talkback Paging • Notify - if there is no answer to the talkback page the notify mode can be forwarded to, and a voice message left, with periodic notifications sent to the pager, until the voice message is played back by way of a phone. • Announce - if there is no answer to the talkback page the announce mode can be forwarded too, and an announcement played to the caller.
Instructions for the Talkback Pager User Figure 28: ZbaseW — Subscriber | Status V | Mode1 set to “T” and Mode 2 set to “I” For additional information on setting up subscribers with the ZbaseW programming tool, see Subscribers on page 60. Instructions for the Talkback Pager User Keep your conversations short. If you are getting close to the maximum allowed call time, keep your side of the conversation short, so as to be able to hear the warning tones.
Talkback Paging Narrative of a Talkback Page Caller calls. Caller hears ringback (2 seconds on, 4 seconds off) while number is looked up in database, and is identified as a talkback paging call. The talkback count for the destination channel is checked, if there is room for another talkback caller the count is incremented and the call proceeds. If the count is at or above the options.cus file MaxTB threshold (default is 2, as was hard coded in V300) one of two things happens: 1.
Talkback and End-to-End Loop Start Trunks When the called pager answers by keying up, the caller will hear ringback cease and the talkback pager operator speaking a greeting. If the two parties talk to the time limit allowed for talkback calls on the channel, the caller will hear “your time limit has expired” (if system voice prompts), followed by fast busy.
Talkback Paging the 1-kHz tone meaning the call is now going on the air, the talkback pager will still be paged, unlike on the other trunk types. There is also some chance that regular pages will be affected by not having VOX disconnect on the end-to-end loop start trunk. The end-to-end loop start trunk will be held until the voice time programmed for the pager expires.
Introduction Statistics and System Resource Management Introduction The purpose of statistics is to help you manage your paging system. By watching the statistics on a regular basis, you can get an early indication of the need for more resources. For additional discussion of resources, refer to the end of this section.
Statistics and System Resource Management A configuration file on the terminal is used to establish your trunk Groups (which trunk lines are grouped together for Statistics purposes). Refer to .CUS Files in Series 2000 Paging Terminals Installation and Maintenance for details. The Statistics accumulated are the Average and the Maximum. In addition, if the Print Stats is done, a third statistic is listed showing the number of times the Maximum value was reached.
Retrieving Statistics Table 23: Details of Paging Statistics Units Statistic Average during hour Maximum during hour nMaximum (nMax) for the hour Ch nn PpM Pages per Minute Pages per Minute Pages per Minute Number of times the Maximum was reached. Ch nn TtC Time to page Completion Seconds waiting Seconds waiting Number of pages that had to wait the Maximum time.1 Gr nn CpM Calls per Minute Calls per Minute Calls per Minute Number of times the Maximum was reached.
Statistics and System Resource Management Figure 29: ZbaseW — Showing Comm, Stats Selected Viewing Statistics The second method is through the View menu. This command does not acquire new statistics; it is used simply to view whatever statistics files are already present on the office computer’s disk. The ZbaseW screen for this option is shown below.
Statistics Main Menu Trunk Calls per Minute This statistic shows the volume of calls for each Trunk Group. It helps you track how busy your trunk lines are. PageSaver mailbox access, long voice times, and voice prompts as opposed to beeps can all greatly affect how many calls a trunk can handle in a given period. Figure 33 shows a typical window for calls per minute statistics.
Statistics and System Resource Management On PageSaver systems, or systems with just Client Prompts, you should keep an eye on this statistic, to make sure you are not running out of voice storage. ! Caution! The Y-axis is scaled past 100%. This is due to the program’s automatic scaling. If you are getting anywhere near the 100% mark, do not assume you have a safety margin to go past it.
Printing Statistics Statistics Printing You can choose to print the statistics in the form of a table. This gives you the same information you see on the screen, plus the nMaximum statistic (see Table 23). When you choose Print Stats, it will ask you whether to send the output to the printer or a file. If you choose to send it to a file, it will “print” to a file called stats.lst. Otherwise, it goes directly to your printer. Figure 40 is a sample of such a printout for a Trunk Group.
Statistics and System Resource Management Managing System Resources The Statistics histograms and printouts are valuable tools to help you manage your system. It may not be clear how to use them; the following discussions may be helpful in managing your paging system. Trunks (Number of Trunks in Use) Symptoms of insufficient phone lines would be frequent busy or ringing signals when people call into the paging system.
Managing System Resources sure to have Zetron update your paging terminal so the new trunks will show up in the proper group in your statistics. Page Delays (Time Spent Waiting to Page) Symptoms of a long time waiting to page are just that - it takes a long time for a page to go out over the air, after a caller leaves a page in the system. Excessive times to page usually happen only on very busy systems.
Statistics and System Resource Management We like to use a “bucket” analogy: picture a bucket with a spigot at the bottom, and a bunch of faucets pouring into it. Each faucet represents a phone line; the spigot (or each spigot if you have multiple Station cards each with its own radio channel) represents the radio channel. With a few faucets turned on, or a lot of faucets but none flowing too swiftly, the bucket does not fill up, though it might have a little water in it (a small delay).
Managing System Resources it would not ever grab a voice channel (Zetron can disable voice prompts on a per-trunkline basis, if you wish). It is easy to determine the maximum number of voice channels you need: add up the number of trunk lines in use (or the number of Dual Trunk cards in use times two) that use any voice, plus the number of Station cards that use any voice. Include only phone lines in this calculation.
Statistics and System Resource Management On non-PageSaver and 2 hour PageSaver systems, the hard disk (Hardcard) in slot 1 in the paging terminal is used for running the system and for voice storage. Part of the disk is set up for operations, and the rest is set up for voice storage. On the 10 and 20-hour systems, the Hardcard is used only for operations, and the separate large disks are used for voice storage. There are four kinds of voice files that consume voice storage.
Introduction TNPP Networking Introduction The TNPP (Telocator Network Paging Protocol) option provides a standard method of communicating between paging systems. On the Series 2000 Paging Terminals, it is implemented using the Multiport card running TNPP software. TNPP is used to link paging terminals together so paging can cover a wider area.
TNPP Networking Tone-only, numeric, and alphanumeric display paging can be done; voice paging is not supported. This is a limitation of TNPP in itself, not our system. You may configure the Series 2000 so that a call to a voice pager will have the voice message transmitted at the terminal of origin, and cause an alert page sent over the network. Combining this with the Insurance mode of PagerSaver allows a subscriber with a voice pager to take advantage of wide area network paging.
Laying Out the Network Laying Out the Network The first step in setting up a network is establishing the basic connections between nodes, sometimes known as the network topology. As an example consider the following map of an imaginary state, where six paging terminals are to be connected together using TNPP: Figure 41: Example State-wide TNPP System The five paging companies within the state have decided to form a network and offer statewide paging as “Page All of Catatonia”.
TNPP Networking It would be simple to send pages only to another node, or even all other nodes, when the network is 2- or 3-node. However, when the network has six or more nodes the potential number of combinations becomes very large, as does the probability of errors in entering a subscriber record. A related headache is making sure that the proper channel and zone settings are used for each destination node.
Laying Out the Network On the other hand if subscribers had been assigned coverage areas by entering the addresses of all applicable nodes then adding a new node to a coverage area would involve adding that node address to all the subscriber IDs that have that coverage. Each terminal has a file that enables it to convert the region name into one or more network node addresses. Normally only one node address per coverage region will be needed, using secondary node addresses in a page and pass mode.
TNPP Networking If another node is to be added to the network it is fairly simple to do so. Again, if named destinations have been used then subscriber records need not be changed unless the subscriber is to receive a new, expanded class of service. Let us say that a new terminal wishes to join the network in our example, and is given the primary node address of “2022”.
Possible Restrictions on Node Address Values Possible Restrictions on Node Address Values If you subscribe to one of the satellite-distributed TNPP services, such as Network USA or Sports Page, or intend to subscribe to such a service in the future, you should take some care when assigning primary or secondary node addresses. These services use sets of preassigned, and already in use, node addresses for setting up subsets of services.
TNPP Networking There is no way to count the number of occurrences of a particular capcode network page. The terminal that handled the call that caused the capcode page to be sent over the network will record a call count for the phone call. Capcode paging is useful when a subscriber wishes to receive pages over a large area, but only has a phone number at one location.
Capcode Paging As Opposed To Subscriber ID Paging well. If the subscriber’s service is discontinued then removing his record at his home terminal will stop the generation of RF pages over the entire coverage region, although the other terminals where he has phone number entries will continue to accept calls until his record is deleted on each of them.
TNPP Networking 192 025-9034AA
Introduction Outdial TAP Networking Introduction TAP is the Telocator Alphanumeric Protocol, which is used for entering alphanumeric pages into paging terminals. Outdial TAP is an implementation of TAP for Zetron paging terminals that is used to send display pages from the Zetron terminal to other paging terminals that support TAP input.
Outdial TAP Networking TNPP is better suited for those cases where priority or function code information needs to be relayed between paging terminals, where a large volume of pages must be sent, where many long display messages are to be transferred, or where it is desirable to eliminate the need to have networked subscribers entered on all terminals where they may be paged.
Using Outdial TAP Using Outdial TAP To use Outdial TAP to send pages to another paging terminal, you will need to determine what phone number to call to place TAP pages on the other terminal and the baud rate to call at. Also, you will need to select a symbolic name by which the other terminal will be identified. This name should be meaningful to you as far as indicating that it is a TAP destination.
Outdial TAP Networking Orange Time After the orange time is reached for a batched page, the outdial TAP card will boost the priority of the destination, ignoring the normal retry timing until the page is sent or the red time is reached. The orange time is the time that a batched page may remain unsent before the retry delay values will be ignored. Red Time After a page has been batched for more than the red time without being successfully sent, it will be returned as being not transmitted.
Subscriber Database Figure 45: ZbaseW — Transmitter Set to “N” for TAP Outdial The outbound TAP pages’ log posting will show the external ID being used, as well as the TAP destination number. In the example below the external ID is “8900110”, as was entered in the subscriber database record. The network node destination for the subscriber was set up to be outdial TAP destination 5, and RF channel one, zone zero.
Outdial TAP Networking 198 025-9034AA
Introduction Appendix A - Paging Formats Introduction This appendix contains reference information on paging format tones, timing, capcodes, and function codes for different brands and models of pagers. Information is given as accurately as we know at this time. Manufacturers are constantly improving and updating their pager products, so always consult the pager manufacturer for the last word.
Appendix A - Paging Formats (for instance, “Y999”) to bring up the two-tone window, and then enter the frequencies manually. (You may need to open the pager to find out the reed frequencies). The problem with this method is that you miss some capabilities. ZbaseW lets you index (sort), search, and print based on the Capcode field, but not on the 2-tone frequencies. Therefore, if you use fake two-tone capcodes, you will not have the ability to search for matching capcodes, or print out in capcode order.
Two-Tone Code Plans 389.0 - and find its tone number in the column on the left, in this case it is tone number 3. This is the first “x”, so the pager capcode will be “B53x”. Now look up the B tone under the Tone Group Mot 3 column, finding 953.7 in the row for tone number 5. We now have the whole pager capcode: B535. Put B535 in the capcode field in ZbaseW, and you will see it comes up with the correct frequencies. For the other pagers in this set, just repeat the above paragraph for each one.
Appendix A - Paging Formats Two-Tone — Motorola and GE Code Plans Code Plan Pager Capcode Mot B Mot C Mot D Mot E Mot F Mot G Mot H Mot J Mot K 0xx 2+4 N/A N/A N/A N/A N/A N/A N/A N/A 1xx 1+1 1+1 1+1 1+1 1+1 1+1 1+1 1+1 1+1 2xx 2+2 2+2 2+2 2+2 1+3 1+3 1+3 1+4 1+4 3xx 3+3 1+2 1+2 1+2 3+3 3+3 3+3 4+1 4+1 4xx 1+2 4+4 1+5 2+1 4+4 3+1 3+1 4+4 4+4 5xx 1+3 1+4 5+5 1+6 3+1 5+5 1+6 5+5 1+6 6xx 2+1 2+1 2+1 6+6 1+4 1+5 6+6 1+5 6+6 7xx 3+
Two-Tone Code Plans 4xx 3+6 4+4 A+B 4+4 C'+C' N/A N/A 5xx 5+5 5+5 A+Z 5+5 C'+A' N/A N/A 6xx 6+6 6+6 B+A 2+1 C'+B' N/A N/A 7xx 6+3 4+5 Z+A 4+5 A'+C' N/A N/A 8xx 5+6 5+4 B+Z 5+4 B'+C' N/A N/A 9xx 6+5 6+5 Z+B 2+4 N/A N/A N/A Groups Used 4,5,6 2,4,5,6 A,B,Z 1,2,4,5 A',B',C' B',C' A',C' * GE 100-call plan Z is tone groups C’ + C’; use (100-call format).
Appendix A - Paging Formats Two-Tone Timings (In seconds) 1st Tone Silent Gap 2nd Tone Group Call Pager Brand 1.0 0.25 3.0 8.0 GE Tone + Voice 1.0 None 3.0 8.0 Motorola Tone + Voice 0.4 None 0.8 8.0 Motorola Tone only 1.0 0.25 3.0 6.0 NEC Type A 1.0 None 3.0 6.0 NEC Type B 1.0 None 1.0 4.0 NEC Type C 0.4 None 0.4 3.0 NEC Type D 0.5 None 0.5 3.0 NEC Type L 0.4 None 0.8 4.0 NEC Type M 0.13 None 0.13 1.4 Reach Fast 2.0 None 0.7 4.
Two-Tone Code Plans Zetron Tone Groups for Reach Encoding The following tone groups were created by Zetron to support Reach encoding. Tone Number Z1 Z2 Z3 Z4 Z5 0 1980.0 1177.0 1400.0 832.0 588.0 1 2704.0 1608.0 1912.0 1137.0 804.0 2 2612.0 1553.0 1847.0 1098.0 776.0 3 2523.0 1500.0 1784.0 1061.0 750.0 4 2437.0 1449.0 1723.0 1025.0 725.0 5 2354.0 1400.0 1664.0 990.0 700.0 6 2274.0 1352.0 1608.0 956.0 676.0 7 2196.0 1306.0 1553.0 923.0 653.0 8 2121.
Appendix A - Paging Formats 5/6-Tone Format 5/6-Tone Frequencies and Timings Tone Number EIA CCIR ZVEI 0 600 1981 2400 1 741 1124 1060 2 882 1197 1160 3 1023 1275 1270 4 1164 1358 1400 5 1305 1446 1530 6 1446 1540 1670 7 1587 1640 1830 8 1728 1747 2000 9 1869 1860 2200 2nd Address X 2010 2247 970 Repeat R 459 2110 2600 Preamble 673 673 673 Gap 65 65 65 Tone 33 40 100 X Tone 65 40 100 Timing All tone frequencies are in hertz and all tone t
Introduction Appendix B - ASCII File Formats Introduction The ZbaseW menu labeled “ASCII” produces computer files in compact form that can be read by a variety of computer software. These files are generated onto the office computer hard disk with the following names: File Type File Name Subscribers subs2000.asc Groups grps2000.asc Messages msgs2000.asc Locations comm2000.asc Counts Active cnta2000.asc Counts Rollover cntr2000.asc Network Information network.ret Each data record in each *.
Appendix B - ASCII File Formats Subscribers File The following list contains the locations of all the fields in the ASCII subscriber data record. This record is read by the ascdat.exe program, and used to create the binary subscriber data record in the subs2000.chg file. The subs2000.chg file is sent to the Model 2100 and Model 2200 paging terminals via the ZlinkW “post” command. The “post” command is used to update the subscriber data in the paging terminal. When ascdat.
Subscribers File “F 1” • Flex: It is 7, 9, or 10 digits. For example: “F 1234567” “F 123456789” “F1234567890” • Golay: It is 6 digits. For example: “G 123456” • Multitone: It is 5 digits. For example” “M 12345” • POCSAG: It is 7 digits. For example” “P 1234567” • QuickCall1: It is 4 letters, and has a leading letter of ‘H’ because it shares the space used by HSC (no longer supported). For example” “H “H CMLP” ?KN?” QuickCall1 code replaces HSC code in the station card.
Appendix B - ASCII File Formats P2ZONE P2REPEAT P2DELAY P3CHAN P3ZONE P3REPEAT P3DELAY P4CHAN P4ZONE P4REPEAT P4DELAY 142 144 146 150 151 153 155 159 160 162 164 2 2 4 1 2 2 4 1 2 2 4 Network/Named transmitters TRANS-N fields: N1NODE N1ID 168 176 8 8 MAILBOX fields: VOICE-M NMSG-M RTIME-M 184 187 189 3 2 3 2-TONE format fields: FREQA-2 FREQB-2 TIMEA-2 TIMEB-2 TIMEC-2 SEMPM-2 192 197 202 206 210 214 5 5 4 4 4 1 (no (no (no (no (no decimal decimal decimal decimal decimal point.
Subscribers File SEMPM-I-SG 258 1 STATUS-R fields: LINKID 264 8 Internal Forward 1 fields: TR1C 273 1 (set to 'I' if a Mode = '1') Internal Forward 2 fields: TR2C 274 1 (set to 'I' if a Mode = '2') Internal Forward 1 fields: D0ID 297 8 (phone number if Mode = '1') Internal Forward 2 fields: D1ID 327 8 (phone number if Mode = '2') PAGING 2-tone fields: VLIMP2 335 3 PAGING 5-tone fields: VLIMP5 FUNCP5 GFUNCP5 338 341 343 3 2 1 The FUNCxyz fields in general require explanation.
Appendix B - ASCII File Formats PAGING Multitone fields: VLIMPM FUNCPM GFUNCPM 382 385 387 3 2 1 INSURE 2-tone fields: VLIMI2 NMSGSI2 RETIMI2 394 397 399 3 2 3 INSURE 5-tone fields: VLIMI5 FUNCI5 GFUNCI5 NMSGSI5 RETIMI5 402 405 407 408 410 3 2 1 2 3 INSURE QuickCall1 fields: VLIMIH NMSGSIH RETIMIH 413 424 426 3 2 3 INSURE Golay fields: VLIMIG DLIMIG FUNCIG GFUNCIG NMSGSIG RETIMIG 429 432 435 437 444 446 3 3 2 1 2 3 INSURE POCSAG fields: DLIMIP FUNCIP GFUNCIP NMSGSIP RETIMIP 452 455 457 458
Subscribers File NMSGSN5 RETIMN5 REMINN5 508 510 513 2 3 1 NOTIFY QuickCall1 fields: VLIMNH NMSGSNH RETIMNH REMINNH 522 525 527 530 3 2 3 1 NOTIFY Golay fields: DLIMNG FUNCNG GFUNCNG VLIMNG NMSGSNG RETIMNG REMINNG 531 534 536 543 546 548 551 3 2 1 3 2 3 1 NOTIFY POCSAG fields: DLIMNP FUNCNP GFUNCNP VLIMNP NMSGSNP RETIMNP REMINNP 552 555 557 558 561 563 566 3 2 1 3 2 3 1 NOTIFY Status G fields: DLIMND VLIMND NMSGSND RETIMND REMINND 567 570 573 575 578 3 3 2 3 1 NOTIFY Multitone fields: FUNCNM
Appendix B - ASCII File Formats FUNCPF GFUNCPF 640 642 2 1 INSURE Flex fields: VLIMIF DLIMIF FUNCIF GFUNCIF NMSGSIF RETIMIF 643 646 649 651 652 654 3 3 2 1 2 3 NOTIFY Flex fields: DLIMNF FUNCNF GFUNCNF VLIMNF NMSGSNF RETIMNF REMINNF 657 660 662 663 666 668 671 3 2 1 3 2 3 1 DTMF format fields: Note FLEXLABEL FLEXROAM SEMPM-F 607 623 631 DTMF uses some of the same space as FLEX in the ASCII record. Only one or the other can be enabled in ascdat.exe.
Messages File — Subscriber n n*8 8 Subscriber 48 384 8 Delimiters 392 2 — Messages File Each data record in the msgs2000.asc file is 72 bytes in length including the last two bytes which are always (carriage return = Hex 0D) and (linefeed = Hex 0A). Message Data Field Name Byte Start Byte Length Message Number 0 2 Message 2 32 Comment 34 36 Delimiters 70 2 Locations File Each data record in the comm2000.
Appendix B - ASCII File Formats Active Accounts File Each data record in the cnta2000.asc file is 85 bytes in length including the last two bytes which are always (carriage return = Hex 0D) and (linefeed = Hex 0A).
Network Information File Number of calls P/I mode 69 5 Seconds of voice P/I mode 74 5 # of characters P/I mode 79 5 Number of calls M/N mode 84 5 Seconds of voice M/N mode 89 5 # of characters M/N mode 94 5 Number of calls Announce 99 5 Seconds of voice Announce 104 5 Number of calls Owner 109 5 Seconds of voice Owner 114 5 Number of calls Outbound 119 5 Seconds of voice Outbound 124 5 # Outbound calls no answer 129 5 # calls internally forwarded 134 5 Total number
Appendix B - ASCII File Formats A special record “0” is in the file. It is the first record in the file, and all its fields are 0, except the time and date fields, which show when the count period ended and started.
Network Information File Field Name Width Data type record 4 decimal integer (pad) 2 (blanks) source ID 8 hexadecimal integer (pad) 2 (blanks) dest ID 8 hexadecimal integer (pad) 2 (blanks) CAP page count 8 decimal integer (pad) 2 (blanks) CAP page bytes 8 decimal integer (pad) 2 (blanks) ID page count 8 decimal integer (pad) 2 (blanks) ID page bytes 8 decimal integer (pad) 2 (blanks) other count 8 decimal integer (pad) 2 (blanks) other bytes 8 decimal i
Appendix B - ASCII File Formats 220 025-9034AA
Appendix C - ZlinkW Command Reference The ZlinkW commands are listed briefly in the following table. If any options or parameters are available for a command, you would enter those options on the same line as the command. If a paging terminal or office computer is running earlier versions of software, some commands will not work, or will work a bit differently. (ZlinkW version 5.
Appendix C - ZlinkW Command Reference Options/ Parameters Command copy (or cp) source_spec [destination_spec] Action The copy command lists the file size, in bytes, and then the file name. It then attempts to copy the file, and prints the results along the right hand side of the line. If the copy succeeds, this will just be the path and file name copied to, otherwise an error message will be displayed. The source spec may include a path, and the filename may include wildcards.
Options/ Parameters Command files get Diagnostic that shows information on open files. filename Get a copy of filename from paging terminal. If you just specify filename it will arrive as filename. file1 file2 To get file1 from paging terminal and name it file2 on the office computer. Full file path names can be used. handles head heap Action Diagnostic that shows information on open files. filename n Show first part of file on screen, n lines (default = 20) -a filename n x Show the whole file.
Appendix C - ZlinkW Command Reference Options/ Parameters Command Action mkdir directory Make a new subdirectory “directory” on the paging (or md) terminal. move (or mv) old_spec new_spec The move command will change the directory a file or files is in. The original directory and the name or names of the files to move is given by old_spec, which may include a path and may have wildcards in the filename in order to specify more than one file.
Options/ Parameters Command post put pword Action Transfer office computer subscriber database changes in the subs2000.chg file to the run time subscriber data file on the paging terminal. The Zbase Comm Update menu item does this command for you. -r Added in version 310J0, this switch allows direct use of “.RET” files. The correct format is: + post -r subs2000.ret filename Put a copy of filename from office computer to paging terminal.
Appendix C - ZlinkW Command Reference Options/ Parameters Command search set search_string filespec options Case-insensitive search for a string through specified file(s). Filespec can contain wildcards; if no filespec is given, searches current log file. -l Stop searching the current file after the first match is found. Each of the remaining files in the list is searched. This switch only affects searching within a file.
Options/ Parameters Command type filename traffic -a -e -i -x -f -r Action Types a text file from the paging terminal to the screen (same as “head -a”). Display paging activity currently happening on the paging terminal. This command is what the Zbase menu item View Traffic does. Press RETURN of ENTER to exit Traffic Mode.
Appendix C - ZlinkW Command Reference 228 025-9034AA
Index Index Numerics 5/6-tone pagers, 115 A active call counts, 70 active call counts, export, 83 active call counts, import, 85 all subscribers table, 75 alpha access counting, 135 alter date, 67 analog and digital encoding, 43 announce mode, 112 announcement mode, 23 announcement mode details, 38 announcement mode flow chart, 34 ASCII tab, 80 autoformat display phone numbers, 41 B basic operation, 18 basic procedures, ZbaseW, 67 basic subscriber data fields, 62 C call accounting, 131 call accounting
Index active call counts, 83 rollover call counts, 83 export canned messages, 82 export groups, 81 export subscribers, 81 F fast DTMF voice or display, 52 features, 14 Flex pagers, 124 flow charts announcement mode, 34 insurance mode, 31 internal forward mode, 34 mailbox, 32 notify mode, 33 paging mode, 30 format, 102 format table, 76 formats 2-tone, 114 5/6-tone, 115 DTMF, 116 Flex, 124 Golay, 119 multitone, 123 POCSAG, 118 QuickCall1, 128 SA206, 127 full rebuild of database, 96 G general specifications
Index N name, subscriber, 65 named transmitters, 105 network page counting, 138 networking TNPP, 44 notes on beep prompts, 35 notes on PageSaver database, 35 notes on voice prompts, 35 notify all formats table, 77 notify mode, 22, 110 notify mode flow chart, 33 notify table, 77 O options PageSaver, 14 P Pagenote mailbox, 25 Pagenote notification, 25 pagers with PageSaver, 24 PageSaver, 21 and talkback paging, 36 client capacity, 26 menus, 35 notes on database, 35 PageSaver option, 14, 56 paging mode, 22,
Index rate code, 66 status, 63 subscriber data tables, 75 subscriber database options, 55 subscriber ID, 62 subscribers, 60 swap pagers, 93 T talkback mode, 112 talkback paging and PageSaver, 36 telco systems, 43 templates, creating them for subscribers, 129 time stamping, 23 TNPP networking, 44 traffic/stats tab, 88 transmitters, 102 local, 103 named, 105 transmitters table, 76 trunk time control, 37 two tone pagers, 114 U update paging terminal, 84 V view counts, 133 view current traffic, 88 view tab,
