Specifications

179
Managing System Resources
sure to have Zetron update your paging terminal so the new trunks will show up in the
proper group in your statistics.
Page Delays (Time Spent Waiting to Page)
Symptoms of a long time waiting to page are just that - it takes a long time for a page to go
out over the air, after a caller leaves a page in the system.
Excessive times to page usually happen only on very busy systems. On typical moderate-
use systems, a half-minute or a minute delay during busy times of the day would be
considered acceptable and normal (for non-critical pages; see the section Priority on page
64 for more information about immediate pages). Check this statistic frequently to get a
good “feel” for your typical page delay times and to see if the delays are increasing.
Even in the middle of the night, some page delay times will show. This is because this
delay is measured from when the caller hangs up (leaves the page in the system) to when
the page FINISHES going out over the air. Thus, it is always at least a few seconds for the
time to key up and send the page out.
Following are some factors that might increase your delay time:
• ever-increasing amounts of voice paging on a channel
• sharing a radio channel with another private carrier
• repeating pages
• steering pages to different zones, especially when each page is sent to two or more
zones
• too much traffic for a single radio channel
Solutions include: converting your subscriber base away from voice paging towards
numeric or alphanumeric paging (through incentive programs or otherwise); getting
additional radio channels (and Station cards); reducing or eliminating repeats of pages;
and reducing zone paging or eliminating it by changing from zone paging to simulcast
paging.
There are several ways you may be able to help this situation, if you cannot use one of the
solutions above. One is to put all of your pagers, those that do not need to go out
immediately or soon, at Priority 1. This lets the Station card batch them a bit more
efficiently. Another possibility is, if you are using our Group paging methods (Terminal
Group Access), to use your pagers’ built-in methods of group calling (Pager Group Call) if
available - refer to the section Group Paging on page 139. Another is Load Management:
if you have no other solution, we can limit the number of calls that can be stacked up to go
out over the air (by telling callers the system is busy and cannot accept their call right
now) - let us help you set this up on the paging terminal if you need it.
Our system software is designed to put out pages over the air as efficiently as possible.
There is not much we can do if pages are coming in faster than they can go out.