Specifications
193
Troubleshooting
♦ Accessing ZlinkW from within ZbaseW:
1. Start the ZbaseW program.
2. Select the Comm tab and click on the ZlinkW button.
3. Wait while ZbaseW starts ZlinkW and contacts the paging terminal.
4. Enter manual ZlinkW commands at the command line prompt to accomplish your
task.
5. When finished with the ZlinkW, wait until the paging terminal is idle and click on
the Disconnect button in the ZlinkW menu bar.
Troubleshooting
Items covered in the previous sections will prevent most problems. Here are a few more
suggestions.
Garbage on Screen
Unusual and special characters on the screen is a common problem. If ZlinkW seems to
hook up, but you get noting but arrows, brackets, numbers, and other junk on your screen
when it connects, then the
ansi.sys driver is not properly installed on your machine.
This happens when the installation process was not followed or is not effective on your
computer.
Basically, the
config.sys file on your boot disk needs to have the line
DEVICE=ANSI.SYS in it, and the ansi.sys driver needs to be present on the boot disk.
Fix by installing ZbaseW correctly, or call Zetron.
Check Terminal Modem
You can verify that the modem in the terminal is at least answering. With an ordinary
telephone (on its own telephone line), call the telephone number that is hooked to the
terminal. You should hear it ring 1, 2, or 3 times. Then the modem in the terminal will
answer. You should then hear its modem tone, both in your ear piece and from the modem
speaker. If you speak loudly, you can hear your (distorted) voice over the modem speaker.
Check PC Modem
On the other side, you can verify that the modem in the PC is actually dialing the terminal.
Temporarily unplug the line from the terminal modem and plug it right into an ordinary
telephone. Call the terminal telephone # using ZlinkW. You should hear the telephone
ring. If you pick up the telephone, you should just hear silence. After testing this, be sure
to plug the telephone line back into the correct jack on the terminal modem!