User's Manual

74
5 FAQ
1 The access controller fails to start after power-on.
Check whether the 12V power supply is correctly connected, and whether the power
button is pressed.
2 Faces cannot be recognized after the access controller powers on.
Make sure that Face is selected in the unlock mode. See “3.8.2 Unlock”.
Make sure that Face is selected as unlock mode in Access > Unlock Mode > Group
Combination. See “3.8.2.3 Group Combination”.
3 There is no output signal when the access controller and the external controller are
connected to the Wiegand port.
Check whether the GND cable of access controller and the external controller are
connected.
4 Configurations cannot be made after the administrator and password are forgotten.
Delete administrators through the platform, or contact technical support to unlock the
access controller remotely.
5 User information, and face images cannot be imported into the access controller.
Check whether names of XML files and titles of tables were modified because the system
will identify the files through their titles.
6 When a user’s face is recognized, but other users’ information is displayed.
Make sure that when importing human faces, there are no other people around. Delete the
original face, and import it again.