User Guide

131
14.4. Common Troubleshooting
14.4.1. Common Trouble
Trouble
Type
Fault phenomenon
Cause
Solution
Problems
in printing
Poor print quality
See 14.4.2 Image Defects.
See 14.4.2 Image Defects.
Problems
in copying
Failed to copy
The scanner is damaged.
Please contact Pantum
Customer Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty or
damaged.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
Problems
with the
Printer
The printer does not
work
• Power cord of the device is not
properly connected.
• The cable between the
computer and the printer is not
connected properly.
• Error in specifying the print port.
• The printer is offline and User
Guide of Printer is checked.
• The printer has not recovered
from an internal error, such as a
paper jam, paper empty, etc.
• Driver program of printer is not
installed correctly.
• The LCD screen prompts error
messages.
• Ensure proper connection of
the power cord.
• Please disconnect the printer
cable and then connect it again.
• Please check printer settings
of the Windows to make sure
the printing job could be sent to
the correct port. If the computer
is equipped with several ports,
please be sure to connect the
printer to the correct port.
• Please make sure the printer
is online without any
abnormality.
• Please remove errors to make
the printer return to normal.
• Please uninstall and then
reinstall the printer driver.
Online printing does
not work
• The cable between the
computer and the printer is not
connected properly.
• Driver program of printer is not
installed correctly.
• Printer internal failure.
• Please disconnect the printer
cable and then connect it again.
• Please uninstall and then
reinstall the printer driver.
Problems
in
scanning
Scanning error
• Data cable of the device is not
properly connected.
• The scan driver is installed
incorrectly.
• The LCD screen prompts error
messages.
• Ensure proper connection of
the data cable.
• Reinstall the scan driver.