User Guide

136
14.5. Fax faults
Trouble
Type
Fault phenomenon
Solution
Telephone
line or
connection
fault
The dialing tone cannot be heard.
• If you cannot hear the dialing tone after picking up
the receiver, please check the connection of all
telephone lines between the fax and the wall-mounted
socket.
• Use the telephone connecting another line to test
the wall-mounted socket; if there is no dialing tone,
please check the communication line.
The printer cannot response in a
fax call automatically.
• Make sure it is not the "Telephone Mode" as the
receiving mode. (Please see Chapter 10.3.2 to set the
receiving mode as "Fax Mode".)
Fax
receiving
fault
The fax cannot be received
• Make sure the fax is set with the correct receiving
mode. (Please see Chapter 10.3.2 to select the
receiving mode.)
• If the telephone line is interfered, please try to set it
as VoIP in compatibility (For compatibility setting,
please see Chapter 10.3.3) .
The fax received is somewhat
blank or of poor quality
• The fax sending faxes may have a fault.
• The telephone line may have a fault due to noise.
• Check the printer through copy.
• The toner cartridge comes to the end of its expected
service life. Please replace it. (Please see Chapter
13.2.2 "Replace the Toner Cartridge".)
The fax is well received but
cannot be printed
• Check if the toner in cartridge has run low. Replace
with a new toner cartridge and then print.
• Find out the option of " Low in Toner, Continue to
Print" among receiving setting options and then set it
as On.
An external call is being handled.
• If the Telephone mode adopted, please press
Startup and then pick up the receiver immediately.
• If answering the call with the extension telephone,
please input the 3-digit fax receiving code (*90 by
default). When the fax begins to response, please
hang up.
Fax
sending
fault
The dialing fails to be done
• Please check the connection of power cable.
• Please check the connection of telephone line.
• Change the (audio/pulse) settings. Please set in the
fax sending menu with the dialing way supported for
telephone line.
The printer is poor in transmitting
• Make one copy of original to check if the fax scanner