User Guide Pantum P3500 Series PCL Monochrome Single Function Laser Printer It is recommended to carefully read this Guide before using the printer
Preface Welcome to the Pantum series products! We heartily appreciate your using of Pantum series products! To protect your vital interests, please carefully read the following statements. Legal Notice Trademark Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co.,Ltd. Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by Microsoft Corporation in the United States or other countries/regions.
Safety Precautions Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. The printer has a Class III b laser diode, which has no laser radiation leakage among laser components. The laser components shall complies with the requirements of: U.S.
Precautions Precautions before Using the Printer: 1. 2. 3. Read and understand all instructions; Familiarize yourself with the basic principles associated with operating electrical appliances; Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment; 4. If the operating instructions conflict with the safety information, please refer back to the safety information, as you may have misunderstood the operating instructions.
23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales Service Centre to purchase parts they need. If the product sold is inconsistent with the package list, please go to the specified Aftersales Service Centre to solve the problem; 24. Install this product in a place with the temperature between 10°C and 32.5°C and the relative humidity between 20% and 80%; 25.
Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please contact your distributor / supplier for further information. This product is suitable for indoor use only.
Table of Contents 1. Before Using the Printer .................................................................................................................1-2 1.1. Packing List .............................................................................................................................1-2 1.2. Product View ............................................................................................................................1-3 1.3. Laser Toner Cartridge .............................
. Routine Maintenance......................................................................................................................8-2 8.1. Cleaning the Printer .................................................................................................................8-2 8.2. Maintenance of Laser Toner Cartridge ....................................................................................8-3 8.2.1. About Laser Toner Cartridge ............................................................
Before Using the Printer 1 Chapter 1. Before Using the Printer .................................................................................................................1-2 1.1. Packing List .............................................................................................................................1-2 1.2. Product View ............................................................................................................................1-3 1.3. Laser Toner Cartridge .........
1. Before Using the Printer 1.1. Packing List When you open the package, make sure that the following parts are included in the carton: Parts Name Quantity Printer 1 Laser Toner Cartridge 1 USB Interface Cable 1 Power Cord 1 CD-ROM 1 Quick Setup Guide 1 Pantum Warranty 1 Note: • The Pantum Warranty may not be attached in some regions.
1.2.
Rear view 1 USB Interface For directly connecting with the computer 2 Network Interface For connecting the printer to the network 3 Power Interface For connecting the power cord 4 Rear Cover To be opened for checking the jammed paper 5 Duplex Printing Unit For releasing jammed paper at the rear during duplex printing Note: • The illustration may vary with different models and features, please prevail in kind.
1.3. Laser Toner Cartridge Service Life of the Laser Toner Cartridge Type Average Print Volume Laser Toner Cartridge with Standard Capacity About 3,000 pages (The volume is based on ISO/IEC 19752 standard) Laser Toner Cartridge with High Capacity About 6,000 pages (The volume is based on ISO/IEC 19752 standard) Laser Toner Cartridge with Ultra-high Capacity About 10,000 pages (The volume is based on ISO/IEC 19752 standard) Note: • The model is subject to volume increase without prior notice.
1.4. Control Panel 1. Layout and Functions of Control Panel The layout of the printer control panel is shown below: No. Name Functions 1 LCD Display The display provides information about the printer and can be used for setting up the Product Settings. 2 UP Press this button to browse through each menu and its options. For menu items need to input, change the numeric value by cycle accumulating. 3 Menu Open the main menu of the control panel to conduct the menu setting.
2. Status Indicator The multi-colored LED indicator will display red, orange and green with the specific meanings as follows: Red indicates the emergence of a serious error, such as the laser toner cartridge is not installed, the laser toner cartridge does not match the printer, or the paper tray is out of paper; and in such a case, it will keep the red light on. For specific error, see Chapter 9 Troubleshooting.
Paper and Print Media 2 Chapter 2. Paper and Print Media ....................................................................................................................2-2 2.1. Paper Specification ..................................................................................................................2-2 2.2. Loading Paper .........................................................................................................................2-4 2.2.1. Loading into Standard Input Tray .....
2. Paper and Print Media 2.1. Paper Specification Standard Input Tray P3500 Series Media type Plain, thin paper Media size Auto*, A4, A5 Short Edge, A5 Long Edge, A6, JIS B5, IS0 B5, B6, Letter, Legal, Executive, Folio, Oficio, Statement, 16K, Big 16K, 32K, Big 32K.
Note: • It is recommended to use the standard paper and recycled paper for the printer. • It is not recommended to use special paper extensively, which may affect the service life of the printer. • The print media that does not meet the guidelines listed in this User Guide may result in poor print quality, increased paper jam and excessive wear of the printer. • Properties such as weight, composition, texture and humidity are important factors affecting the printer performance and output quality.
Please observe the following standards: Types of Print Media Correct Practices Incorrect Practices Label Use labels with no exposed lining paper only. Labels shall be put flat when using. Use labels of full sheet only. There is no guarantee that all the labels in the market can meet corresponding requirements. Use wrinkled, blistering or damaged labels. Envelope Envelopes should be loaded evenly. Use wrinkled, nicked, stuck or damaged envelopes.
3. Unfold the stacked paper before loading to avoid paper jam or paper feed error, and then load the paper into the tray with the print-side down; the standard input tray can be loaded with 250 pages (80 g/m²) at maximum. Note: • The printer tray is designed with the "paper type dial" for commonly used paper size, which can be adjusted as required. When the paper type used for printing is different from that the dial sets, the LCD display of the printer will show "PaprSize Mismat.
2.2.2. Loading into Multipurpose Input Tray 1. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove the printed document after the printing is completed. 2. Open the Multipurpose Input Tray 3. Slide the paper guides of the multipurpose input tray to match both sides of the paper. Do not exert too much force, otherwise it will cause paper jam or paper skew. 4.
2.2.3. Loading into Optional Tray The optional trays can be overlaid for this printer, with each tray loaded with 550 pages (80 g/m²) at maximum. If you need the optional trays, please contact the local distributor from whom you bought the printer. Note: • For installation of the optional tray, please refer to Chapter 7. 1. Completely draw out the optional input tray from the printer. 2.
Note: • The printer tray is designed with the "paper type dial" for commonly used paper size, which can be adjusted as required. When the paper type used for printing is different from that the dial sets, the LCD display of the printer will show "Optl tray I, PaprSize Mismat." indicating an error, then it is necessary to reset the dial to eliminate the error. • For those paper types that are not shown on the dial, please set up the paper size through the control panel. 4.
Installation and Uninstallation of the Driver Software 3 Chapter 3. Installation and Uninstallation of the Driver Software .....................................................................3-2 3.1. Windows-based Driver.............................................................................................................3-2 3.1.1. Introduction ........................................................................................................................3-2 3.1.2. Installation Steps......
3. Installation and Uninstallation of the Driver Software 3.1. Windows-based Driver 3.1.1. Introduction Driver software helps users to run the installer and uninstaller through the installation and uninstallation wizards, which provides the following modules and main functions: • Autorun completes the automatic running of the installation CD. • Installation: Provides users with the installation wizard of the printer driver.
2) Installation Interface After the running of Autorun completes, the following installation interface appears: Note: • The information shown on the interface may vary with different printer models. Description of Options: • Installation Language: it is the language corresponding to the operating system by default, and users can select different languages according to their different needs.
Click "Back" to return to the original interface. 3) Installation Process Interface Select Install to enter the Driver Installation Process interface.
If Windows cannot verify the publisher of this driver software during the driver installation process, you will be prompted whether to still proceed with the installation. Then, you need to click Continue Anyway or Install this Driver Software Anyway, otherwise it will cause an unsuccessful installation (Different operating systems may pop up slightly different warning display interface).
2) Installation Configuration After the running interface, it will enter the Installation Configuration interface. Users can select the corresponding series name, language and installation method according to the printer model to be installed. Installation Instruction: USB Printer: applicable to the local installation of all models. Printers connected to the network: applicable to NET Model Network Installation; or reinstallation when the WiFi Model has connected to the Internet.
Printers connected to a new network: only applicable to the configuration of WiFi for models with WiFi function. 1. Wired NET Model Installation 1) The following interface will display, if users install the Wired NET Model: Users select the corresponding wired NET Model through "Select Printer", and the corresponding installation options are available through Installation mode.
3) Printer List After searching for printers, the program will automatically enter the "Select Printer" interface. Users can select the found printer or add printer by manually adding IP or Host Name.
2. WiFi Model Installation 1) If users install the WiFi Model, the following interface will display: Users select the corresponding WiFi Model through "Select Printer", and the corresponding installation options are available through Installation mode. Generally, users select the third installation method at the first-time installation.
Note: • At the first installation, user can also install WiFi Model through WiFi Configuration interface and connect the printer to WiFi. Please refer to Chapter 4 for the specific setting steps of the WiFi configuration tools. During the driver installation, if "Windows cannot verify the publisher of this driver software" pops up to ask users whether to continue installation or not, users should click on "Install this driver software anyway".
3.1.3. Driver Uninstallation 1) Select Uninstallation Mode. Click Start > All Programs to find the "Pantum" folder, and then click the name of the product to be uninstalled to enter the uninstallation interface. Or click Start > Control Panel, and then click Uninstall Programs to find the product to be uninstalled, with the uninstallation interface shown as follows.
3) Uninstallation privilege verification prompt. Uninstallation requires administrator privileges. If a non-administrator runs the uninstaller, a message box with the words "Insufficient privileges. Please uninstall Pantum P3500 printer with administrator privileges." will pop up, and the main interface of the uninstaller will not be displayed. Click OK in the message box, the message box interface will disappear.
3.2. Installation of the Driver Software based on Mac System Introduction Mac driver installer is made by using the PackageMaker software that comes with the Mac System. The installation style is basically consistent with the installation of the ordinary software under Mac. The installation is divided into the following steps: introduction, license, destination volume, installation type, installation, and summary. Installation Steps: 1.
3. Click Continue, it will pop up the "To continue installing the software, you must agree to the terms of the software license agreement." dialog box. Click Agree to accept the License Agreement and continue the installation. 4. Installation Type Display the installation-related information, as shown below. Click Install, the following prompt box will pop up. Logging in as an administrator and getting permission, you can continue with the installation.
5. Installation The installation progress is shown below: 6.
Network Configuration (For printer models that support wired/wireless network features) 4 Chapter 4. Network Configuration (For printer models that support wired/wireless network features) ............4-2 4.1. Wired Network Configuration (For printer models that support wired network features) .........4-2 4.2. Wireless Network Configuration (For printer models that support wireless network features) ....4-2 4.2.1. WiFi Protected Setup .....................................................................
4. Network Configuration (For printer models that support wired/wireless network features) 4.1. Wired Network Configuration (For printer models that support wired network features) Printers that support wired network printing can be connected to the LAN or WAN, thereby the printer will work through a wired network connection.
Note: • The access point (or the wireless router) must support WiFi Protected Setup™ (WPS). 4.2.2. Setting up through WiFi Configuration Tool WiFi configuration tool is a computer software that helps users to set the printer SSID, encryption method and password. Use USB cable to connect the printer with the computer, then launch the Pantum wireless network configuration tool on your computer and conduct wireless network configuration on the printer.
Note: • After launching the configuration tool, the Network List interface appears with the information found by the program, e.g., the name of the wireless network, which is sorted by SSID. Users can select an item in the list, and then doubleclick or click Next to enter the Information Input interface. • "Enter SSID Manually": click to switch to the Enter SSID Manually interface, i.e., Step 3. • "Refresh": Searching for wireless network information again. • "Next": Enter the Information Input interface.
Note: • If the printer with current configuration has ongoing printing work, the following error prompting window will pop up. 4) Information Input Configuration Entering the Information Input interface, users can set relative information of the wireless network. Note: • Safe Mode is currently available in three types: None, WEP, and WPA/WPA2. When it is None, the password entry field will be hidden, which means no password is needed while connecting the SSID provided.
If the printer with current configuration has ongoing printing work, the following error prompting window will pop up. 5) Configuration Completed After completing the above steps, the Wireless Network Configuration Result interface pops up. The configuration result will be displayed.
The following message will appear if the printer is not connected to the computer: Please use the USB cable provided to connect your printer with the computer. Click "Next" and the program will automatically search for the printers connected to the PC currently. If searching for the printer models supported by this PC is failed, it will remain at the current interface; if it finds any supported models, a message of "Trying to establish a wireless connection with the printer" will pop up.
The following message will appear if the printer fails to apply the configuration by using the wireless network provided: The printer cannot connect to any wireless networks with the wireless credentials provided. To reenter the credentials, please click Previous.
4.2.2.2. Mac System Configuration The following operating systems are supported: Mac OS 10.6, 10.7, 10.8, 10.9, and 10.10. 1) Detect Wireless Network Card WiFi configuration tool can search the wireless network automatically by using a wireless card in the computer. If the computer does not have a wireless card, the option of "Enter SSID Manually" will be automatically ticked on the "Wireless Network List" page. Please skip to Step 3 in this case.
Note: • After launching the configuration tool, the Network List interface appears with the information found by the program, e.g., the name of the wireless network, which is sorted by SSID. Users can select an item in the list, and then doubleclick or click Next to enter the Information Input interface. • Enter SSID Manually: click to switch to the Enter SSID Manually interface, i.e., Step 3. • Refresh: Searching for wireless network information again. • Next: Enter the Information Input interface.
SSID: enter the service set identifier of the network for the printer to be connected, with the maximum length of 32 characters. Print Wireless Network Information Page: allow you to print the list of wireless networks detected by the printer. Next: enter the Information Input interface. Note: • If the printer with current configuration has ongoing printing work, the following error prompting window will pop up.
Note: • Safe Mode is currently available in three types: None, WEP, and WPA/WPA2. When it is None, the password entry field will be hidden, which means no password is needed while connecting the SSID provided. The range for WEP entry is 1-26 characters, and that of WPA/WPA2 is 8-64 characters. • Show Password is unchecked by default; when it is checked, the password entered will be displayed as it is instead of asterisks.
The following message will appear if the printer is not connected to the computer: Please use the USB cable provided to connect your printer with the computer. Click "Next" and the program will automatically search for the printers connected to the PC currently. If searching for the printer models supported by this PC is failed, it will remain at the current interface; if it finds any supported models, a message of "Trying to establish a wireless connection with the printer" will pop up.
The following message will appear if the printer fails to apply the configuration by using the wireless network provided: The printer cannot connect to any wireless networks with the wireless credentials provided. To reenter the credentials, please click Previous.
If the printer can apply the configuration with the wireless network provided, and the PC supports the wireless network, the following message will appear: The printer can successfully connect to a wireless network with the wireless credentials provided. 4.2.3. Setting up through Web Server You can use the embedded Web server of the printer to conduct the wireless network configuration. 1. Print the network information page, and view the IP address of the printer. 2.
3. Click "Wireless Network" to enter the Wireless Network Configuration interface. 4.2.4. Turn on/off Wireless Device If you want to disconnect the printer with the wireless network, you can turn off the wireless feature of the printer via the Menu button on the control panel. 1) Press "Menu" to enter the Menu Settings interface. 2) Press direction key "▲" or "▼" to select the "4.Network Set" option and press "OK". 3) Press direction key "▲" or "▼" to select the "2.Wireless Conf" option and press "OK".
4.3. Set Network Printer User can control the network settings through the embedded Web Server of the printer or the Printer Control Panel. 4.3.1. Web Server Settings 4.3.1.1. View Web Server or Change Network Settings You can use the embedded Web server to view or change IP settings. 1. Print the network information page, and view the IP address of the printer. Note: • For printing product network information page, please refer to Chapter 1.
2. There are Network Settings and Printer Settings in the "Settings" column. For Network Settings, users can complete the settings of the Networking Protocol, wireless network, WiFi hotspot, etc.; for Printer Setting, can complete the settings of Printing Preferences, e-mail and other relative configuration information. 4.3.1.2. Set or Change Web Page Login Password Users can realize the management and control of the printer through User Management Settings. Steps: 1.
Note: • The default username of the printer is "admin", and the initial password is "000000". 2. Click the "User Management" tab to perform the corresponding operations. 3. Enter the new password in the Password box and Confirm Password box. 4. In the bottom of the window, click Changes to save the settings. 4.3.1.3. IP Address The printer's IP address can be automatically set through the DHCP function and can also be set manually.
Manual Setting Enter the IP address in the Web browser's address bar to open the embedded Web server. 1. Click Settings in the navigation bar to open the Settings page; 2. Select Network Settings - IPV4 Settings; 3. Set IP Address Assignment Mode (Manual), IP Address and Subnet Mask. Other items are optional; 4. Click Apply to save the settings. Note: • You can use the embedded Web server to change the IP Address Assignment Mode into Automatic or Manual.
4) Press direction key "▲" or "▼" to select the "2.Wireless Conf" and press "OK"; Press direction key "▲" or "▼" to select "1.Wireless NetW" or "2.WPS PIN mode". 4.3.2.2. Network Information Users can check the network status through Network Information. 1) Press "Menu" to enter the Menu Settings interface. 2) Press direction key "▲" or "▼" to select the "5.Network Info" option and press "OK". 3) Press direction key "▲" or "▼" to select "1.Wired Info", "2.Wireless Info", or "3.WiFi Dir Info".
4) Select the "1.Wired Info" option and press "OK"; Press direction key "▲" or "▼" to select "1.IP Address", "2.Subnet mask", or "3.Gateway". 5) Select the "2.Wireless Info" option and press "OK"; Press direction key "▲" or "▼" to select "1 .Connect state", "2.IP Address", "3.Subnet mask", "4.Gateway", "5.Channel", or "6.SSID". 6) Select the "3.WiFi Dir Info" option and press "OK"; Press direction key "▲" or "▼" to select "1.Status", "2.Device name", "3.IP Address", "4.Password", "5.Channel", or "6.
Mobile Print 5 Chapter 5. Mobile Print.....................................................................................................................................5-2 5.1. WiFi Hotspot Connection Method ............................................................................................5-2 5.2. WiFi Printing Operations ..........................................................................................................5-2 5.2.1. For Android Devices....................................
5. Mobile Print 5.1. WiFi Hotspot Connection Method 1. Turn on the power of the printer; if the indicator keeps on, the WiFi feature of the printer is enabled; if not, please refer to Chapter 4 Operation Steps to enable the WiFi feature. 2. Enable the wireless feature on the mobile device, and connect it with the WiFi hotspot of Pantum printer (the hotspot may display as Pantum-AP-XXXXXX).
3. Select photos you need to print, the following interface pops up: 4. Click the " " icon on the bottom left corner, the following interface pops up: 5.
6. Click "Select Printer" to select the corresponding printer. 7. Select the number of copies. 8. Click "Print" to start printing.
System Settings 6 Chapter 6. System Settings..............................................................................................................................6-2 6.1. Language Setting.....................................................................................................................6-2 6.2. Sleep Time Setting...................................................................................................................6-2 6.3. Toner Save Setting ...........................
6. System Settings This Chapter mainly introduces some general settings. 6.1. Language Setting "Language Setting" is used to select the language to be displayed on the control panel. The default language is Chinese. 1) Press "Menu" to enter the Menu Settings interface. 2) Press "OK" to select the "1.System Setting" option. 3) Press "OK" to select the "1.Language Set" option, as shown below: 6.2. Sleep Time Setting Set the Sleep Time Mode can lower the power consumption.
4) Press direction key "▲" or "▼" to select "1min", "5min", "15min", "30min", "60min", or "8hrs". Note: • Pressing any button or sending any print job will wake it up when the printer is in Sleep mode. 6.3. Toner Save Setting Users can select Toner Save Setting to lower the cost of printing. When the Toner Save mode is "On", the output color of the print will be lighter. The Default Setting is "Off". 1) Press "Menu" to enter the Menu Settings interface. 2) Press "OK" to select the "1.
4) Press direction key "▲" or "▼" to select the "1.Turn Off" option and press "OK". When symbol "*" appears after "1.Close", it indicates that the toner save setting is off; or press direction key "▲" or "▼" to select the "2.Open" option and press "OK". When symbol "*" appears after selecting the "2.Open" option, it indicates that the toner save setting is on.
6.4. Restore Factory Settings "Restore Factory Settings" is used to restore the default settings of the printer. 1) Press "Menu" to enter the Menu Settings interface. 2) Press "OK" to select the "1.System Setting" option. 3) Press direction key "▲" or "▼" to select the "4.Restore Set" option and press "OK".
Print 7 Chapter 7. Print ................................................................................................................................................7-2 7.1. Print Function...........................................................................................................................7-2 7.2. Tray Setup ...............................................................................................................................7-3 7.2.1. Tray Dial Settings .................
7. Print 7.1. Print Function The following print functions can be achieved through the settings of various properties in the Printing Preferences. Functions Diagram Automatic Duplex Print Collate Print Reverse Print N-in-1 Poster Print (For Windows system only) Zoom Print Custom Size Note: • You can select the 2 x 2 Poster Print in N-in-1 to enable the poster printing function. • You can open the Printing Preferences and click Help to view the specific function explanation.
7.2. Tray Setup 7.2.1. Tray Dial Settings Both the standard input tray and the optional tray have paper type dials, and we will take the standard tray as an example to illustrate the settings below. Note: • Users can set the paper type dial according to their specific needs so that the paper is fed from the specific tray. Users can also choose not to set and adjust to the position of "*", providing no limitation on the tray and the paper type.
7.2.2. Tray Settings through Control Panel Note: • Users can perform the paper size settings on the control panel for the standard tray, the multipurpose tray and the optional tray. Here we take the standard input tray as an example. 1) Press "Menu" to enter the Menu Settings interface. 2) Press direction key "▲" or "▼" to select the "2.Tray Setup" option and press "OK". 2.Tray Setup 3) Press direction key "▲" or "▼" to select the "2.Standard Tray" option and press "OK".
7.3. Open Help Document You can open the "Printing Preferences" and click the "Help" button (for Windows system only). The Help document contains the User Guide where you can find the information on print settings. 7.4. Printing Mode This printer can perform the printing operation with the standard input tray, the multipurpose input tray and the optional tray. If there is any print media in the multipurpose input tray, the printer will firstly print with them.
7.4.1. Printing with Standard Input Tray Ensure that certain amount of media is loaded into the standard input tray before printing. Note: • For precautions on loading paper, see Chapter 2. 7.4.2. Printing with Multipurpose Input Tray When loading paper into the multipurpose input tray, the printer will automatically print with the paper in the multipurpose input tray. Note: • The multipurpose input tray can be used for printing special paper, such as envelops, transparencies, etc.
7.4.3. Printing with Optional Tray 7.4.3.1. Installation of Optional Tray 1. Please ensure the correct placement of the printer and the optional trays, as shown below. 2. Plug the power cord into the printer to turn on the power. Note: • Please cut off the power supply of the printer when install or remove the optional tray. • After the installation of the optional tray, please do not lift the printer up during the printing process, or else, the communication with the optional tray will fail.
4. When there is no paper in the multipurpose input tray and the standard input tray, or the paper source is set as "Optional Tray I/II" by users, the printer will get paper from the optional tray to finish the print job. Note: • The optional tray can be loaded with 550 pages of plain paper (80 g/m²) at maximum. • Please make sure the proper installation of the optional tray with the printer.
7.4.3.2. Removing the Optional Tray 1. Press and hold the power button of the printer to turn off the power. 2. Lift the printer up with two hands to remove the optional tray. Note: • Make sure the power of the printer is turned off when removing the optional tray. 7.5. Automatic Duplex Print 1. The printer driver supports automatic duplex print with plain paper. Paper size supported by the automatic duplex print: A4/LETTER, LEGAL, OFICIO, and FOLIO. Note: • If the paper is thin, it may wrinkle.
When you put paper in the multipurpose input tray, the printer will give priority to use the print paper in the multipurpose input tray. Note: • The multipurpose input tray can achieve automatic duplex print, but it can be loaded with 60 pages at maximum, and the recommended types of print paper should be used. • The multipurpose input tray supports multipurpose duplex printing with plain paper. 3) Automatic duplex print with the optional tray.
3. Select Pantum printer with the appropriate model. 4. Click Preferences or Properties button for the configuration of printing. 5. Select Basic tab in the Duplex Printing area, and select Long Edge or Short Edge as the binding method.
6. Click OK to complete the print settings, so as to achieve the automatic duplex print. Note: • It is recommended to raise the paper platform to prevent the printed paper from sliding out of the output tray. If you choose not to raise the paper platform of the output tray, we recommend that you immediately remove the printed paper output from the printer. • During the printing process, the printer will automatically adjust the direction of the text of the page.
Routine Maintenance 8 Chapter 8. Routine Maintenance......................................................................................................................8-2 8.1. Cleaning the Printer .................................................................................................................8-2 8.2. Maintenance of Laser Toner Cartridge ....................................................................................8-3 8.2.1. About Laser Toner Cartridge ...........................
8. Routine Maintenance 8.1. Cleaning the Printer Note: • Please use mild detergents. • Some parts of the printer are still hot within a short time after using. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area as shown in the following figure. 1. Use a soft cloth to wipe the outside of the printer clean. 2. Open the front cover to take out the laser toner cartridge.
8.2. Maintenance of Laser Toner Cartridge 8.2.1. About Laser Toner Cartridge 1. Use and Maintenance of Laser Toner Cartridge For better print quality, please use the original Pantum laser toner cartridge. When using the laser toner cartridge, please pay attention to the following: • Unless you want to use it immediately, otherwise, do not remove the laser toner cartridge from the package. • Do not refill the laser toner cartridge without authorization.
8.2.2. Replace Laser Toner Cartridge Note: Before replacing the laser toner cartridge, please pay attention to the following: • The laser toner cartridge surface may have toner. Please remove it carefully to avoid spilling. • Put the removed laser toner cartridge on a piece of paper to avoid the toner from accidentally spilling.
4. Remove the protective cover, and put the laser toner cartridge into the printer along the guides, and close the cover tightly. Note: • Check whether there is any seal before installing the toner cartridge into the printer; if there is any, please tear off the seal and then install the cartridge. 5. Restart the printer to print a test page.
Troubleshooting 9 Chapter 9. Troubleshooting ..............................................................................................................................9-2 9.1. Clearing Jammed Paper .........................................................................................................9-2 9.1.1. Paper Jam in the Tray ........................................................................................................9-2 9.1.2. Paper Jam in the Manual Input Tray ...................
9. Troubleshooting Please read this section carefully. It can help you solve common malfunctions in the printing process. If the problems appeared cannot be solved, please timely contact Pantum Aftersales Service Center. Prior to handling common malfunctions, firstly check the following situations: • Whether the power cord is connected correctly and the printer is powered on. • Whether all the protective parts are removed. • Whether the laser toner cartridge is correctly installed.
2. Gently draw the jammed paper straight out. 3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing. 9.1.2. Paper Jam in the Manual Input Tray 1. Gently draw the jammed paper out. 2. After removing the jammed paper, reload the tray, then the printer will automatically resume printing.
9.1.3. Paper Jam in the Optional Tray If the paper is jammed in the optional tray, please operate according to the following steps based on the prompts on the LCD display of the control panel to remove the jammed paper. 1. Draw out the drawer of the optional tray. 2. Gently draw the jammed paper straight out. 3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing.
If no paper can be seen in this area, please stop and go to the next step: 1. Open the Standard Input Tray. 2. Remove the jammed paper from the standard input tray. 3. Put the tray back into the printer after removing the jammed paper. 9.1.4. Internal Paper Jam Note: • Do not touch the shaded area as follows to avoid burns when removing the internal jammed paper and the jammed paper in the fuser unit.
1. Open the front cover. 2. Straightly draw out the laser toner cartridge. (To avoid the exposure of the cartridge affecting the print quality, wrap the laser toner cartridge with a black plastic bag or cover it with paper). 3. Gently draw the jammed paper straight out. 4. After removing the jammed paper, reload the laser toner cartridge and close the front cover, then the printer will automatically resume printing. 9.1.5. Paper Jam in the Fuser Unit 1. Open the rear cover. 2.
3. Gently draw the jammed paper out. 4. Remove the jammed paper and close the fuser decompression unit and the rear cover, then the printer will automatically resume printing. 9.1.6. Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit. 3. If the paper does not come out together with the duplex unit, open the tray and remove the jammed paper directly from the bottom. 4.
9.2. Software Failure Trouble Solution Pantum 3500 Series Printer Driver cannot be found in the printer and fax folders. Reinstall the printer driver. Ensure that the USB interface cable and the power cord are both properly connected. The printer is in Ready mode but does not perform any print job. If the failure still exists after restarting the printer, please reinstall the printer driver. Ensure that the USB interface cable is properly connected. Failed to install the driver.
Trouble Cause Solution Paper Jam There is too much paper in the tray. The print media is beyond the usage specification range. There is foreign matter in the feed channel. The feed roller is dirty. Internal parts failure. Remove excess paper from the tray. If you print on special print media, please use the multipurpose input tray. Make sure to use the paper that meets specifications. If you print on special print media, please use the multipurpose input tray. Clean the feed channel.
9.3.2. Image Defects Trouble The printout is whitish or light Toner spots White spots Toner comes off Cause Solution • Toner is low. • The print media does not meet usage specifications, such as the media is damp or too rough. • The resolution in the print program is set too low, the Density setting is too low, or the toner save mode is ticked. • The laser toner cartridge is damaged. • Please properly use the print media within the specification range.
Trouble Black background (gray background) Cause Solution • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The feed channel is dirty. • The transfer voltage inside the printer is abnormal. • Please use the print media within the specification range. • Clean the feed channel inside the printer. • The laser toner cartridge is dirty.
Trouble Whole page dark Toner smudges on paper Cause Solution • The laser toner cartridge is installed incorrectly. • The internal part of the laser toner cartridge is damaged. • Abnormal charge inside the printer; the laser toner cartridge is not charged. • Ensure to install the cartridge correctly. • We recommend that you replace the toner cartridge and use an original one. • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used.
