User's Manual

Toner spots
• Toner cartridge is damaged.
• The print media does not meet the usage
specifications, for example the media is damp or too
rough, or has been used previously.
• The paper path is dirty.
• Please use the print media within the
specification range.
• Clean the paper path.
White spots
• The print media does not meet the usage
specifications, for example the media is damp or too
rough, or has been used previously.
• The paper path is dirty.
• The drum inside toner cartridge is damaged.
• Please use the print media within the
specification range.
• Clean the paper path.
• It is suggested to replace the original toner
cartridge.
Toner comes off
• The print media does not meet the usage
specifications, for example the media is damp or too
rough, or has been used previously.
• The printing paper medium set and paper medium
placed are not consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are damaged.
• Please use printing medium within the
specification scope, and use manual feed tray for
printing in case of special medium.
• Please print with corresponding paper medium.
• Clean the inside of the printer.
• It is suggested to replace the original toner
cartridge.
Black vertical
stripes
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• Dirty combining glass of inner laser of the machine.
• The paper path is dirty.
• Clean or replace toner cartridge
• Clean the mirror of the laser at the back of the
printer.
• Clean the feed path of printer.
Black
background(gray
background)
• The print media does not meet the usage
specifications, for example the media is damp or too
rough, or has been used previously.
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• The paper path is dirty.
• Abnormal internal transfer voltage of printer.
• Please use the print media within the
specification range.
• Clean or replace toner cartridge
• Clean the paper path inside the printer.
Cyclical traces
appear
• Dirty toner cartridge
• Damaged inner parts of toner cartridge.
• The fuser component is damaged.
• Clean or replace toner cartridge
• Please contact customer services center to
replace to a new fuser assembly.
• The print media has been loaded incorrectly.
• The paper path of the printer is dirty.
• Ensure the correct loading of the print media.
• Clean the paper path inside the printer.