FAQ

50
Troubleshooting
Troubleshooting
TROUBLESHOOTING
My hood is operating, but the air is moving slower than normal.
Check the filter for buildup and clean or replace it if needed. If the difficulty still
persists, check for obstructions in the ductwork. A common obstruction is buildup in
the roof or wall cap, such as: bird nests or other debris.
What is make-up air?
When the range hood ventilates the air out of the room, the air vented must be
replaced, this is called make-up air. We do not currently provide a make-up air unit.
NOTE: Always consult any applicable building codes in your area in regards to
minimum and maximum air flow rates. Certain states may require additional items
such as make-up air for larger CFM range hoods (typically over 300 CFM).
How do I order replacement parts?
Replacement parts can be ordered by contacting our customer service department at
1-614-777-5004. All hoods have a three year warranty on parts. Have your model
number or order number available when calling customer service.
How many devices can the Bluetooth speakers sync to at a time?
Only 1 device can sync at a time.
What is the decibel rating of the Bluetooth speakers?
Up to 100 decibels.
What is the range of the speakers? What’s the maximum distance for the connection
to work?
Up to 50 feet. If the connection is weak, move closer to the speakers or remove
obstacles that are between the device and the speakers.
“ZLINE Audio” won’t appear in the Bluetooth settings.
Check if the electrical connections are secure. A chime will sound if the connection is
successful. If “ZLINE Audio” still will not appear, call ZLINE at 1-614-777-5004 for a
replacement.