Installation Guide

20
troubleshooting
If you encounter the following problems while using your cooktop, check the guide below
to see if you can correct the problem yourself before calling for assistance or service:
PROBLEM POSSIBLE CAUSE SOLUTIONS
Cooktop
does not
work
• Cooktop controls are locked.
• Power outage.
• Installation wire is not plugged in
correctly.
• Circuit breaker tripped or the fuse blown.
• Make sure the
CONTROLS LOCK
button is turned off. See
page 13.
• Check the house lights to
confirm power outage
Cooktop
does not
generate
heat
• No cookware or improper cookware
placement on the cooking element.
• Incorrect cookware size for the selected
cooking element.
• Cookware is not properly resting on the
cooking element.
• Circuit breaker tripped or the fuse blown.
• Incorrect cooking element selected.
• No power to cooktop.
• Make sure that the
cookware is centered on
the cooking element, and
that cookware is also the
correct type for induction
cooking.
• The bottom of the
cookware must be large
enough to cover cooking
element completely.
• Cookware must be flat and
centered on the cooking
element.
• Make sure the correct
control is turned ON for
the cooking element being
used.
Cooktop
turns off
while
cooking
• Cooktop internal heat sensor has
detected high temperature inside the
cooktop, activating the automatic shut-off.
• Liquid or object on the controls area.
• Make sure the cooktop
vents are not blocked.
• The cooktop features an
automatic shutoff feature
that turns off the entire
cooktop if any cooking
element has been on
continuously for 2 hours.
• The cooktop control panel
may register liquids or
objects obstructing the
panel, which can cause the
cooktop to shut off. Clean
up spills or remove objects
and restart the unit.