Installation Guide

21
PROBLEM POSSIBLE CAUSE SOLUTIONS
Cooktop
does not
work
• Cooktop controls are locked.
• Power outage.
• Installation wire is not plugged in
correctly.
• Circuit breaker tripped or the fuse blown.
• Make sure the
CONTROLS LOCK
button is turned off. See
page 13.
• Check the house lights to
confirm power outage
Cooktop
does not
generate
heat
• No cookware or improper cookware
placement on the cooking element.
• Incorrect cookware size for the selected
cooking element.
• Cookware is not properly resting on the
cooking element.
• Circuit breaker tripped or the fuse blown.
• Incorrect cooking element selected.
• No power to cooktop.
• Make sure that the
cookware is centered on
the cooking element, and
that cookware is also the
correct type for induction
cooking.
• The bottom of the
cookware must be large
enough to cover cooking
element completely.
• Cookware must be flat and
centered on the cooking
element.
• Make sure the correct
control is turned ON for
the cooking element being
used.
Cooktop
turns off
while
cooking
• Cooktop internal heat sensor has
detected high temperature inside the
cooktop, activating the automatic shut-off.
• Liquid or object on the controls area.
• Make sure the cooktop
vents are not blocked.
• The cooktop features an
automatic shutoff feature
that turns off the entire
cooktop if any cooking
element has been on
continuously for 2 hours.
• The cooktop control panel
may register liquids or
objects obstructing the
panel, which can cause the
cooktop to shut off. Clean
up spills or remove objects
and restart the unit.
troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTIONS
Power Boost
does not
work
• Boost function is not available if the
adjacent burner is in use and the total
power reaches 3700W or 4800W (Right
area and left area)
• See POWER SHARING
on page 15.
The fans
keep running
after the
cooking
element
has been
switched off.
• The electronics are shutting down and
cooling off.
• This is a normal
occurrence.
E0 • IGBT overheating
• Turn off the unit to allow
IGBT to cool. Restart the
unit after a couple of
minutes
E1
• No cookware found or improper
placement on the cooking element
• Make sure that the
cookware is centered
on the cooking element,
and that it is also
induction compatible.
See COMPATIBLE
COOKWARE on page
18 .
E2 • Supplied voltage to cooktop is too low
• This may be caused by
reduced voltage supply to
the house circuit. Be sure
that the connections are
correct and the supplied
voltage.
E3 • Supplied voltage to cooktop is too high
• This may be caused by
increased voltage supply
to the house circuit. Be sure
that the connections are
correct and the supplied
voltage.
E7 • NTC1 Breakoff
• Turn the cooktop off, and
pull the plug out for 30
seconds. After, replug and
turn on the cooktop. If error
still occurs, call for service.
E8 • NTC1 Short Circuit
E9 • NTC2 Break off
EE • NTC2 Short Circuit
Noise
• Noises with humming, crackling, and
buzzing
• This is a normal
occurrence. See
COOKWARE NOISE on
page18.