User Manual

29
Troubleshooting
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTIONS
Cooktop does not
work
Cooktop controls are locked. • Make sure the
CONTROLS LOCK button
is turned off. See page
22.
• Check the house lights to
confirm power outage
Power outage.
Installation wire is not plugged in correctly.
Circuit breaker tripped or the fuse blown.
Cooktop does not
generate heat
No cookware or improper cookware
placement on the cooking element.
• Make sure that the
cookware is centered on
the cooking element, and
that cookware is also the
correct type for induction
cooking.
• The bottom of the
cookware must be large
enough to cover cooking
element completely.
• Cookware must be flat
and centered on the
cooking element.
• Make sure the correct
control is turned ON
for the cooking element
being used.
Incorrect cookware size for the selected
cooking element.
Cookware is not properly resting on the
cooking element.
Circuit breaker tripped or the fuse blown.
Incorrect cooking element selected.
No power to cooktop.
Cooktop turns off
while cooking
Cooktop internal heat sensor has detected
high temperature inside the cooktop,
activating the automatic shut-off.
• Make sure the cooktop
vents are not blocked.
• The cooktop features an
automatic shutoff feature
that turns off the entire
cooktop if any cooking
element has been on
continuously for 2 hours.
• The cooktop control panel
may register liquids or
objects obstructing the
panel, which can cause
the cooktop to shut off.
Clean up spills or remove
objects and restart the
unit.
Liquid or object on the controls area.
ZLINE Customer Service is available at 1-614-777-5004.