User Manual

30
Troubleshooting
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTIONS
Power Boost does
not work
Boost function is not available if the adjacent
burner is in use and the total power reaches
3700W or 4800W (Right area and left area)
See POWER SHARING on
page 24.
The fans keep
running after the
cooking element
has been switched
off.
The electronics are shutting down and cooling
off.
This is a normal occurrence.
E0 IGBT overheating
Turn off the unit to allow
IGBT to cool. Restart the unit
after a couple of minutes
E1
No cookware found or improper placement on
the cooking element
Make sure that the
cookware is centered on the
cooking element, and that it
is also induction compatible.
See COMPATIBLE
COOKWARE on page 27.
E2 Supplied voltage to cooktop is too low
This may be caused by
reduced voltage supply to
the house circuit. Be sure
that the connections are
correct and the supplied
voltage.
E3 Supplied voltage to cooktop is too high
This may be caused by
increased voltage supply
to the house circuit. Be sure
that the connections are
correct and the supplied
voltage.
E7 NTC1 Breakoff
Turn the cooktop off, and
pull the plug out for 30
seconds. After, replug and
turn on the cooktop. If error
still occurs, call for service.
E8 NTC1 Short Circuit
E9 NTC2 Break off
EE NTC2 Short Circuit