Installation Instructions

2
LIMITED WARRANTY
MAINTENANCE
TROUBLESHOOTING INFORMATION
Manufacturer warrants, to the purchaser and subsequent owner during the
warranty period, every new product to be free from defects in material and
workmanship under normal use and service, when properly used and maintained,
for a period of three years from date of purchase by the end user. Zoeller batteries
have a 3 year warranty. Parts that fail within the warranty period, that inspections
determine to be defective in material or workmanship, will be repaired, replaced or
remanufacturedatManufacturer'soption,providedhowever,thatbysodoingwe
will not be obligated to replace an entire assembly, the entire mechanism or the
complete unit. No allowance will be made for shipping charges, damages, labor
or other charges that may occur due to product failure, repair or replacement.
Thiswarrantydoesnotapplytoandthereshallbenowarrantyforanymaterial
or product that has been disassembled without prior approval of Manufacturer,
subjected to misuse, misapplication, neglect, alteration, accident or uncontrollable
act of nature; that has not been installed, operated or maintained in accordance
withManufacturer'sinstallationinstructions;thathasbeenexposedtooutside
substances including but not limited to the following: sand, gravel, cement, mud,
tar, hydrocarbons, hydrocarbon derivatives (oil, gasoline, solvents, etc.), or other
abrasive or corrosive substances, wash towels or feminine sanitary products,
etc.inallpumpingapplications.Thewarrantysetoutintheparagraphaboveis
in lieu of all other warranties expressed or implied; and we do not authorize any
representative or other person to assume for us any other liability in connection
with our products.
Contact Manufacturer at, 3649 Cane Run Road, Louisville, Kentucky 40211, Attention:
CustomerSupportDepartmenttoobtainanyneededrepairorreplacementof
part(s) or additional information pertaining to our warranty.
MANUFACTURER EXPRESSLY DISCLAIMS LIABILITY FOR SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES OR BREACH OF EXPRESSED
OR IMPLIED WARRANTY; AND ANY IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE AND OF MERCHANTABILITY SHALL BE LIMITED
TO THE DURATION OF THE EXPRESSED WARRANTY.
Somestatesdonotallowlimitationsonthedurationofanimpliedwarranty,so
theabovelimitationmaynotapplytoyou.Somestatesdonotallowtheexclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Thiswarrantygivesyouspeciclegalrightsandyoumayalsohaveotherrights
which vary from state to state.
1. Inspect and test the system for proper operations at least every 3
months.*
 (a) Green"systemready"indicatorlightshouldbeon,indicatingAC
power is on and there are no alarm conditions.
(b) Unplug the primary pump and the controller from the power supply.
 (c) Fillthesumpwithwatertothe“on”levelfortheDCpump.Allow
the pump to run a few minutes.
 (d) Thealarmwillsoundapproximately1secondafterthepumpstarts
to run.
 (e) PushtheSilence/Resetbutton.Thealarmwillturnoff.
 (f) Thepumpwillshutoffafterthewaterlevelisloweredandtheoat
drops to the "off" position.
 (g) Holdsilence/resetbuttonfor3secondstoresetthecontroller
and clear any alarms or indicators.
2. Plug the controller and the primary pump into the wall outlet.
 (a) Theprimarypumpwillcomeon,lowerthewatertothenormal
operating level and shut off.
 (b) Thebatterylightwillbeyellow when charging. The charger is
replacing theenergyconsumedduringthetest.Thegreenlight
will come on after the charger has replaced the energy consumed
during the test.
*Wetcellbatterieswaterlevelshouldbecheckedeverymonth.AGMbatteries
should not.
1. DC Pump won’t run.
(a) Check for proper connections.
(b) Check all wire terminal points. Clean if required.
 (c) Checkforlowbattery.Servicebatteryifrequired.
 (d) Check30ampfuseoncontroller(seeg.3).Iffuseisblown,replace
with 30 amp automotive blade fuse.
2. PumprunsbutpumpsverylittleornowaterwithoutACpower.
(a) Check for low battery. Battery will recharge if green power “on”
lightindicatespowerhasbeenrestoredandtheoatswitchisin
the off position.
(b) If immediate usage is required, remove and replace dead battery
with a full recharged battery.
(c) Due to varying conditions the pump may continue to run on a low
batterywithoutsufcientpowertoremovewater.Pumpwillnot
stop running until battery is below minimum voltage.
(d)
CAUTION
Weak batteries can be recharged but may not
storesufcientenergyforfullservice.Aweakrechargedbattery
can only be detected by reduced pumping time or by professional
load testing equipment. If your emergency pump system is used
frequentlythebattery should be checkedby a qualiedbattery
dealer.
3. Pump runs but pumps very little or no water.
 (a)Verypumpisconnectedcompletely.
(b) Check to make sure pump weep hole is clear and unit is not airlocked.
(c) Make sure discharge piping is not blocked.
4. Pump cycles too frequently.
 (a) Checkpositionsofrubberstopsonoperationaloatrod.
 (b) Adjust upper rubber oat stop as required. Recommended for
standard installation.
5. Float switch in “on” position for more than 3 seconds. Pump won’t run.
(a) Remove pump. Check for obstruction in pump preventing impeller
from rotating.
6. Pump runs, but pumps water intermittently.
 (a) Pumpisairlocking.Checkowofwaterincomingtosump.Ifwater
is entering the sump at a high velocity creating a turbulent condition,
a mixture of air and water may cause a complete or partial air lock
andreduceorstoptheowofwaterinthedischargepipe.
 (b) Bafetheincomingstreamofwatertoreduceturbulence.Diverting
water stream against wall of basin usually corrects an air lock
problem.
7. Water level stays high. DC Pump continues to run.
(a) Battery is low.
(b) If power has been restored and water in sump remains high check
primarypump.Serviceifrequired.
 (c) Afterseveralhoursthebatterywillberestoredtofullcharge.
8. Alarmsoundsduringbatteryrechargecycle.
 (a) Tosilencealarmifalarmwillnotreset,unplugthechargerfrom
115 V wall outlet, then disconnect the black lead from charger
on negative (-) battery post. Check battery. Replace if necessary.
Reconnect and refer to Installation (step 12).
NOTE:TheZControl
®
Cloud may provide additional information.
In instances where property damages are incurred as a result of an alleged product failure, the property
owner must retain possession of the product for investigation purpose.
© Copyright 2019 Zoeller
®
Co. All rights reserved.