User's Manual

Appendix D: Troubleshooting
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Appendix D
Troubleshooting
The following are some problems you may experience and some
possible solutions to remedy the situation.
Problem
My X6’s DSL light is solidly lit, but I cannot connect to the
Internet.
Solution
First, perform a power cycle on your computer and the X6v.Take
the following steps in the order given:
1 Turn off the computer.
2 Turn off your X6v and wait a few seconds.
3 Turn the X6v back on.
4 Turn on the computer.
If that doesn't work, check these items:
• Ensure that you are using the correct VPI, VCI, and
Encapsulation settings. See Appendix A on page 111.
• If your Encapsulation begins with PPP, ensure that you have
typed your DSL Username and Password correctly. (Note that
this is NOT the username and password you used to log into
the Zoom Configuration Manager on page 14.)
¾ If you had the modem automatically configure its settings,
open the Basic Setup page, and ensure that MANUAL is
selected, and then select 7 from the Virtual Circuit
drop-down list. When the screen changes to show the
automatic configuration settings, select MANUAL again,
then enter the correct Username and Password in the