User's Manual

Chapter 2: Using the Configuration Manager 25
program to tailor the Modem/Router's configuration to your needs, for
example, to set up a Virtual Server or DMZ so that your games or gaming
consoles can access the Internet through your Modem/Router's firewall,
please continue to Chapter 7: Using the Configuration Manager's Advanced
Program. (Most users will not need to do this.)
Your Modem/Router’s setup is complete. Congratulations!
Troubleshooting your Built-in 3G+ Modem Connection
If you are unable to connect to the Internet through your router, please first check
Signal Strength light
on the Modem/Router’s front panel.
If the light is red that means either your SIM card is not inserted or not working, or
your Modem/Router is not receiving a mobile broadband signal. If your Signal
Strength light is red please try the following:
¾ Check that your SIM card is properly inserted into the back of your
Modem/Router.
¾ Verify that you are in a mobile broadband coverage area. You may want to move
the antenna to optimize signal strength; putting the antenna in a vertical position
normally gives the best performance. You may also want to try changing the
location of your router, for example, by moving the router closer to a window.
If your Signal Strength Light is amber or green that means you are connected to the
mobile broadband network but most likely your mobile broadband settings are wrong.
If your Signal Strength light is green or amber please try the following:
¾ If you used auto-configure to detect your service provider, the Modem/Router may
have used the wrong settings for your provider. Auto-configure can only detect
your service provider, it can not detect the actual settings. Once it detects your
provider it tries the most common setting for that provider. To check if this is the
problem, run the setup wizard again. When you get to the Setup 3G+ page select
Manual. Select your country and then select your service provider. If you have
multiple settings for your service provider you will need to run the wizard again
until you have tried each setting. If none of the predefined settings work, contact
your service provider and ask if they can provide you with your APN, Dialed
Number, Account, Password, and Pin Code. Some of these settings are
optional and your service provider may not need them.
¾ If your Signal Strength light is amber, you may want to move the antenna to
optimize signal strength; putting the antenna in a vertical position normally gives
the best performance. You may also want to try changing the location of your
router, for example, by moving the router closer to a window.
If you are still having problems connecting to the Internet please contact Zoom
Technical Support as described in
Appendix C: Registering Your Product and Getting
Help.