User manual

Appendix D:

Troubleshooting Tips

The following are some problems you may experience and some

possible solutions to remedy the situation.

Problem

My X5’s ADSL light continually blinks and does not stay solidly lit.

Solution

There are several issues that could cause this problem. Check these

items:

• Ensure that the phone cord is firmly plugged into the wall jack

and the LINE jack on the back of the X5.

• Verify that the jack the phone cord is connected to is enabled

for ADSL service. Unless your service provider has enabled it,

you cannot use a standard telephone jack for ADSL service.

• Your phone cord may be defective. Replace the phone cord

with a known good one.

• You have installed phone filters on all the phones and fax

machines using the same ADSL line as the X5. These devices

can produce noise and interfere with your ADSL connection.

Problem

My X5’s ADSL light is solidly lit, but I cannot connect to the

Internet.

Solution

There are several issues that could cause this problem. Check these

items:

• Ensure that you are using the correct VPI, VCI and

Encapsulation settings.