User manual

Appendix D: Troubleshooting Tips 55
• If your Encapsulation begins with PPP, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the username and password you used to log
into the Zoom Configuration Manager on page
10.)
• Verify that your service provider’s ADSL connection is
functioning properly. (Place a call to your service provider’s
customer support department to verify this.)
• Windows users only: Verify that the Web browser on the
computer on which you installed the software is configured for
a network connection (this might be called a “Local Area
Network” or “broadband” connection). If you need help
configuring your Web browser, refer to Appendix E:
Configuring Your Web Browser on page
58.
• Verify that your TCP/IP network settings are properly
configured on your computer. To do this, refer to the
appropriate section.
¾ If you are using Macintosh, see
Macintosh TCP/IP
Settings
on page 48.
¾ If you are using Windows, see
Windows TCP/IP
Settings
on page 50.
Problem
I cannot log into the Zoom Configuration Manager. I have
typed http://192.168.1.1 but I am not prompted for a User Name
and Password.
Solution
There are several issues that could cause this problem. Check these
items:
• If you are using a Macintosh computer, your TCP/IP settings
may not be properly configured. See page
48 for more
information.
• If you are using Mac OS X 10.3 and above, renew your IP
address: Point to System Preferences, then choose Network.