X7N USER MANUAL
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
Contents Contents ............................................................................3 Overview............................................................................6 Installation Instructions ...................................................7 Package Contents........................................................7 Before You Begin.........................................................8 Installing the X7N ............................................................
Wireless MAC Filtering..................................................39 WDS ..............................................................................41 Online Gaming ................................................................42 Status Monitoring ...........................................................44 Why Monitor Status? .....................................................44 Monitoring ADSL Status ................................................44 Advanced X7N Setup Options...............
Appendix D: TCP/IP Network Settings .........................90 Macintosh TCP/IP Settings ........................................90 Windows TCP/IP Settings..........................................92 Appendix E: Configuring Your Web Browser ..............96 Appendix F: Wireless Channels by Country..............102 Appendix G: Getting Help............................................103 Appendix H: Regulatory Information..........................104 Europe – EU Declaration of Conformity......................
Overview This User Manual provides instructions for setting up your X7N, connecting the X7N to wired and wireless computers or other devices on a network, and securing your network. There are also instructions for setting up the X7N for gaming. For most customers, Chapter 1 covers what you need to get connected to the Internet. Chapter 2 applies if you want to set up a network.
1 Installation Instructions This chapter covers the basic instructions needed to install your X7N and connect to the Internet. These instructions can be used by those with a Windows®, Macintosh®, or Linux operating system. If you already installed and connected your X7N (by, for instance, using the separate Quick Start), you can skip this chapter and begin with Chapter 2: Setting up a Network on page 17.
If anything is missing or damaged, please contact Zoom Customer Support (see Appendix G: Getting Help), or whoever sold you the modem. Before You Begin Before you begin installing the X7N modem using this manual, you must have the following available to you: • ADSL service enabled on your telephone line. To do this, you need to sign up with an ADSL service provider. Once this service is enabled, you should have an ADSL-enabled telephone wall jack to plug the X7N modem into.
Installing the X7N Important! The X7N should be installed near a phone jack with ADSL service. Ideally it should be located so that it’s not too far from any wireless devices that will communicate with the X7N. Sometimes it’s helpful to set up the X7N at one location, and to then move it to a location that gives better wireless performance. Important Safety Measures To reduce the risk of fire, use the supplied phone cord.
If you want to connect other computers or other devices to the X7N by using a wired Ethernet connection, please continue with Chapter 2: Setting Up a Network on page 17. Installing your X7N on a Macintosh or other computer (does not use Install Assistant) 1 Shut down the computer that you want to connect to the X7N. 2 Connect the power adapter to the receptor on the back panel of your X7N and plug the other end of the power adapter into a wall outlet or power strip.
not located near the modem, to prevent interference between the modem and phone when the phone is off-hook. To use a filter/splitter with a modem and a phone, connect the filter/splitter’s LINE or PHONE LINE jack to a phone jack in the wall, plug the supplied phone cord between your modem’s DSL jack and the filter/splitter’s MODEM jack, and plug the phone into the filter/splitter’s PHONE jack.
8 After you log in use the Basic Setup page to configure the modem so it can connect with your Internet service provider • We recommend you use Automatic Configuration to set up your ADSL connection unless you have requested and typically paid for a Static IP from your service provider. To use Automatic Configuration (recommended): a Under Automatic Configuration, click Start. b If the X7N finds a PPPoE or PPPoA connection, enter the user name and password given to you by your Internet Service Provider.
email address or the characters preceding the @ sign in your email address. This is NOT the same User Name and Password that you used earlier to open the Zoom Configuration Manager.) Note: Remember that these terms are casesensitive. Pay careful attention to whether you’re using a capital or small letter, a zero or the letter O, and so on. Clearly write down and store the User Name and Password, on the bottom of the X7N case, for instance, and in a ModemSettings file.
c NAT (Network Address Translation) is Enabled by default. This feature lets multiple users access the Internet sharing a single IP address. Enabled is typically the right setting. Select Disable in the unlikely event that you want to assign different public IP addresses to each network user. d Click Save/Apply. Now check that your installation worked by opening a Web browser and connecting to your favorite web site. If you cannot connect to the Web, please refer to Appendix A: Troubleshooting Tips.
Logging into the Configuration Manager The Configuration Manager is built into the X7N and accessed through a web browser. Various chapters in this manual ask you to use the configuration manager. To Log into the Zoom Configuration Manager: 1. Open your Web browser and, in its address bar, type http://192.168.1.1 and then press the Enter key on your keyboard. 2. In the Enter Network Password dialog box, type the following user name and password in lowercase, then click OK.
Tip! If you configured the X7N using a notebook computer, you can keep it plugged in, or you can disconnect it from the unit’s ETHERNET port. As long as the X7N remains plugged into an ADSL wall jack and a power source, the X7N can function as a stand-alone device. You can then make the notebook part of your wireless network.
2 Setting Up a Network Once a computer that is directly connected to the X7N modem is able to browse the Internet, you know for certain that your ADSL Internet connection is working. Now you can set up the rest of your network. It is up to you whether you want to have some computers connected directly to the X7N and others connected wirelessly. The X7N supports both wired and wireless connections. You can have up to 253 connections, four of which can be wired directly through the X7N’s four ETHERNET ports.
1 Shut down and power off the computer you want to connect to the X7N. (This is important because the computer must locate the correct IP address for the modem. This is done when the computer is turned back on in step 3 below.) 2 Plug an Ethernet cable between any one of the modem’s available ETHERNET ports and any of the computer’s available Ethernet ports. 3 Turn on the computer. 4 Verify that your Internet connection is working for that computer.
3 Setting Wireless Security Wireless security is turned off by default on your X7N. This means that your wireless signal is not encrypted and that anyone with compatible wireless technology can access your computer network and the Internet using your wireless connection. Before you first set up your X7N wireless network, read this chapter to set up wireless security to protect your network and Internet connection. Overview Before setting up wireless security you need to decide which method to use.
WPA2/WPA mixed mode which lets you connect with devices that support either standard. We recommend you use this setting unless you want to use on your network a wireless device that only supports WEP security. In the unlikely event that you need to use WEP, skip to Setting Up Security Using WEP on page 21. Setting Up Security Using Mixed WPA2 / WPA mode WPA2 and WPA use a passphrase that you choose and enter on the X7N and other wireless devices on the network (clients) to set up security.
7 From the Network Authentication drop-down menu, select Mixed WPA2 / WPA. 8 In the WPA Pre-Shared Key text box, enter a passphrase of your choice. 9 Write down this passphrase and put it where you can find it – on the bottom of the X7N case, for instance. 10 Click Save/Apply. Now you will need to connect all your wireless devices to the X7N. See Chapter 4 for details on connecting different wireless devices to your network.
Password: zoomadsl (The User Name and Password entered here are not the same as the user name and password that your Internet service provider may have given you.) 3 Click Wireless on the left-side menu of the Configuration Manager. 4 In the SSID (Wireless Network Name) field, assign a name to your wireless network. This is the name that all your wireless devices will connect to. You can leave the default name Zoom if you wish.
¾ Chapter 7 to learn about monitoring your ADSL Status. (Most users will not need to use status monitoring.) ¾ Chapter 8 to learn about the advanced features of the X7N. (Most users will not need to change advanced features.) WPS Configuration You can automatically configure WPS security using the router's built-in WPS configuration program on each client device that is part of your wireless network. The X7N supports Push Button WPS configuration.
browser (for instance, Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If you connect successfully, you are ready to browse the Web! If it fails to connect, refer to Appendix A: Troubleshooting Tips on page 70. You are now ready to start using your X7N. If you want additional information on how to use your X7N, you may choose to continue with: ¾ Chapter 6 to learn about using the X7N with online gaming. ¾ Chapter 7 to learn about monitoring your ADSL Status.
4 Connecting Devices Wirelessly to the X7N This chapter assumes that your X7N has its wireless security settings set up the way you like them, either with the factory defaults of “no security” or with a particular type of security as discussed in Chapter 3. This chapter provides tips for connecting devices (computers, phones, non-computer wireless device like an iPhone® or other cellular phone, iPod Touch®, etc.) wirelessly to the X7N.
Wireless-enabled Computer or Device to the X7N. ¾ If you have a non-computer wireless device like an iPhone® or other cellular phone, iPod Touch®, etc., see the instructions on page 30 for Connecting a Wireless-enabled Computer or Device to the X7N. ¾ Some computers may need a wireless network adapter installed. This can be a USB adapter, PC Card adapter, or PCI adapter. When you install the adapter, make sure that it is set to infrastructure or access point mode (NOT ad-hoc or peer-to-peer mode).
• If you enabled security in Chapter 3, in the next dialog box enter the security key or password and click Connect. • If your desired network is unsecured, in the message box select Connect Anyway. Note: We strongly recommend that you set up a secured network. For information on wireless security, see Setting Wireless Security on page 19. ¾ When you click on the wireless network option box, Windows will scan for available networks. More than one wireless network may appear in the list.
If you have difficulty connecting, make sure you have entered the correct password (if security is enabled). Otherwise refer to Appendix A: Troubleshooting Tips on page 70. To disconnect from the current network: 1 Right-click the wireless network icon in the notification area of the Windows taskbar. 2 Right-click Zoom and select Disconnect. Connecting a Windows Vista Computer with Built-in Wireless Capabilities 1 From the Start menu select Connect to.
you must do so using the Wireless Setup page of the Zoom Configuration Manager. For instructions on how to log in to the Zoom Configuration Manager, see page 14. After logging in, select Wireless from the left-side menu. On the Wireless page you can select a new channel from the drop-down menu. If you have difficulty connecting, make sure you have entered the correct password (if security is enabled). otherwise refer to Appendix A: Troubleshooting Tips on page 70.
Connecting a Windows XP Computer with Built-in Wireless Capabilities 1 2 3 • • 4 On your Windows desktop, click the Wireless Network Icon button in the system tray . Windows will automatically scan for available wireless networks in your area. Any compatible networks within range will appear in the Available networks list. It should find the name you gave your wireless network in Chapter 3. If you did not change the Wireless Network name select the default name Zoom.
difference between your network and those of your neighbors. Having less than a five-channel difference may result in interference with your connection. By default, the X7N uses channel 10. If you need to change this channel, you must do so using the Wireless Setup page of the Zoom Configuration Manager. For instructions on how to log in to the Zoom Configuration Manager, see page 14. After logging in, select Wireless from the left-side menu.
Tip! If you need help, refer to the documentation that came with your wireless device. There are several site scan issues you should be aware of: ¾ More than one wireless network may appear in the list. These are other wireless networks that are within range of your network. Your neighbors, for instance, may be within range of your network. Each wireless network has a channel associated with it. We recommend there be at least a five-channel difference between your network and those of your neighbors.
To disconnect from the current network: 1 2 3 On your wireless device or computer, find the wireless network connection option (similar to the process of adding your device or computer to the network). Click or highlight Zoom. Select or click on Disconnect or similarly-named button. Connecting a Computer with a Wireless adapter to the X7N 1 Go to the computer that is set up with a wireless adapter that you want to add to the network.
¾ Windows 7, XP, and Vista users: If you installed a wireless adapter on a Windows 7, XP, or Vista computer, Windows may try to automatically configure the adapter (rather than let you use the software provided with the wireless adapter). You will know this is happening because you will be prompted with a message about one or more wireless networks being available. You will also be able to click a link to open the Wireless Network Connection Properties dialog box.
Important! To add security to your network, see Setting Wireless Security on page 19. To disconnect from the current network: 1 2 3 On your computer that has a wireless adapter, find the wireless network connection option (similar to the process of adding your computer to the network). Click or highlight Zoom. Select or click on Disconnect or similarly-named button.
5 Wireless Options This chapter is primarily for technically advanced users. For most people, the options that are set by default when the X7N is installed are sufficient. The information in this chapter applies to you if: • You wish to change the name of your Wireless Network. • You want to set up a guest wireless network that provides limited access to your network. • You want to turn off or hide your wireless network.
To configure wireless features, click Wireless from the left-side menu of the Zoom Configuration Manager. This link… Basic Security MAC Filtering Opens a page that lets you… Configure basic features of the wireless LAN interface. On this page you can change the name of your wireless network, turn off or hide your wireless network. or set up a guest network. Configure security features of the LAN interface. See Chapter 3: Setting Wireless Security on page 19.
Basic Setup The table below explains the Wireless Basic settings: This setting… Lets you specify… Enable Wireless A check mark in the Enable Wireless check box shows that your wireless network is up. If there is no check mark next to the Enable Wireless check box, the X7N’s Wireless capability is not enabled. Channel Indicates the channel your wireless connection uses by default for your wireless connection. The X7N comes set for channel 10.
To setup a Wireless Guest Network: 1. Click on Wireless from the left-side menu to take you to the Wireless Basic Setup page. 2. Click the Enabled check box to enable the Guest wireless network. 3. Enter a name for your guest network in the SSID field. TIP: You may want to include the word guest in the name so users know it is a guest network.
You can also use Wireless MAC filtering to add a layer of security, setting up the X7N to only allow the MAC addresses of your wireless devices to access the Internet. To set up MAC Filtering, click Advanced Setup on the left-side menu of the Zoom Configuration Manager. Click Wireless. Then click MAC Filtering. Follow the instructions below: 1 From the Select SSID drop-down menu, select the wireless network that you wish to setup MAC Filtering.
WDS WDS is used to extend the range of your wireless network. Other wireless access points that support WDS can connect wirelessly to the X7N to expand the range of your wireless network. The table explains the following settings for WDS: This setting… Lets you specify… AP Mode Most users should select Access Point to communicate with both Wireless Clients and Wireless Access points. Selecting WDS means that the X7N can only communicate with other Access Points.
6 Online Gaming If you are using your router for gaming, you may need to make changes to the router’s firewall setting for the game to work. This is done by setting up a DMZ or virtual server, or by using port triggering so that the modem’s firewall won’t block the other players from your system during your gaming. The main difference between the three methods is the amount of access someone has to your system. A virtual server will allow access to your computer or gaming station on certain ports.
of an issue for gaming stations as it is for computers. Once you’ve decided what type of security to use for gaming, you can set up that security using the appropriate section of this manual: • Virtual Server: For instructions on how to set up a virtual server, please refer to page 54. • DMZ: For instructions on how to set up a DMZ, please refer to page 56. • Port Triggering: For instructions on how to set up port triggering, please refer to page 57.
7 Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connection. Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troubleshooting. If you skip this section, you should go to Chapter 8. Why Monitor Status? The X7N provides easy-to-read screens for you to review the status of the modem and its ADSL connection.
The Status page provides information about your ADSL connection. For example, you can verify whether your ADSL connection is active or not. You can also monitor related ADSL parameters—for example, how fast the X7N is transferring data (Downstream Speed and Upstream Speed), your WAN settings, your LAN settings, and so forth. Note: The Status page does not provide a way to change any of these settings—see Chapter 8: Advanced X7N Setup Options, if you need to make changes to these settings.
8 Advanced X7N Setup Options Advanced Setup is primarily for technically advanced users. For most people, the options that are set by default when the X7N is installed are sufficient. However, those who want or need to change the X7N settings can do so using the Advanced Setup page in the Zoom Configuration Manager. This chapter explains the advanced options and features of the X7N modem and how to apply them to your network.
Viewing the Advanced Setup Options For Advanced Setup options, click Advanced Setup from the left-side menu of the Zoom Configuration Manager. This link… ATM Interface Opens a page that lets you… Used to set up multiple ATM channels. Most users will only do this if instructed by their service provider. WAN Specify how the Wide Area Network (WAN) ADSL setup is configured. Some of the values need to be supplied by your ISP/DSL provider.
SecurityÆ IP Filtering Outgoing: To block selected IP traffic by setting up filters. Incoming: To accept selected IP traffic by setting up filters (when the firewall is enabled). SecurityÆ MAC Filtering Allows you to block access to the Internet based on a device’s MAC address. Parental ControlÆ Time Restriction Allows control of when certain computers or devices are allowed to access the Internet.
DNS DNS Server: Allows you to specify multiple DNS servers. Typically, most users do not need to enter a DNS server unless instructed by their ISP. Dynamic DNS: Allows you to map a dynamic IP address to a static address allowing your DSL router to be more easily accessed from various locations on the Internet. Typically used to host a website behind your router without paying for a static IP address. DSL To set DSL settings. Modulation and capability can be selected from lists on this page.
identity. A maximum of 4 certificates can be stored. Trusted CA (Certificate Authority): Add, view, or remove CA certificates used by you to verify peers’ certificates. A maximum of 4 certificates can be stored. Multicast Sets up IGMP protocol. Most users will only do this if instructed by their service provider. Changing Your WAN Settings The WAN Configuration page of the X7N Configuration Manager is used to change the advanced settings of your Wide Area Network (WAN) connection.
The following table describes the settings on the WAN Configuration pages and the values that you can enter. The settings displayed on the page will vary according to the protocol you are using. Setting Description Protocol Your Internet Service Provider supplies this value. If your service provider instructs you to use 1483 Bridged mode, select 1483 Bridged + NAT to take advantage of your modem’s advanced routing and firewall features.
to use anything except UBR (Unspecified Bit Rate) in the Traffic Class setting. Your service provider will also supply you with the Cell, Burst, and Tolerance Rates. NAT Network Address Translation. By default, this setting is Enabled. NAT keeps a table of individual private IP addresses in your network and refers to the table when incoming requests are made. If no matches are found, the incoming data cannot come into your network. An Enabled setting keeps your IP addresses hidden from outside users.
your network. You can also change the default LAN IP address for your modem. The following table shows you the values to enter. After you enter the values, click Save/Reboot. Setting Description Group Name Default IP Address The IP address of your modem. Subnet Mask The modem's subnet mask address. Enable IGMP Snooping Check/uncheck to Enable/Disable the IGMP Snooping feature.
The checkbox Configure the second IP Address and Subnet Mask for LAN interface allows you to configure a second network on the LAN side. Configuring Fixed DHCP Mapping Fixed DHCP mapping is used if you want the modem to always assign the same IP address to a computer or gaming device. You would want to do this if you were setting up a virtual server or DMZ using this device. To set up a device with Fixed DHCP Mapping: 1 Click Advanced SetupÆ LAN to open the LAN page. 2 Click on Add Entries.
Creating a Virtual Server, a DMZ, or Using Port Triggering Do I need to create a virtual server, DMZ, or use Port Triggering? By default, your modem uses Network Address Translation (NAT) to hide your computers from users on the Internet. However, there may be times when you want to allow access by outside users to a computer or gaming station on your network. For instance, you would want to allow access if a computer in your network is hosting Internet games or running a web server.
7 For each range of ports you need to open up enter the Starting and Ending External Ports and the Protocol used. Your game documentation should provide you with this information. 8 If you only need to open one port, enter that port number in both the Start and End External Port fields. 9 Once you enter the External Ports, the Internal Port fields will automatically be set to the same values. The Internal ports cannot be changed.
Port Triggering Port triggering allows a host machine to dynamically forward a specific port back to itself and is a way to automate port forwarding. When traffic is seen on an outgoing port any traffic received on the corresponding incoming port will be forwarded to your computer or gaming station. To set up port triggering, follow the instructions below. 1 Click Advanced SetupÆ NATÆ Port Triggering. 2 Click Add to add a new Port Triggering rule.
Outgoing IP Filtering Setup: By default, all outgoing IP traffic from LAN is allowed, but some IP traffic can be blocked by setting up filters. Choose Add or Remove to configure outgoing IP filters. Once you have set up the IP filters you want, click the Save/Apply button. Incoming IP Filtering Setup: By default, all incoming IP traffic from the WAN is blocked when the firewall is enabled. However, some IP traffic can be accepted by setting up filters.
Setting Up Time Restrictions Do I need time restrictions? Time restrictions can be used to prevent a user from accessing the Internet during certain hours. For example you can use Time Restrictions to block a child from accessing the Internet until you are home. To open this page, click Advanced Setup Æ Parental Control. Then click on Time Restrictions. The following table describes the Time Restriction settings. Setting Description User Name The name you wish to give this rule.
Setting Up a Static Routing Table Do I need static routing? Most users do not need to set up static routes. The default route used in your modem will forward all packets correctly. However, if you set up your network with different subnets, you can use static routing to ensure your packets are handled correctly. You can manually create a static route to tell the modem how to reach a specific IP network.
Metric The number of routers that the data packets go through (optional). When adding a static route, if you know how many “hops” or “routers” a packet must go through to reach the destination network, then you can add it. This is usually not a mandatory requirement. If you change any of the settings, click Save/Apply. If you want to remove any of the settings, click the check box next to Remove and then click the Remove button.
Click DSL under Advanced Setup from the left-side menu of the Zoom Configuration Manager. Setting Description BitSwap Enables or disables bit swapping in both upstream and downstream directions. If you experience frequent connection drops, it may help to change the bit swap settings. After you enter the values, click Save/Apply. Click on Advanced Settings only if you want to configure DSL Advanced Settings. Most users will not need to do this.
9 Management and Diagnostics Please read this chapter if you want to perform modem management functions as discussed below, or if you want to run diagnostics to diagnose a modem problem. If you don’t want to do either of these things, your modem is probably set up and ready to go. You may want to read Appendix C: Top and Back Panels on page 88, for details about the modem’s lights and back panel jacks.
Open page from… This button… Opens a page that lets you… ManagementÆ Settings Backup Save your current configuration settings to a file so that they may be restored at a later time. Update Upload your previously saved settings. Restore Default Restore the X7N settings to the factory defaults. System Log By default the System Log is disabled. Management View data generated or acquired by routine system communication with other devices.
allows a management application to retrieve statistics and status from the SNMP agent in this device. Management TR-069 Client Access to a page that allow an AutoConfiguration Server (ACS) to perform autoconfiguration, provision, collection, and diagnostics to the ADSL modem. Select the desired values and click Save to configure the TR-069 client options. Management Internet Time Access to a page that allows you to set up the X7N to automatically synchronize with Internet time servers.
ManagementÆ Access Control Services A Service Control List (“SCL”) enables or disables router services (for LAN / WAN such as FTP, HTTP, ICMP, and TELNET) from being used. Management Update Software Specify the path to the upgrade file you need to update your firmware. Use the Browse button on this page to navigate to the file, then click the Update Software button to perform the firmware update. Management Save / Reboot Click the Save / Reboot button on the Save / Reboot page to reboot the modem.
Note: You do not need to back up the default settings. This is because you can easily restore the defaults by clicking Management Æ Settings Æ Restore Default. For more information, see Resetting Default Settings on page 67. To back up your current configuration Use the Backup page of the Configuration Manager to save your modem’s current configuration to a file on your computer. 1 Click on the Management link on the left pane of the window. Then click on the Settings link. Then click on the Backup link.
you can do so in one of two ways: You can perform a software reset or a hard reset. To reset using the X7N’s Web interface If you can open your Web browser and access your X7N’s Configuration Manager, do the following to perform a software reset: 1 Log into the Zoom Configuration Manager. (See page 14 if you need help logging in.) 2 Click on the Management link on the left pane of the window. Then click on the Settings link. Then click on the Restore Default link.
3 4 5 Type this public IP address into the browser of your remote PC. At the log in prompt, enter the User Name and Password shown below: User Name: support Password: support You can now view or make changes to your modem’s configuration from your remote PC. We recommend leaving Remote access off to prevent unauthorized access to your router. If you wish to leave it on, you should change the default passwords. See Changing User Names and Passwords below.
user to access the DSL Router, view configuration settings and statistics, as well as update the router’s software. 2 Enter the current password in the textbox Old password. 3 Choose the password you would like to replace it with (up to 16 characters without any spaces) and enter it in the textbox New password. 4 Retype the password in the textbox Confirm password. 5 Click on Save/Apply.
Appendix A: Troubleshooting Tips The following are some problems you may experience and some possible solutions to remedy the situation. Problem I am unable to connect to the Internet. Solution There are several issues that could cause this problem. Check these items: • Verify that the PWR light on the modem is on. If it is off check that the modem is plugged into a wall outlet and that the POWER button on the back of the modem is pushed in.
splitter. When testing the X7N, make sure that the telephones in your house are not in use. If the problem only exists when a particular phone is in use, then you may need to install a filter on that phone; or if there is an existing filter, you should replace it. • Try turning your computer off and then on. This ensures that your computer gets a correct IP address from the X7N. • Check your modem’s DSL light. o If the light is blinking then the X7N was unable to make a DSL connection.
• Verify that none of the phones are in use when testing the X7N. If the problem appears only when you are using your phone than you either need to install a filter on that phone or if there is an existing filter you should replace it with a known working one. • You may be having an issue with the phone wiring inside your house. Try plugging the X7N into different phone jacks to see if that solves the problem.
User Name: admin Password: zoomadsl (The User Name and Password entered here are not the same as the user name and password that your Internet service provider may have given you.) On the left side, click Diagnostics to start the diagnostic test. In the Test the Connection to your Internet Service Provider box if the Test PPP Server Connection tests passes but the Test Authentication with your ISP test fails, then your PPP User Name and Password are wrong.
¾ If you are using Windows, see Windows TCP/IP Settings on page 92. Problem My DSL connection requires a User Name and Password, but I don’t know where to find this information. Solution • If you are replacing a modem, use the same User Name and Password that you used for the modem you’re replacing. • If you don’t know what that is, here are some suggestions: ¾ If you have an email address with the service provider like name@verizon.net, the User Name is likely to be the word name in this example.
with the service provider to find out your User Name and Password. • Remember that the User Name and Password are case sensitive, so it matters whether a letter is a capital letter or a small letter; so does the difference between the letter O and the number 0. • Once you have a working User Name and Password, be sure to remember them. You may want to write them on the bottom of the X7N case, for instance, and in a ModemSettings file.
• Autodetect may not be able to detect your connection. In this case you may need to manually configure your connection. See Chapter 1 for configuring your connection manually. Problem My computer/devices are not connecting wirelessly to the X7N. Solution Try the following: • Check your wireless security settings on your X7N and verify that your device is using the same settings. • Check the signal strength of your wireless connection.
(The User Name and Password entered here are not the same as the user name and password that your Internet service provider may have given you.) 3 4 5 On the Basic Setup page, click Wireless on the left-side menu to open the Wireless page. On the Wireless page, from the Channel dropdown menu, select a different channel, such as 1 or 6. Be sure to click Save/Apply after you change the channel. All devices connecting wirelessly to the X7N will automatically switch to the new channel.
4 In the Uninstall or Change a Program window, click the Close box to exit. • You unplugged some other ADSL modem, a router, or some other Ethernet device from your computer and then did not power-cycle your computer. If this applies to you, try turning your computer off and then on. This ensures that your computer gets a correct IP address from the X7N. • Your Zoom modem's Ethernet cable is not plugged in properly or is defective. Please check this cable.
¾ If you are using a Windows computer, power off your computer, then power it back on. Problem The computer on which I initially installed the X7N on is connected to the Web, but devices connected wirelessly to the X7N are unable to connect to the Internet. Solution • Try powering off then powering on each device on your network. • Verify that the devices on your wireless network are using Dynamic Host Configuration Protocol (DHCP). This is also known as dynamic IP addressing.
• If you are using a wireless access point or a router, verify that the device is using Dynamic Host Configuration Protocol (DHCP). This is also known as dynamic IP addressing. Depending on your device, this may be controlled by an Obtain an IP address automatically option. If you need help, refer to the documentation that came with your network device or contact its manufacturer. • Refer to the documentation provided with your network device or contact its manufacturer for assistance.
Appendix B: ADSL Internet Settings Tables These tables are for customers where ADSL settings were not automatically detected by the X7N Install Assistant, and whose service providers do not supply them with the ADSL settings to connect to the Internet. Many ADSL providers use different settings depending on the region in which they are operating, which is why there may be more than one setting for your service provider. We post updated tables on our Web site.
Covad 0 35 PPPoE LLC Crocker Communications 0 35 PPPoE LLC Earthlink (1) 0 35 PPPoE LLC Earthlink (2) 8 35 PPPoE LLC Earthlink (3) 8 35 PPPoE VC-MUX Earthlink (4) 0 32 PPPoA LLC Eastex 0 100 PPPoA LLC Embarq 8 35 1483 Bridged IP LLC 4DV.
Sprint (1) 0 35 PPPoA LLC Sprint (2) 8 35 PPPoE LLC SureWest Communications (1) 0 34 1483 Bridged LLC Snap SureWest Communications (2) 0 32 PPPoE LLC SureWest Communications (3) 0 32 PPPoA LLC Toast.
Table B: Countries Other Than The USA ISP VPI VCI Encapsulation Australia - Telstra 8 35 PPPoA LLC Argentina - Telecom 0 33 PPPoE LLC Argentina Telefonica 8 35 PPPoE LLC Argentina 1 33 PPPoA VC-MUX Belgium-ADSL Office 8 35 1483 Routed IP LLC Belgium - Turboline 8 35 PPPoA LLC Bolivia 0 34 1483 Routed IP LLC Brazil - Brasil Telcom 0 35 PPPoE LLC Brazil - Telefonica 8 35 PPPoE LLC Brazil - Telmar 0 33 PPPoE LLC Brazil - South Region 1 32 PPPoE LLC Colombia - EMC
Jamaica (1) 8 35 PPPoA VC-MUX Jamaica (2) 0 35 PPPoA VC-MUX Jamaica (3) 8 35 1483 Bridged IP LLC SNAP Jamaica (4) 0 35 1483 Bridged IP LLC SNAP Kazakhstan 0 33 PPPoA VC-MUX Mexico 8 35 PPPoE LLC Netherlands - BBNED 0 35 PPPoA VC-MUX Netherlands - MX Stream 8 48 PPPoA VC-MUX New Zealand Slingshot 0 100 PPPoA VC-MUX Portugal 0 35 PPPoE LLC Puerto Rico Coqui.
Sweden - Telenordia 8 35 PPPoE Sweden - Telia 8 35 1483 Routed IP LLC Switzerland 8 35 PPPoE LLC Trinidad & Tobago TSTT 0 35 PPPoA VC-MUX Turkey (1) 8 35 PPPoE LLC Turkey (2) 8 35 PPPoA VC-MUX United Kingdom (1) 0 38 PPPoA VC-MUX United Kingdom (2) 0 38 PPPoE LLC 0 38 PPPoE VC-MUX 1 50 PPPoA LLC Venezuela - CANTV 0 33 1483 Routed IP LLC Vietnam 0 35 PPPoE LLC Vietnam - VDC 8 35 PPPoE LLC Vietnam - Viettel 8 35 PPPoE LLC Vietnam - FPT 0 33 PPPoE LLC U
Appendix C: Top and Back Panels The following table describes each light on the top panel. Light Power Description Lights when the X7N is plugged into a power source and the Power button on the X7N rear panel is pushed in. DSL Blinks when the X7N is performing its startup sequence. Stays on solid when the unit has synched up with its ADSL connection.
WPS Press the WPS button on your Router and hold it in for two (2) seconds until the Wireless LED starts blinking rapidly. Click or press the WPS button on the client device. This button may be a physical button on the unit or a software button in its application. Refer to your client device's documentation for further instructions, if necessary. ON/OFF Button when pressed once turns the modem’s power ON. When pressed again turns the modem’s power OFF.
Appendix D: TCP/IP Network Settings If you are using a Mac computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will not be able to connect to the Internet. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settings if you are using DHCP because your Windows computer will automatically configure them for you. If you are not using DHCP, you will need to set up the TCP/IP settings for your Windows computer.
3 On the right pane, select Using DHCP from the Configure IPv4 (for Mac OS X v10.7 and v10.6) and Configure (for Mac OS X v10.5) drop-down menu. All of the text fields should be left blank. 4 Click Apply. Mac OS X 10.4 and 10.3 1 From the Dock or Apple menu, select System Preferences and then Network. 2 Select your connection method, normally Built-in Ethernet for a wired connection. 3 Make sure the TCP/IP tab is selected, and then select Using DHCP from the Configure IPv4 drop-down menu.
Windows TCP/IP Settings How you configure your Windows computer’s network settings differs, depending on your operating system. Windows 7 Users: 1 2 3 4 5 6 From the desktop, click the Start button, select Control Panel. Under Network and Sharing Center, select Change adapter settings from the menu on the left side of the screen. Right-click on the Local Area Connection icon and select Properties.
5 6 7 In the Local Area Connection Properties dialog box, highlight Internet Protocol Version 4 (TCP/Ipv4) and click the Properties button. • If you are using DHCP (most users): Ensure that Obtain an IP address automatically is selected and that either Obtain a DNS server address automatically or Enable DNS is selected. All fields should be blank.
that either Obtain a DNS server address automatically or Enable DNS is selected. All fields should be blank. • If you are using a static IP address: Ensure that Use the following IP address and Use the following DNS server addresses are selected, and that the correct IP address, Subnet mask, Default gateway, and Preferred DNS server values appear. Windows 2000 1 2 Open the Internet Protocol (TCP/IP) Properties dialog box.
2 a From the desktop, click the Start button, point to Settings, then Control Panel. b Double-click the Network icon to display the Network dialog box.
Appendix E: Configuring Your Web Browser Important! This section is for Windows computers only. If you are using a Mac computer, your browser is already configured properly. However, you must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP/IP Settings on page 90 for instructions on how to do this. When using a Windows computer, the software that you use to make an Internet connection must be set for a network connection, not a dial-up connection.
Configuring Internet Explorer Version 8.0 The following instructions are for Internet Explorer Version 8.0. (If you do not have this version, you can get a free upgrade from Microsoft Corp. If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer. The version number is directly below the Microsoft Internet Explorer logo. You can ignore all the numbers after the period following the first digit.
work with a PPPoE connection type by default then you do not need to setup either of these and can use the existing wired connection successfully. Configuring Internet Explorer Version 7.0 The following instructions are for Internet Explorer Version 8.0. (If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer. The version number is directly below the Microsoft Internet Explorer logo.
8 Select Finish. Configuring Internet Explorer 5.0 or 6.0 The following instructions are for Internet Explorer Version 5.0 and 6.0. (If you are not sure what version you have, open Internet Explorer and from the Help menu, choose About Internet Explorer. The version number is directly below the Microsoft Internet Explorer logo. You can ignore all the numbers after the period following the first digit.) 1 On the desktop, right-click the Internet Explorer icon, and select Properties.
3 The setup process will proceed differently, depending on your operating system. The following table details the process for your Windows computer. Note: If you are using Windows 7, you do not need to do anything since it will be configured automatically. Windows XP Windows 98/Me/2000 a. a. b. c. d. e. 4 On the Welcome to the New Connection Wizard dialog box, click Next.
Configuring Mozilla Firefox No setup is necessary since Mozilla Firefox will use the active connection. Unlike IE, Firefox cannot be configured to use a specific connection type; it will use whatever is available and active at the time. Configuring Google Chrome No setup is necessary since Google Chrome will use the active connection. Unlike IE, Google Chrome cannot be configured to use a specific connection type; it will use whatever is available and active at the time.
Appendix F: Wireless Channels by Country For most countries channels 1-13 are normal for private wireless networks. The following table shows countries known to use channels other than 1-13 for private wireless networks. Country France Israel Japan Taiwan USA Channels 10-13 4-9 1-13 14 (802.
Appendix G: Getting Help Zoom has many Technical Support services available to its customers. • To Register Your Product Or Get Assistance We can support you best if you register your product at www.zoomtel.com/register We have many ways to assist you, and you can see them at www.zoomtel.com/techsupport From here, you can send email to our technical support experts and/or do a smart search through our intelligent database by using SmartFacts™. Tip: From time to time, Zoom may release improved firmware.
Appendix H: Regulatory Information Declaration of Conformity Declaración de conformidad Manufacturer/Fabricante Zoom Telephonics, Inc. 207 South Street Boston, MA 02111 USA 617-423-1072 www.zoomtel.com Brand/Marca Zoom ADSL Modem/Router w/ Wireless-N Type/Tipo Series 1093 Model 5790XY (where X=A,B,C,D,E,F or nothing and Y=G,H,J,K,L,M or nothing) The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC via the following. This product is CE marked.
Regulatory Notices for X7n Router with Wireless-N (Regulatory Notices also apply to ADSL Splitter Model TD-1301) U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.'' « AVIS : L'indice d'équivalence de la sonnerie (IES) du présent matériel est de 0,1. L'IES assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique.
European Declaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via the following. This product is CE Marked. Directive Standard Test Report 73/23/EEC-Low Voltage EN60950-1:2006 + A11:2009, IEC60950-1:2005 Electrical safety 89/336/EEC-EMC EN 301 489-1 v1.6.1 :2005-09; EN 301 489-17 1.2.
This device may not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 – 2483.5 MHz. For detailed information the end-user should contact the national spectrum authority in France. Česky [Czech] Zoom Telephonics, Inc. tímto prohlašuje, že tento Zoom ADSL Modem/Router w/ Wireless-N je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
[Italian] ADSL Modem/Router w/ Wireless-N è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski [Latvian] Ar šo Zoom Telephonics, Inc. deklarē, ka Zoom ADSL Modem/Router w/ Wireless-N atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių [Lithuanian] Šiuo Zoom Telephonics, Inc.
muiden ehtojen mukainen. Svenska [Swedish] Härmed intygar Zoom Telephonics, Inc. att denna Zoom ADSL Modem/Router w/ Wireless-N står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
