User manual

Troubleshooting

I. Some common problems when installing EZ Dual Cam

• There is no response from Windows when I plug in the camera.

• When I open up Live Express, I get an invalid format message.

• When installing the driver for the EZ Dual Cam, I get the following message: "USB hardware may not be

operational. You may need to enable your USB port in your PC BIOS.”

• When I open up Live Express, I get a "No GSM Support" message.

• After installing Microsoft GSM 6.10 CODEC, I still get a "No GSM Support" message.

• Error message, " Failed sending mail." appears in Live Express Send Mail.

• When installing EZ Dual Cam, I get the following message: “USB Supplement needed” or “USB

Supplement “is obsolete.

• When installing the Live Express software, I’m asked for a serial number. Where do I find it?

• I have a VIA Tech VT82C586B or VT82C596 USB port.

• EZ Dual Cam is loaded as an unknown device under 'Device Manager.'

• Setup program executed successfully. However, the system prompts for Windows 98 CD-ROM when I plug in the

camera.

• The Ezonics EZ Dual Cam CD-ROM disc does not automatically run when I insert the disc in the CD-ROM drive.

• EZ Dual Cam and system malfunction (crash) while pressing “Control Switch” or “Quality Select”.