Cable Modem/Router Cable Modem plus Dual-band Wireless-AC Router U S E R M A N U A L
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
CONTENTS CHAPTER 1 GETTING STARTED ..................................................................... 6 Package Contents............................................................................................................................................6 CHAPTER 2 INSTALLING THE CABLE MODEM/ROUTER ............................. 8 CHAPTER 3 CONNECTING DEVICES TO THE CABLE MODEM/ROUTER.. 14 Establishing your Wireless Network ...........................................................................
Primary Network ..........................................................................................................................................49 Guest Network..............................................................................................................................................53 Advanced ......................................................................................................................................................58 WPS ...............................
Backup/Restore Settings.............................................................................................................................129 CHAPTER 15 CABLE MODEM MENU OPTIONS ......................................... 131 Cable Modem Device Information..............................................................................................................131 Connection ..........................................................................................................................
1 Getting Started This User Manual provides instructions for connecting and configuring your Model 5363 Cable Modem/Router and for setting up wireless and wired connections to Model 5363. This manual also includes details about security, firewalls, VPNs (Virtual Private Networks), administrative tasks, and troubleshooting. Most users should use the Quick Start Flyer to install their cable modem. This User Manual is best used if you need to go beyond the Quick Start Flyer for some reason.
• If you haven’t already set up your Cable Modem/Router using the Quick Start, go to Chapter 2: Installing the Cable Modem/Router. • If you have already installed your cable modem and want to learn more about how to connect both wired and wireless computers and other devices to your Cable Modem/Router go to: Chapter 3: Connecting Devices to your Cable Modem/Router.
2 Installing the Cable Modem/Router This chapter provides basic instructions for setting up your cable modem/router. This chapter is almost identical to the printed Quick Start. If you are replacing an “old” cable modem, do this: 1 Disconnect the coaxial cable from the old cable modem and connect it to your Zoom modem. If the coaxial cable has a screw-on connector, turn the connector clockwise when tightening the cable onto the Zoom cable modem.
TV signal when that cable is used with a working TV set-top box.) Here are some ways you can get the live cable: Coaxial Cable Cable TV Jack ¾ You have a cable TV cable (“coaxial cable”) with a male connector on the end that isn’t connected to anything. This cable may be coming out of a wall or connected to a cable TV jack. ¾ There’s a cable TV jack in your wall. You can connect a cable TV “coaxial cable” between that jack and your cable modem.
Cable Modem Connection Kit which has an excellent splitter and 2 coaxial cables packaged together at a reasonable price. You can also purchase splitters and coaxial cable separately if you prefer to do that, perhaps because you need a special length of coaxial cable. 2 Connect the supplied Ethernet cable between any cable modem LAN jack and a computer’s Ethernet jack. We recommend that you do this even if you later plan to disconnect this computer.
Now that your cable modem is connected, do this. When your cable modem first connects to your cable service provider, allow 5 to 30 minutes for the cable modem to connect to the network. The cable modem uses this time to locate and connect to the appropriate channels for communication. You’ll see the DS (downstream), US (upstream), and Online modem lights flashing until the Online light stays steady green to signal success. (Blue US/DS LEDs indicate channel bonding.
Front Panel LEDs LIGHT Power DS Receive Downstrea m sync US Send Upstream sync Online Wireless or WPS WPS Button COLOR Green Green or Blue Green or Blue Green Green or Orange DESCRIPTION ON: Power is supplied to the Cable Modem/Router. OFF: Power is not supplied to the Cable Modem/Router. Blinking: Scanning for downstream channel Green ON: Synchronized on 1 channel only Blue ON: Synchronized with more than 1 channel (Downstream Bond mode) Blinking: Ranging is in progress.
Back Panel LAN 1-4 (Gigabit Ethernet 1-4) Four 10/100/1000 auto-sensing Ethernet ports for computers and other devices that have an Ethernet port. RESET Press and hold this recessed button at least 8 seconds in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your cable modem/router. COAX Connect your coaxial cable line to this port.
3 Connecting Devices to the Cable Modem/Router This chapter explains how to connect devices (computers, phones, tablets, game stations, etc.) to the Cable Modem/Router. These devices can be connected either wirelessly or to one of the Ethernet ports on your Cable Modem/Router. If you are connecting a computer or other device to an Ethernet LAN port of the Cable Modem/Router, please go to Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet/LAN ports.
• The default SSID (wireless network name) is assigned as Zoomxxxx (where xxxx are the last 4 hexadecimal characters of the cable modem CM MAC address). This SSID is printed on the bottom label of your cable modem/router. The SSID printed on your bottom label is the for the 2.4 GHz network. The SSID for the 5 GHz network is Zoomxxxx_5G. Your Cable Modem/Router is capable of sending and receiving wireless data on both the 2.4GHz frequency band and the 5 GHz frequency band at the same time.
(page 21) computers with built-in wireless capabilities. ¾ If you are using a Macintosh computer see the instructions on page 22 for Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities. ¾ Some older Windows computers may have built-in wireless networking capabilities, but not use the Windows 8, 7, Vista, or XP utility to configure wireless networking.
Connecting a Wireless-enabled Device (including the iPhone or other cellular phones, iPad or other tablets, the iPod Touch, etc.) to the Cable Modem/Router 1 Select the wireless-enabled computer or device that you want to add to the network. The device should have software that will let it perform a site search to scan for available wireless networks in your area. You may have to click on something like Settings and then Wi-Fi.
Connecting a Windows 8.1 or Windows 8 Computer with Built-in Wireless Capabilities 1 On the desktop, click the Wireless Network Icon notification area. in your computer’s 2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx_5G than most likely your computer does not support the 5 GHz network, so go ahead and click on Zoomxxxx. In both cases, xxxx are the last 4 characters of the cable modem CM MAC address.
Connecting a Windows 7 Computer with Built-in Wireless Capabilities 1 Click the Wireless Network Configuration utility icon system tray. in your computer’s 2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx_5G than most likely your wireless adapter does not support the 5 GHz network, so go ahead and click on Zoomxxxx. In both cases, xxxx are the last 4 characters of the cable modem CM MAC address.
Connecting a Windows Vista Computer with Built-in Wireless Capabilities 1 From the Start menu select Connect to. 2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz network. If you do not see Zoomxxxx_5G than most likely your wireless adapter does not support the 5 GHz network, so go ahead and click on Zoomxxxx. In both cases, xxxx are the last 4 characters of the cable modem CM MAC address. You can find Zoomxxxx printed on the bottom label of your Cable Modem/Router.
To disconnect from the current network: 1 From the Windows Start menu, select Connect to. 2 In the Disconnect or Connect to another network dialog box, select the current network and click Disconnect. 3 In the Are You Sure? message box, click Disconnect again. 4 In the next dialog box, you can connect to another network or click Close to complete the disconnect procedure.
Connecting a Macintosh OS X Computer with Built-in Wireless Capabilities 1 Click the Wi-Fi icon in the menu bar. If the Wi-Fi icon does not appear on your menu bar, please refer to your built-in Macintosh documentation for how to enable wireless. Note: On versions prior to OS 10.7 the Wi-Fi icon is called AirPort. 2 If available, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz network.
Connecting a Computer with a Wireless adapter to the Cable Modem/Router 1 Go to the computer that is set up with a wireless adapter that you want to add to the network. For many wireless adapters, you will use their configuration manager software and click a Scan button or select a Site Scan, Scan Networks, or other similarly named tab to do a site search. When the list of available wireless networks appears, click on Zoomxxxx_5G to connect to your Cable Modem/Router’s 5 GHz network.
3 Select or click on Disconnect or similarly-named button. Using WPS as an alternative way to set up your Wireless Network If all the Wi-Fi compatible wireless devices on your network support WPS, you can choose to quickly setup your wireless network by pushing the WPS button on your cable modem/router and on each wireless device connecting to your cable modem/router.
Windows 7 Windows 8.1 or Windows 8 5 Press the Wi-Fi Protected Setup (WPS) button on the router for at least 3 seconds. (You do not need to type a security key or passphrase in the Security key text box on your Windows machine). The Cable Modem/Router will automatically set up the computer to connect to the network and apply the network's security settings. When asked “Do you want to turn on sharing between PCs and connect to devices on this network?” Click Yes to enable sharing and No to disable sharing.
folders or devices such as printers. Most users should select Yes. If you know you don’t want to share files or devices, select No. Repeat steps 1-5 above for each Windows computer you want to connect to the Cable Modem/Router. If you want to connect a non Windows computer or another device such as a tablet, follow the instructions below.
If you are using a non Windows computer or other device that supports WPS Please refer to the instructions for your device for more information on using WPS. The directions below should work for most users. 1 Press the WPS LED pushbutton on the front panel of the router for at least 3 seconds. The WPS LED should blink orange. 2 Within 2 minutes (before the WPS LED orange light turns off), press the WPS button on the device that you’re linking wirelessly to the modem/router.
Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet/LAN ports You can plug up to four computers, game consoles, or other Ethernet-capable devices into the Cable Modem/Router’s LAN ports. For information about your specific device, please refer to the documentation that came with that device. Follow the instructions below for each computer or other device.
4 Changing the Default Wireless Settings Your Cable Modem/Router comes from the factory with a default SSID (Wireless Network Name), WPA-PSK/WPA2-PSK wireless security and a random Wireless Security Key (Wireless Password). These default settings for your router are listed on the bottom label of your unit. Most users can go ahead and use the default settings.
You can check to see if all other clients that you plan to put on the network support WPA or WPA2. You can do this by checking the manual that came with each device or by checking the configuration software for the installed device. Look under Security or Encryption or Setup or Advanced Features. Most devices will support one of these modes.
3 Click Wireless on the top menu. 4 The Wireless Radio page appears. Under Select 2.4 or 5 GHz option. Select 2.4 GHz if your existing wireless network used 802.11n. If your existing network used 802.11ac or you just want to change the SSID for the 802.11ac network select 5 GHz. Click Apply. 5 Then click Primary Network on the left-side menu and in the text box labeled Network Name (SSID), type an SSID of your choice.
Setting Up Security Using WEP If any of your network devices DOES NOT support WPA or WPA2, you can use WEP to configure network security. WEP can be configured two ways: 64-bit and 128-bit. 128-bit WEP provides more security than 64-bit. 1 Open the Zoom Configuration Manager by typing the following in your Web browser's address bar: http://192.168.0.1 2 In the Login dialog box, type the following User Name and Password in lower case, then click Login.
Disabling Security If for some reason you need to set up an unsecured network, you will need to disable the default security that is currently set up for your Cable Modem/Router. Follow the instructions below. 1 Open the Zoom Configuration Manager by typing the following in your Web browser's address bar: http://192.168.0.1 2 In the Login dialog box, type the following User Name and Password in lower case, then click Login. User Name: admin Password: admin 3 Click Wireless on the top menu.
5 Online Gaming Read this chapter if you are going to use your Cable Modem/Router for online gaming. Some online games require you to make changes to your firewall. This chapter explains the different ways you can modify the firewall to allow your online gaming system access. Gaming If you are using your router for gaming, you may need to make changes to the router’s firewall setting for the game to work.
DMZ Host The DMZ (De-militarized Zone) Host page allows you to configure a network device (e.g. a PC or gaming system) to be visible directly to the Internet. This may be used if a game doesn’t work with port triggers or if you are using a gaming system, where security is less of a concern. To set up a DMZ for your gaming system, you should first assign your gaming system a static IP address. Normally the Cable Modem/Router handles assigning IP addresses to the different devices on your network using DHCP.
7 Then click the Advanced / DMZ. The DMZ Host page appears: 8 Enter the last byte of the LAN IP address of the static IP address you assigned to your gaming system. For example if you assigned 192.168.0.5 enter 5. 9 Click Apply. Your gaming system should now work with all your online games.
Port Triggers Port Triggering works by sensing when your game sends data out through a specific port. The outgoing data signals the router to allow the incoming game traffic to be passed through the firewall on the correct port. Since the ports are only open when you are gaming, port triggering is a very secure method for online gaming. To set up port triggering you need to know what ports your game is using and whether they use TCP, UDP or both on those ports.
7 We will need to setup 5 triggers for World of Warcraft. The first rule would cover ports 1119-1120. Enter 1119 in the Trigger Start Port field and 1120 in the Trigger End Port field. Since these ports are used to send data both directions enter 1119 in the Target Start Port and 1120 in the Target End Port. 8 Select TCP in the Protocol drop down menu since these ports use TCP. 9 Enter a name for this rule, for example WOW1. Select ON to enable, then click Apply. Your new rule will appear in the table.
If your online game does not work and you are sure that you entered the correct ports on the port triggering page, check to see if you have a firewall running on your computer that is preventing you from playing your online game. This firewall may be either the built-in Windows firewall or may be part of a third party security package you are using on your computer. You will need to allow access through these firewalls to be able to play your online game.
6 Advanced Settings Advanced Settings is primarily for technically advanced users. For most people, the options that are set by default when the Cable Modem/Router is installed are sufficient. However, those who want or need to change the default settings can do so using the advanced setup pages in the Zoom Configuration Manager.
Accessing the Zoom Configuration Manager From your Web browser, you will log in to the interface to define system parameters, change password settings, view status windows to monitor network conditions, and control the Cable Modem/Router and its ports. To access the Zoom Configuration Manager, use the following procedure: 1 Launch a Web browser. Note: Your computer does not have to be online to configure your Cable Modem/Router. 2 In the browser address bar, type http://192.168.0.
3 In the Login screen, enter: default username: admin default password: admin Both the username and password are case sensitive. The default username and password are printed on the bottom label of your unit. After you log in to the Zoom Configuration Manager interface, you can change the default password on the Management – Admin Account page. 4 Click the Login button to access the Cable Modem/Router. The Status page appears, showing information about your Cable Modem/Router.
Configuration Manager Interface Menus You can skip to specific sections of this User Manual based on your intended use of the Cable Modem/Router. Each of the menu options in your Configuration Manager is covered as a separate chapter in the remaining portions of the User Manual. • • For a description of the Status Tab see Chapter 7: Status Page. To configure and use the wireless features supported by the Cable Modem/Router see Chapter 8: Wireless Settings.
Enable the VPN protocol and configure IPSec tunnels, L2TP and PPTP 112 server options 13 VPN 14 Configure for Admin Account, Remote Management, Management Backup/Restore Settings 123 and run Diagnostics. View Event Log. 15 View Device Information, and Connection.
7 Status Page The Status Menu lets you • View the status and connection information of the Cable Modem/Router. • Click on the Modem box to bring you to the Cable Modem Connection page. • Click on the Wireless box to bring you to the Wireless page. • Click on the My Network box to bring you to the My Network page. Status The Status page provides a basic overview of your Cable Modem/Router.
8 Wireless Settings The Wireless Menu lets you: • Configure the Cable Modem/Router to serve as a wireless access point (AP) • Configure essential and advanced settings of a wireless network • Configure a guest network for temporary visitors • Configure WMM QoS Note: Your Cable Modem/Router has been preconfigured to support wireless connections without any further configuration. Please see Chapter 3: Connecting Other Devices to your Cable Modem/Router for details.
Figure 3 Example Wireless Radio Page Table 2. Primary Radio Menu Options Option Select 2.4 GHz or 5 GHz Wireless Country Output Power 802.11 Band Description Select which frequency band you want to set up. Any setup changes you make will apply to this band only. For example, if you select 5GHz any changes you make on this page will apply to the 5 GHz band only. Select Enable to enable the wireless function. Your device is configured for operation in the U.S. only.
802.11n-mode Bandwidth Sideband for Control Channel (40 MHz only) Control Channel Regulatory Mode TPC Mitigation (db) OBSS Coexistence STBC Tx Restore Wireless Defaults Beamforming Transmission (BFR) Beamforming Reception (BFE) In Auto mode, your Cable Modem/Router will automatically adjust to avoid interference with neighboring devices. Most users should use the default setting of Auto.
Table 3. Country Extension Channel List Control Channel Sideband for Control Channel Extension Channel US Channel 1-7 Lower Channel Number + 4 US Channel 5-11 Upper Channel Number - 4 Example 1: If your control channel is set to 1, the extension channel will be transmitted on channel 5. The total bandwidth of the signals on channel 1 and 5 equals 40 MHz. Example 2: If your control channel is set to 11, the extension channel will be transmitted on channel 7.
Figure 4.
Table 4. Primary Network Menu Option Option Description Primary Network Select Enable to enable the primary wireless network. Network Name (SSID) Set the Network Name (also known as SSID) of the wireless network. This is a 1-32 Alphanumeric character string. Closed Network Select Enable to suppress broadcast of the SSID. Mode Required Default set to None. Choice to select None, HT and VHT. Most users will leave this None.
RADIUS Port (Relevant only when the RADIUS server is enabled) Enter the UDP port number of the RADIUS server. The default port is 1812. RADIUS Key (Relevant only when the RADIUS server is enabled) Enter the RADIUS Key. Group Key Rotation Interval (Relevant only when the RADIUS server is enabled) When enabled, the Cable Modem/Router generates the best possible random group key and updates all key-management capable clients periodically. Set to zero to disable periodic rekeying.
Guest Network The Guest Network page allows you to configure a guest network. A guest network is a small section of an organization's computer network designed for use by temporary visitors. This guest network often provides full Internet connectivity, but it also strictly limits access to any internal (intranet) Web sites or files. Traditionally, you needed to use different Wireless Access Points to configure different wireless networks.
Figure 5.
Table 5. Guest Network Menu Option Option Description Guest Network Selection Select which Guest Network to setup. Guest Network Select Enable to enable guest network. Guest Network Name (SSID) Enter a name for the guest network. Closed Network Select Enable to suppress broadcast of the SSID. Mode Required Default set to None. Choice to select None, HT and VHT. Most users will leave this None. AP Isolate Prevents wireless clients on your network from communicating with other wireless clients.
RADIUS Port (Relevant only when the RADIUS server is enabled) Enter the UDP port number of the RADIUS server. The default port is 1812. RADIUS Key (Relevant only when the RADIUS server is enabled) Enter the RADIUS Key. Group Key Rotation Interval (Relevant only when the RADIUS server is enabled) When enabled, the Cable Modem/Router generates the best possible random group key and updates all key-management capable clients periodically. Set to zero to disable periodic rekeying.
or GUEST to create a Virtual LAN. IP Address Enter the IP address to be the default Cable Modem/Router address for clients connected this guest network. Subnet Mask Enter the subnet mask for this guest network. Lease Pool Start Enter the starting IP address of this DHCP address pool. Lease Pool End Enter the ending IP address of this DHCP address pool. Lease Time Enter the lease time for DHCP clients. DHCP clients will resend DHCP request before expiration. Maximum value is 86400 seconds.
Advanced The Advanced page allows you to configure advanced wireless settings. Most users will have no need to change these settings. To access the Advanced page: 1 Click the Wireless menu tab. 2 Then click the Advanced submenu. Figure 6 shows an example of the menu and Table 6 describes the items you can select. Figure 6.
Table 6. Advanced Menu Option Option Description 54gTM Mode Auto by default. XPressTM Technology When Xpress is turned on, aggregate throughput can improve significantly. 802.11n Protection The 802.11g standards provide a protection method so 802.11g and 802.11b devices can co-exist in the same network without “speaking” at the same time. Do not disable 802.11n protection if there is a possibility that 802.11b or 802.11g devices will use your wireless network.
Beacon Interval A beacon is a packet broadcast by the router to synchronize the wireless network. The default interval is 100 ms. DTIM Interval Interval of the Delivery Traffic Indication Message (DTIM). A DTIM field is a countdown field informing clients of the next window for listening to broadcast and multicast messages. When the router has buffered broadcast or multicast for associated clients, it sends the next DTIM with a DTIM Interval value.
Figure 7 Example WPS page Table 7 WPS Menu Options Option Description WPS Disable or enable WPS. WPS does not work with WEP. AP Self-PIN number: Click the Generate AP PIN button to generate new PIN number. Configure by External Registrar Default is enabled. Push-Button Configuration (PBC) Select this option and press the Add Client button is equivalent to pushing the WPS button on your Cable Modem/Router.
Bridging The Bridging page allows you to configure WDS (Wireless Distribution System) feature. Only those bridges listed in the Remote Bridges table will be granted access. APs must operate in the same channel to be bridged together. To access the Bridging page: 1 Click the Wireless menu tab. 2 Then click the Bridging submenu. Figure 8. Example of Bridging Page shows an example of the menu and Table 8 describes the items you can select. Figure 8.
Table 8. Bridging Menu Option Option Description Wireless Bridging Select to enable or disable wireless bridging. Remote Bridges Table of remote bridge MAC addresses authorized to establish a wireless bridge. Up to 4 remote bridges may be connected. Typically, you will also have to enter your AP’s MAC address on the remote bridge. The Cable Modem/Router’s wireless MAC address can be found on the Wireless Interfaces page.
Figure 9.
Table 9. Access Control Menu Option Option Description Wireless Interface Select the wireless interface to configure the access control list. MAC Restrict Mode Select whether wireless clients with the specified MAC address are allowed or denied wireless access. To allow all clients, select Disabled. MAC Addresses Shows the list of wireless client MAC addresses to allow or deny based on the Restrict Mode setting.
WMM (Wi-Fi Multimedia) The WMM page allows you to configure WMM (Wi-Fi Multimedia) feature. WMM is a subset of the 802.11e wireless LAN (WLAN) specification that enhances quality of service (QoS) on a network by prioritizing data packets according to their categories. WMM enhances QoS at the wireless driver level. It provides a mechanism to prioritize wireless data traffic to and from the associated (WMM capable) stations.
Table 10. WMM Menu Option Option WMM Support Description Select On to include the WME Information Element in the beacon frame. No-Acknowledgement Select On to not transmit acknowledgments for data. Power Save Support Select On to allow the AP (Cable Modem/Router) queuing packets for stations/clients in power-save mode. Queued packets are transmitted when the station/client notifies AP that it has left power-save mode.
Neighbor APs This page allows you to view Nearby Wireless Access Points. To access the Neighbor APs page: 1 Click the Wireless menu tab. 2 Then click the Neighbor APs submenu. Figure 11 shows an example of the menu and Table 11 describes the items you can select.
Table 11. Neighbor APs Options Option Description Network Name Shows the list of Wireless Access Points. Security Mode Shows the Wireless Security mode associated to the AP. Mode Shows the status of the AP. PHY Mode Shows the Physical layer mode as 802.11ac, 802.11n, 802.11g, or 802.11b. RSSI Shows the Wireless signal strength. Channel Shows the channel being broadcast. BSSID Shows the APs MAC being broadcast.
9 Basic Menu Options The Basic Menu lets you: • Configure LAN Settings • Configure the DHCP server for the LAN and UPnP • Configure WAN Settings • View the list of wireless or wired connected devices Basic LAN Settings The LAN Settings page allows you to configure the LAN Settings and UPnP. To access the LAN Settings page, 1 Click the Router menu tab. 2 Then click the Basic submenu. Figure 12 shows an example of the menu and Table 12 describes the items you can select.
Figure 12. Example of Setup Page Table 12. LAN Settings Menu Option Option Description LAN IP Address Set the base LAN IP for your private network. By default this is 192.168.0.1 There is normally no need to change this. UPnP Select Enable to enable the UPnP agent in the Cable Modem/Router. If you are running an application that requires UPnP, check this box.
DHCP The DHCP page allows you to configure your Cable Modem/Router’s DHCP server. To access the DHCP page: 1 Click the Router menu tab. 2 Then click the DHCP submenu. Figure 13 shows an example of the menu and Table 13 describes the items you can select. Figure 13. Example of DHCP Page In the unusual event that you have a separate DHCP server on your LAN, you can disable the Cable Modem/Router’s DHCP server by selecting the No radio button.
Table 13. DHCP Menu Options Option Description DHCP Server Select Yes to use the internal DHCP server of the Cable Modem/Router, or select No to disable it. Starting Local Address Configure the starting IP address for IP leases available to devices on the LAN. Number of CPEs Configure the number of PCs supported on the LAN. Lease Time Configure the time a lease will last before it must be renewed. Default is 86400 seconds, or 1 day.
Figure 14 Wan Settings page Table 14. WAN Settings Menu Options Option Description Operation Mode Click the Bridge button if you do not wish to use the 5363 as a router. Most users should not change this setting. Release WAN Lease Click to release the WAN IP address. Renew WAN Lease Click to renew the WAN IP address.
My Network The My Network page allows you to view all users wired or wireless connected to the device. To access the My Network page: 1 Click the Router menu tab. 2 Then click the My Network submenu. Figure 15 shows an example of the menu and Table 6 describes the items you can select. Figure 15.
Table 15. My Network Menu Options Option Description Mac Address View status of the connected client’s MAC address. IP Address View status of connected client’s IP address. Subnet Mask View status of the connected client’s Subnet Mask. Lease Time View status of the connected client’s Lease Time. Speed (kbps) View status of the connected client’s Speed. Connected to View whether the connected client is Ethernet or Wireless.
10 Advanced Menu Options The Advanced Menu lets you: • Enable advanced features of the Cable Modem/Router • Configure the LAN IP address, MAC address, and port number filtering • Configure WAN to LAN port forwarding and triggers • Configure DMZ hosting • Configure DDNS • Configure RIP parameters • Configure Options MAC Filtering The MAC Filtering page allows you to configure MAC address filters in order to block Internet traffic to specific network devices on your LAN.
Figure 16. Example of MAC Filtering Page Table 16. MAC Filtering Menu Option Option MAC Address Description PCs and other devices can be added to the MAC filter table by entering their MAC addresses into the Add MAC Address box, and clicking the Add MAC Address button. Internet traffic to and from each listed Address will be blocked. The Mac Addresses of the computers attached to your network can be found in the My Network table.
IP Filtering The IP Filtering page allows you to configure IP address filters in order to block specific network devices on your LAN from accessing the Internet. By entering starting and ending IP address ranges, you can configure which local PCs are denied access to the WAN. We recommend assigning a static IP address to your computer when using IP Filtering. By default, the Cable Modem/Router uses DHCP to assign IP addresses. DHCP does not guarantee that your computer will be assigned the same IP address.
Figure 17.
To activate the IP address filter: 1 Enter the last byte (the numbers after the last period) of the IP address in Start Address and End Address. 2 Check the Enable box to the right of the entry to store settings. 3 Click the Apply button to activate the filter rules. Table 17. IP Filtering Menu Option Option Description Start/End Address Enter the last byte of the IP address. The upper bytes of the IP address are set automatically from the Cable Modem/Router IP address.
Table 18 describes the items you can select. Figure 18. Example of Port Filtering Page For example, if you would like to block all PCs on the private LAN from accessing HTTP sites (or “web surfing”): 1 Set the Start Port to 80, the End Port to 80. 2 Set the protocol to TCP. 3 Check the Enable box to the right of the entry to store settings. 4 Click Apply button to activate the filter rules.
Table 18. Port Filtering Menu Option Option Description Start/End Port Enters the start and end port of the port filter range Protocol Filter either both TCP and UDP traffic or just UDP or just TCP. Port Forwarding The Port Forwarding page allows you to run a publicly accessible server from your LAN by specifying the mapping of TCP/UDP ports to a local PC. It allows incoming requests to specific port numbers to reach a web server, FTP server, mail server, etc.
Table 19 describes the items you can select. Figure 19. Example of the Port Forwarding Page To activate the port forwarding: 1 Enter the port range of the Internet traffic that you want to forward, and the IP address of the server to which you want to forward that traffic. If you enter no External device on the public internet; doing so will grant access to those devices only. 2 Select the protocol(s) to be forwarded. 3 Enter the Description name.
Table 19. Forwarding Menu Option Option Description Local IP Address Enter the IP address to which forwarded traffic should be sent. Start/End Port Enter the range of port numbers (start and end port) to forward. If only a single port is desired, enter the same port number in the Start and End locations. External IP You may optionally enter Addresses of External devices on the public internet; doing so will grant access to those devices only.
To access the Port Triggers page: 1 Click Router in the menu tab. 2 Then click the Advanced/Port Triggers submenu. 3 To add a new rule, click on the Create Rule button. Figure 20 shows an example of the menu and Table 20 describes the items you can select. Figure 20. Example of port Triggers Page To activate a port trigger 1 Enter the trigger and target ports range for the Internet traffic to forward to. 2 Select the forwarding protocol(s). 3 Enter a name for your port triggering rule.
Table 20. Port Triggers Menu Option Option Description Trigger Range Enter the trigger range (starting and ending ports) of the application for which you want to enable port triggering. The application will send data from these ports. (Start / End Port) Target Range (Start / End Port) Enter the target range (starting and ending ports) to open for the same application. The application will receive data on these ports. Protocol Select the protocol for this rule.
Figure 21. Example of DMZ Host Page To configure DMZ settings: 1 Enter the last byte of the LAN IP address of the PC or other device on your network that you want to configure as a DMZ host. 2 Click Apply. Note: If a specific PC is set as a DMZ Host, remember to set this back to “0” when finished with the needed application, since this PC will be effectively exposed to the public Internet.
DDNS The DDNS page allows you to make use of a DDNS server. Dynamic DNS (DDNS) allows a dynamic IP address to be aliased to a static, pre-defined host name so that the host can be easily contacted by other hosts on the internet even if its IP address changes. This means you can host a server on your LAN that can be accessed from anywhere on the Internet. Caution: Some service providers may consider connection of such a server to be a breach of your service agreement.
To activate the DDNS client: 1 Go to the DynDNS website and create an account for the Dynamic DNS service. 2 You will create a username and password, and be asked to choose a host name for your server, and the dynamic DNS domain to which your host will be assigned. 3 You will also be asked for your host’s current IP address. This is the WAN IP address that has been assigned to your Cable Modem/Router during provisioning.
RIP Setup The RIP Setup page allows you to configure RIP (Router Information Protocol) parameters. RIP automatically identifies and uses the best known and quickest route to any given destination address to help reduce network congestion and delays. RIP is a protocol that requires negotiation from both sides of the network (e.g. both the Cable Modem/Router and your service provider’s CMTS (Cable Modem Termination System)).
It is unlikely that your cable Internet service supports this mode. If they do, and you want to enable RIP, you will need to ask for the CMTS’s key name and number. You may need additional information. To enable the Cable Modem/Router to perform RIP, do the following (this example uses BRCMV2 as the RIP Authentication Key and 1 as the Key ID): • To turn on RIP MD5 Authentication, and check the Enable box. • To specify a RIP MD5 Authentication Key String, type BRCMV2 for this example.
Options The Options page allows you to configure the Cable Modem/Router to operate in different modes that adjust how the device routes IP traffic. To access the Options page: 1 Click the Router menu tab. 2 Then click the Advanced/Options submenu. Figure 24 shows an example of the menu and Table 23 describes the items you can select.
Figure 24. Example of Options Page To enable a feature: 1 Click the appropriate check box (a check mark will appear).
2 When you are done with your selections, click on the Apply button. Table 23. Options Menu Option Option Description WAN Blocking Prevents the Cable Modem/Router or the PCs from responding to pings to the Cable Modem/Router’s WAN IP address or to the devices behind it. This makes it more difficult for hackers to attack your PCs and other devices on your network. IPSec/PPTP PassThrough Enable to support VPN devices or software on your network.
11 Firewall Menu Options The Firewall Menu lets you: • Configure the level of protection your firewall provides • View the firewall logs Basic The Basic page allows you to configure the level of protection your firewall offers and also what type of attacks it should detect.. To access the Basic page: 1 Click the Router menu tab. 2 Then click the Firewall/Basic submenu. Figure 25 shows an example of the menu and Table 24 describes the items you can select. Figure 25.
Table 24. Basic Menu Option Option Description IPv4 Firewall Protection By increasing the level from low to medium or high you can restrict traffic to only certain predefined ports. Block Fragmented IP packets Prevents all fragmented IP packets from passing through the firewall. Port Scan Detection Detects and blocks port scan activity originating on both the LAN and WAN. IP Flood Detection Detects and blocks packet floods originating on both the LAN and WAN.
To enable the automatic email alerts: 1 Configure the email address you want to send alerts to. You also need to configure the email account you will send from (this may be the same account). This includes the SMTP (outgoing)/ mail server address, together with username and password. You may need to contact your service provider to find the information. 2 Check the Enable box and click the Apply button. Figure 26.
Table 25. Local Log Menu Option Option Description Permitted Connections Enabling this feature causes the Cable Modem/Router to report all permitted connection attempts. Blocked Connections Enabling this feature causes the Cable Modem/Router to report all blocked connection attempts. Known Internet Attacks Enabling this feature causes the Cable Modem/Router to report any known Internet attacks.
Table 26. SysLog Server Event Format Parameter Description MMM The three-letter abbreviation for the month (e.g., JUN, JUL AUG, etc.) DD The two-digit day of the month (e.g., 01, 02, 03, etc.) HH:MM:SS The time displayed as two-digit values for the hour, minute, and second, respectively. YYYY The four-digit year. HostIP The IP address of Cable Modem/Router sending the SysLog event. This is the LAN IP Address on the Basic - Setup page.
The table below lists all events that can be sent to the SysLog server. Table 27. SysLog Server Event and Meaning Event Text Meaning ALLOW: Inbound access request An inbound request was made, and accepted, from a public network client to use a service hosted on the firewall or a client behind the firewall. ALLOW: Outbound access request An outbound request was made, and accepted, from a public client to use a service hosted on a public network server.
firewall has begun to police traffic, or the firewall was previously disabled, and the user has enabled it through the user interface. Remote config management enabled [port#] Remote configuration management (via HTTP through the specified port # on the public interface) has been enabled via the user interface. Remote config management disabled Remote configuration management has been disabled via the user interface.
12 Parental Control Menu Options The Parental Control Menu lets you: • Configure the rules for Internet access based on user or time period • Configure the rules to block certain Internet contents and certain web sites • View the event logs related to parental control To set up Parental Control, you first set up Policies in the Basic Setup submenu. Next, you assign a user name and password for each user on your network. Finally you apply the Policies to individual users in the User Setup Menu.
Figure 27.
Table 28. Basic Setup Menu Option Option Description Enable Parental Control Check the box to enable Parental Control. Content Policy Configuration Enter a name for a content policy, and click Add New Policy. Content Policy List Pull-down list that shows Policy Names that you have created. Select the policy you want to define or edit. Keyword List Enter a keyword in the field at the bottom of the keyword list, and click Add Keyword.
User Setup The User Setup page is the master page to which each individual “user” is linked to a specified time access rule, content filtering rule, and login password. To access the User Setup page: 1 Click the Router menu tab. 2 Then click the Parental Control /User Setup submenu. Figure 28 shows an example of the menu and Table 29 describes the items you can select. Note: Always remember to click on the appropriate Apply, Add or Remote button to store and activate the settings. Figure 28.
Table 29. User Setup Menu Option Option Description User Configuration Enter a user name (e.g. Mom, Dad, Bro, Sis) and click Add User. Users Settings Select a user from the drop-down list. Click the checkbox to enable parental control for this user. Password Enter the password for this user. Re-Enter Password Re-enter (confirm) the password for this user. Trusted User Select Enable to grant this user access to all Internet content regardless of any policy or time settings.
Trusted Computers Enter the MAC address of a computer or other device to bypass the login requirement. This computer or device will always have access as defined by the User profile above. The Mac Addresses of the computers attached to your network can be found in the DHCP Clients table. To access the DHCP Clients table click on Router Menu tab, then Basic/My Network submenu. When the above information has been entered, click the Apply button to activate these settings. Repeat for each user.
ToD Filter (Time of Day Filter) The ToD page allows you to configure the Internet access policies according the time of day settings. This page is tied to the Parental Control - User Setup page. You can define up to 30 time access policies. You can define policies that block all public Internet traffic for entire days or for specific time periods within each day. You can combine these policies in any way you want. To access the ToD Filter page: 1 Click the Router menu tab.
Table 30. ToD Filter Menu Option Option Description Time Access Policy Configuration Enter a name for the time access policy and click Add New Policy. Time Access Policy List Select a policy from the drop-down list. Click the Enable checkbox to enable this rule. Days to Block Click the checkboxes of the days that this rule applies to.
Event Log The Event Log page shows you the events related to the settings of Parental Control. This table is a running list of the last 30 Parental Control access violations that include the following items on Internet traffic: • If the user's internet access is blocked. (time filter) • If a blocked keyword is detected in the URL. • If a blocked domain is detected in the URL. • If the online lookup service detects that the URL falls in a category that is blocked.
13 VPN (Virtual Private Network) Menu Options The VPN Menu lets you: • Configure a VPN tunnel • View VPN event logs Basic Setting This page allows you to enable VPN protocols and manage VPN tunnels. A virtual private network (VPN) is a computer network in which some of the links between nodes are carried by open connections or virtual circuits within some larger network (e.g., the Internet) as opposed to by physical wires, as in a traditional private network.
Figure 31. Example of Basic Page Table 31. Basic Menu Option Option Description L2TP Server Select Enable to enable L2TP (Layer 2 Tunneling Protocol) server. PPTP Server Select Enable to enable PPTP (Point-to-Point Tunneling Protocol) server. Configure Select Configure to set up L2TP or PPTP. IPSec Endpoint Select Enable to enable IPSec endpoint.
IPSec The IPSec page allows you to configure IPSec tunnel and endpoint settings. A VPN tunnel is usually established in two phases. Each phase establishes a security association (SA), a contract indicating what security parameters Cable Modem/Router and the remote IPSec Cable Modem/Router will use. • The first phase establishes an Internet Key Exchange (IKE) SA between the Cable Modem/Router and the remote IPSec Cable Modem/Router.
To access the IPSec page: 1 Click the Router menu tab. 2 Then click the VPN /IPSec submenu. Figure 32 shows an example of the menu and Table 32 describes the items you can select. Figure 32.
Table 32. IPSec Menu Option Option Description Tunnel This is a pull-down list of VPN Names defined below. Select the specific VPN tunnel to configure. Name Enter a VPN name and click Add New Tunnel. Local Endpoint Settings Configure the local network located at your Cable Modem/Router’s LAN side. Address Group Type Define the local address type.
Remote Address Enter IP address according to the Network Address Type. IPSec Settings Configure the IPSec protocol related parameters. Pre-Shared Key Enter a key (Pre-Shared key) for authentication. Phase 1DH Group Select the Diffie-Hellman key group (DHx) you want to use for encryption keys. DH1: uses a 768-bit random number DH2: uses a 1024-bit random number DH5: uses a 1536-bit random number. Phase 1 Encryption Select the key size and encryption algorithm to use for data communications.
are temporarily disconnected. Phase 2 Encryption Select the key size and encryption algorithm to use for data communications. Null: No data encryption in IPSec SA. Not recommended. DES: a 56-bit key with the DES encryption algorithm 3DES: a 168-bit key with the DES encryption algorithm. Both the Cable Modem/Router and the remote IPSec router must use the same algorithms and key , which can be used to encrypt and decrypt the message or to generate and verify a message authentication code.
Replay Detection Select Enable to enable replay detection. As VPN setup is processing intensive, the system is vulnerable to Denial of Service (DOS) attacks. The IPSec receiver can detect and reject old or duplicate packets to protect against replay attacks. NetBIOS Broadcast Forwarding Select Enable to send NetBIOS (Network Basic Input/Output System) packets through the VPN connection. NetBIOS packets are TCP or UDP packets that enable a computer to find other computers.
L2TP/PPTP The L2TP/PPTP page allows you to configure server and security settings. The L2TP (Layer 2 Tunneling Protocol) and PPTP (Point-to-Point Tunneling Protocol) both allow PPP frames to be tunneled through the network. PPTP is a Microsoft proprietary protocol, which is very similar to L2TP. To access the L2TP/PPTP page: 1 Click the Router menu tab. 2 Then click the VPN /L2TP/PPTP submenu. Figure 33 shows an example of the menu and Table 33 describes the items you can select. Figure 33.
Table 33. L2TP/PPTP Menu Option Option PPP Address Range (Start/End) Description Configure the dedicated IP address pool for L2TP/PPTP. The LAN IP subnet at one end of the VPN tunnel must be different from the LAN IP subnet at the other end of the VPN tunnel. For example, if one side’s LAN subnet is 192.168.0.x, then the other side should be 192.168.1.x (where the subnet mask in this example is 255.255.255.0).
Event Log The Event Log page shows the VPN event log. To access the Event Log page: 1 Click the Router menu tab. 2 Then click the VPN /Event Log submenu. Figure 34 shows an example of the menu and Table 34 describes the items you can select. Figure 34. Example of Event Log Page Table 34. Event Log Menu Option Option Description Time Shows the local time mapping to a certain log event. Description Shows detailed information of a VPN event log.
14 Management Menu Options The Management Menu lets you: • Configure Admin Account • Configure Remote Management • View Event Log • Run Diagnostics • Configure Backup and Restore Settings Admin Account This page allows you to configure access privileges. To access the VPN /Event Log: 1 Click the Router menu tab. 2 Then click the Management/Admin Account submenu Figure 31 shows an example of the menu and Table 35 describes the items you can select.
Figure 35. Example of Admin Account Page Table 35. Admin account Menu Option Option Description Old Password Enter the existing security password. The password can be found on the bottom label of the unit. New Password Enter the new security password. Re-Enter New password Re-enter (confirm) the new security password. Note: DO NOT restore factory defaults to any changes on this page. Remote Management This page allows you to configure remote access to this device via web browser.
2 Then click the Management/Remote Management submenu Figure 31 shows an example of the menu and Table 36 describes the items you can select. Figure 36. Example of the Remote Management page Table 36. Remote Management Menu Option Option Description Remote Management Select Enable to allow remote access to this device via web browser. SNMP Event Log The SNMP Event Log page shows the content of SNMP event log. To access the SNMP Event Log page: 1 Click the Router menu tab.
Figure 37 below shows an example of the menu and Table 37 describes the items you can select. Figure 37 Example of Event Log Page Table 37 Event Log Menu Option Option Description Time Shows the local time mapping to a certain log event. Priority Shows the priority of the log event issue. Description Shows detailed information of a event log.
Diagnostics Note: Some software versions may not support this feature. The Diagnostics page allows you to troubleshoot connectivity problems. Two utilities are provided for troubleshooting network connectivity: Ping and Traceroute. Ping allows you to check connectivity between the Cable Modem/Router and devices on the LAN while Traceroute allows you to map the network path from the Cable Modem/Router to a public host.
Figure 39. Example of Diagnostics - Traceroute Page To run either utility: 1 Select the utility from the Utility drop-down list. 2 Make any changes to the default parameters. 3 Select Start Test to begin. The window will automatically be refreshed as the results are displayed in the Results table.
Table 38. Diagnostics Menu Option Option Description Utility Select the utility for troubleshooting. Parameters Enter the required parameters to perform diagnostics. Start Test Click this button to begin diagnostic after making any changes to the default parameters. Abort Test Click this button to abort Ping diagnostics. Clear Results Click this button to clear the results table.
Figure 40 shows an example of the menu and Table 39 describes the items you can select. Figure 40 Example of Backup/Settings Page Table 39 Backup/Restore Settings Menu Option Option Description Backup Click the Backup button to save your Cable Modem/Router’s current settings locally on your PC. Restore Browse the restore file and Click the Restore button to restore settings previously saved.
15 Cable Modem Menu Options The Cable Modem Menu lets you: • View Device Information • View information about your current Connection. • Restore Factory Defaults or Reboot your Cable Modem/Router. • Set the Frequency band your Cable Modem/Router uses. Cable Modem Device Information The Device Information page is a read-only screen that shows the Cable Modem/Router’s current system software version, cable modem MAC address.
Figure 41 The Device Information page. Table 40. Device Information Menu Option Option Description Software Version Shows the information on the current system software. Information Shows the Standard Specification Compliant, Hardware Version, Cable Modem Mac Address, Cable Modem Serial Number, System Up Time, Network Access, Cable Modem IP Address, MDD IP Provisioning Mode and IP Provisioning Mode Override.
Connection The Connection page is a read-only screen that shows the status of the steps in your Cable Modem/Router registration process. It also shows your Cable Modem/Router’s upstream and downstream channel status. To access the Cable Modem Connection page: 1 Click the Router menu tab. 2 Then click the Connection submenu. Figure 42. Example of the Connection Page shows an example of the page and Table 40 describes the information on the page.
Figure 42.
Restart/Restore Factory/Frequency set The Restart/RestoreFactory page allows you to configure restart and restore the Cable Modem/Router to its factory defaults. To access the Restart/Restore Factory page, click the Router menu tab and then click the Cable Modem/Restart/Restore Factory submenu. Figure 43 shows an example of the page. Figure 43.
Appendix A: Troubleshooting Tips Problem: Solution: I cannot access the Internet. What should I do first? ¾ Make sure that your Cable Modem/Router’s MAC address is registered with your cable provider. When your provider’s representative or setup software asks for your MAC address, you can find the CM MAC address on your modem/router’s bottom label.
Problem: I cannot access the Internet. My Power light is on, and my Downstream and Upstream lights are on or blinking. My Online light won’t stay on. Solution: ¾ Check to see that your cable TV is working. If it isn’t, contact your cable service provider. There may be a bad connection to the cable to your home or location. ¾ Check with your cable service provider to make sure that your cable data service is available and running. ¾ In some cases, the cable signal may be weak or noisy.
¾ Check the wireless security settings on the wireless device and verify that your device is using the same wireless security and password as the Cable Modem/Router. The default wireless settings can be found on the bottom label of your router. The settings on your computer, phone, or other device must match the modem/router settings – either the default settings or some new settings you made. ¾ Check the signal strength of your wireless connection.
¾ For some computers and some tablets, try deleting the old network settings including the SSID and password/pre-shared key. After you do that, use the new settings. Normally the new settings should be the modem/router’s default settings as discussed above. ¾ Refer to your computer’s or other device’s documentation if necessary. Problem: I changed the subnet mask of my LAN (most people don’t). I can’t access the Cable Modem/Router’s Configuration Manager. Solution: ¾ Manually reset the modem/router.
Appendix B: If You Need Help We encourage you to register your product and to notice the many support options available from Zoom. Please go to www.zoomtel.com/techsupport. From here you can register your router and/or contact our technical support experts and/or use our intelligent database SmartFactstm and/or get warranty information.
Appendix C: Compliance FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against radio interference in a commercial environment. This equipment can generate, use and radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause harmful interference to radio communications.
IMPORTANT NOTE: FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
