User Guide

6
Troubleshooting
Q: Video Loss appears where the image from my camera should be displaying on my DVR?
A:
1.Check the extension cable (power and video) is securely connected to the camera.
2.Check the video output from the camera is securely connected to a video input channel on the DVR.
3.Check the power from the camera is securely connected to a power supply
.
Q: When I view an image from the camera at night I only see a bright spot and no image?
A:
A reection can be caused in night vision mode if the camera is looking through a window. At night, the
infrared light the camera uses to see in the dark can ‘bounce back’ off a reective surface (such as
glass, water, spider webs, some ceramics and so on) and effectively blind the camera. If you want to see
outside, mount the camera outside - we made it weatherproof for a reason!
Q: The BNC extension cable will not connect to my TV?
A
: Many TV’s and monitors do not have a BNC connector but do have an RCA connector. Connect a BNC
to RCA adapter to the end of the extension cable and then plug into the RCA video input on your TV or
monitor.