User Manual

Enhanced Care Program for Axon 10 Pro

For a limited time, ZTE is offering this Enhanced Care Program for the Axon 10 Pro only. This

Program is subject to modification or discontinuance at any time and without prior notice at

the sole discretion of ZTE. Any changes in the Program will not affect Program coverage for

Axon 10 Pro devices purchased prior to such changes.

Service Category

Standard Limited Warranty

Enhanced Care Program

Warranty Period

12 months

12 + 6 months

Half-Year extended warranty

Cost

$59

Repair Shipping Cost

$20

Loaner Phone Cost

$45

Out-of-Warranty Repair fee for

Screen damage only

$169

$101

Out-of-Warranty Repair fee for

Other damages

$369

$221

1. Extended Warranty Policy for US

The AXON 10 Pro devices come with an additional 6 months of warranty (18 months total) against defects in

workmanship and quality. The 1.5 year warranty is from date of purchase or from the manufacturing date if

no proof of purchase is available. If you discover your device is defective, please contact the ZTEUSA hotline

1-877-817-1759 regarding troubleshooting and how to return your devices for repair.

2. Free Shipping for Repairs

During the full 1.5 years of warranty for the Axon 10 Pro, ZTEUSA will provide free two-way shipping of the

returned devices provided your device has defects in workmanship and quality. A return shipping label will be

provided with set up of your Returned Material Authorization (RMA). Please keep the original packaging

material for the return of your defective device or you can drop it off at a Fed Ex location and use one of their

free boxes. An additional fee of $30 will be charged for overnight shipping requests.

3. Free “Loaner” Phone for All Repairs

If your Axon 10 Pro requires a repair, upon customer request, ZTEUSA will provide a free “loaner” phone to

keep you up and running while your repair is in progress. ZTEUSA will ship a “loaner” replacement unit to

you in advance, provided you supply your credit card information (for Pre-Authorization charge) to the

ZTEUSA hotline representative. After your repaired device has been returned by ZTE USA, you will be

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Enhanced Care Program for Axon 10 Pro For a limited time, ZTE is offering this Enhanced Care Program for the Axon 10 Pro only. This Program is subject to modification or discontinuance at any time and without prior notice at the sole discretion of ZTE. Any changes in the Program will not affect Program coverage for Axon 10 Pro devices purchased prior to such changes.
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required to return your “loaner” phone to the ZTEUSA designated service provider within 25 days or you will be charged for an additional device. 4. Discounted Price for Out-of-Warranty Repairs Should your Axon 10 Pro device require an out-of-warranty repair (beyond the extended warranty period and/or incidental consumer damages related to handling issues such as accidental drop, minimal liquid exposure or overuse conditions such as a cracked LCD, some forms of water ingress, USB connector damage, etc.