User manual

145
Problem
Possible causes
Possible solution
If you can‟t connect to the
network, the phone will
continue to send out signals
as it attempts to locate a
base station. Doing so
consumes battery power
and shortens standby time.
Change to a location where
the network is accessible, or
temporarily turn off your
phone.
Cannot turn
your phone on
Battery power is depleted.
Recharge the battery.
nano-SIM card
error
The nano-SIM card
malfunctions or is damaged.
Take the nano-SIM card to
the service provider for
testing.
The nano-SIM card is
inserted improperly.
Insert the nano-SIM card
properly.
There is debris on the
nano-SIM card contacts.
Use a soft, dry cloth to clean
the nano-SIM card contacts.
Unable to
connect to the
network
The nano-SIM card is
invalid.
Contact your service
provider.
You are not within the
network‟s service area.
Check the service area with
your service provider.
The signal is poor.
Move to an open space, or if
you are inside a building,
move closer to a window.
Cannot answer
incoming calls
You have activated the Call
barring feature.
Disable this feature. For
more information, see Bar
Certain Calls.
Cannot make
outgoing calls
You have activated the Call
barring feature.
Disable this feature. For
more information, see Bar
Certain Calls.