User manual

151
Troubleshooting
If you encounter problems while using the phone, or if it
performs abnormally, you can refer to the chart below. If your
particular problem cannot be resolved using the information in
the chart, contact the dealer where you purchased the phone
or call ZTE customer care number 1 [phone] to get
further help or warranty service.
Problem Possible causes Possible solution
Poor
reception
The network signal is too
weak at your current location,
for example, in a basement or
near a tall building, because
wireless transmissions cannot
effectively reach it.
Move to a location
where the network
signal can be
properly received.
The network is busy at the
current time (for example,
during peak times, there may
be too much network trafc to
handle additional calls).
Avoid using the
phone at such
times, or try again
after waiting a
short time.
You are too far away from a
base station for your service
provider.
You can request a
service area map
from your service
provider.