Operation Manual
Confidential and Proprietary Information of ZTE CORPORATION
28
C h a p t e r
10
Questions & Answers
If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart
below. If your particular problem cannot be resolved using the information in the chart, contact the dealer
where you purchased the phone.
Poor reception
The network signal is too weak at
your current location, for example, in
a basement or near a tall building,
because wireless transmissions can
not effectively reach it.
Move to a location where the
network si
gnal can be properly
received.
The network is busy at the current
time (for example, during peak
times, there may be too much
network traffic to handle additional
calls).
Avoid using the phone at such times,
or try again after waiting a short
time.
You
are too far away from a base
station for your service provider.
You can request a service area map
from your service provider.
Echo or noise
Poor network trunk quality on the
part of your service provider.
Press
and dial again. You
may be switche
d to a better
-
quality
network trunk or phone line.
Poor local telephone line quality.
Press
and dial again. You
may be switched to a better
-
quality
network trunk or phone line.
Unable to select certain features
Your service provider does not
sup
port these features, or you have
not applied for services that provide
these features.
Contact your service provider.
Battery not charge
The battery or battery charger is
damaged.
Contact the dealer.
The phone’s temperature is below
0°C or higher than 4
5 °C.
Adjust the battery charging
environment to avoid extremes of
temperature.
Poor contact between the battery and
charger.
Check all connectors to make sure all
connections have been properly
made.
Shortened standby time
The standby time is related t
o your
service provider system
configuration. The same phone used
with different service providers’
systems will not provide exactly the
same length of standby time.
If you are located in an area where
signaling is weak, temporarily power
off the phone.
The battery is depleted. In
high
-
temperature environments,
battery life will be shortened.
Use a new battery.
Problem
Pos
sible causes
Possible solution
End Key
End Key