User manual

66
Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally, you can refer to
the chart below. If your particular problem cannot be resolved using the information in the
chart, contact the dealer where you purchased the phone.
Problem Possible Causes Possible Solution
Poor reception
The network signal is too weak at your
current location (for example, in a
basement or near a tall building)
because wireless transmissions cannot
effectively reach it.
Move to a location where the
network signal can be properly
received.
The network is busy at the current time
(for example, during peak times, there
may be too much network traffic to
handle additional calls).
Avoid using the phone at such times,
or try again after waiting a short time.
You are too far away from a base station
for your service provider.
You can request a service area map
from your service provider.
Echo or noise
Poor network link quality on the part of
your service provider.
End the call and dial again. You may
be switched to a better-quality
network link or phone line.
Poor local telephone line quality.
End the call and dial again. You may
be switched to a better-quality
network link or phone line.
Unable to select
certain features
Your service provider does not support
these features, or you have not applied
for services that provide these features.
Contact your service provider.
Cannot charge
the battery
The battery or battery charger is
damaged.
Contact the dealer.