User manual

123
Problem Possible causes Possible solution
SIM card inserted
improperly.
Insert the SIM card properly.
Debris on the SIM card
contacts.
Use a soft, dry cloth to clean
the SIM card contacts.
Unable to
connect to the
network
SIM card invalid. Contact your service
provider.
You are not within the
network’s service area.
Check the service area with
your service provider.
Poor signal.
Move to an open space, or if
you are inside a building,
move closer to a window.
You cannot
make outgoing
calls.
You have activated the
Fixed dialling numbers
feature.
Go to Settings > Call
settings > Fixed Dialling
Numbers and disable it.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your service
provider. If the service
provider provides the SIM
card’s PUK code, use the
PUK code to unlock the SIM
card.