Consumer Cellular Link II USER GUIDE 1
TABLE OF CONTENTS Thank you for choosing Consumer Cellular! We know you’re excited to use your new Consumer Cellular Link II, and this user guide will help you get familiar with it, so you can start using it as soon as possible. Each section includes instructions and pictures to make it easy to start using your device. If you would like to learn more, turn to the back of this guide, where you’ll find the SUPPORT section.
TABLE OF CONTENTS Knowing the Basics..........................................................................20 Phone Status Icons........................................................................................ 20 Notification Icons.............................................................................................21 External Display Icons....................................................................................21 Entering Text.....................................................
TABLE OF CONTENTS Gallery................................................................................................58 Opening the Gallery......................................................................................58 Sharing/Deleting Pictures or Videos........................................................58 Playing Videos.................................................................................................58 Working With Pictures...................................................
TABLE OF CONTENTS Hearing Aid Compatibility (HAC) Regulations for Mobile Phones...83 CTIA Requirements........................................................................................85 Distractions.......................................................................................................86 Product Handling............................................................................................87 Electrical Safety.........................................................................
GETTING STARTED GETTING STARTED CHARGING THE BATTERY EXTENDING THE BATTERY LIFE Your phone’s battery should have enough power for the phone to turn on, find a signal, and make a few calls. You should fully charge the battery as soon as possible. If the battery is low, there will be a pop-up message on the screen. As you charge your phone, the external screen will show the exact battery level. WARNING! Use only approved chargers and USB cables.
GETTING STARTED GETTING STARTED GETTING TO KNOW YOUR PHONE Auxiliary Microphone Camera Earpiece Internal Display 4-way Navigation Key Left Soft Key Send Key Camera Key Voicemail Key External Display Volume Up Key Volume Down Key OK Key Right Soft Key 3.
GETTING STARTED GETTING STARTED KEY FUNCTIONS Key Function Power/End Key Press and hold to power on or power off. Press to end or reject a call. Press to go to the home screen. Left Soft Key Press to select the option at the bottom left corner of the display, which changes depending on the application/ function in use. Right Soft Key Press to select the option at the bottom right corner of the display, which changes depending on the application/function in use.
GETTING STARTED GETTING TO KNOW THE HOME SCREEN PERSONALIZING The home screen is the starting point for your phone’s applications, functions, and menus. CHANGING THE SYSTEM LANGUAGE Status and Notification Bar 1. From the home screen, select Menu > Settings > Phone settings > Languages & input. 2. Press up or down on the 4-way Navigation Key to select the language you need and press the OK Key. SETTING THE DATE AND TIME Wallpaper Apps Menu Contacts 14 Messages 1.
PERSONALIZING CHANGING THE PHONE, NOTIFICATION, OR ALARM RINGTONE You can customize the default ringtone for incoming calls, the default notification sound, and the default alarm sound. 1. From the home screen, select Menu > Settings > Sound & notifications. 2. Select Phone ringtone, Default notification ringtone, or Default alarm ringtone. 3. Select the ringtone you'd like to use, and press the OK Key.
PERSONALIZING NOTES: • Silent and vibration modes will not silence your alarms. • To instantly turn off an incoming call ringtone, press the Volume Up/Down Key. APPLYING NEW WALLPAPERS You can set the home screen wallpaper for the internal screen. 1. From the home screen, select Menu > Settings > Display > Wallpaper. 2. Select Gallery or Wallpapers. 3. For Gallery images, use the 4-way Navigation Key and the OK Key to select and open an image.
KNOWING THE BASICS KNOWING THE BASICS NOTIFICATION ICONS PHONE STATUS ICONS The status bar at the top of the home screen provides notification icons on the left side. Below are some of the icons you may see. The status bar at the top of the home screen provides phone and service status icons on the right side. Below are some of the icons you may see.
KNOWING THE BASICS ENTERING TEXT Changing the Input Mode or Language You can enter text using the following input modes: abc, Abc, ABC, T12 abc, T12 Abc, T12 ABC, and 123 (number input.) When entering text, the current input mode is displayed on the right side of the status bar. • To change the input mode, press and hold the Vibration Mode Key and select a text entry mode. • To change the input language, press and hold the * Key.
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES CONNECTING TO MOBILE NETWORKS Selecting Preferred Network Type 1. From the home screen, select Menu > Settings > Wireless & networks > Mobile network > Preferred network type. 2. Press up or down on the 4-way Navigation Key to highlight a network type and press the OK Key. Selecting Preferred Network 1.
CONNECTING TO NETWORKS AND DEVICES CONNECTING TO NETWORKS AND DEVICES Pairing is successfully completed when the other device accepts the connection or the same pairing code is entered. NOTE: The Bluetooth pairing code may be fixed for certain devices, such as headsets and hands-free car kits. You can try entering 0000 or 1234 (the most common pairing code), or refer to the manual for that device.
CONNECTING TO NETWORKS AND DEVICES To erase and format the microSDHC card: 1. From the home screen, select Menu > Settings > Phone settings > Storage > Erase SD card. 2. Press the OK Key. CAUTION: The formatting procedure erases all the data on the microSDHC card, after which the files CANNOT be retrieved. PHONE CALLS You can place calls from Recent calls, the Contacts app, or other apps that display contact information. PLACING AND ENDING CALLS Placing a Call by Dialing 1.
PHONE CALLS PHONE CALLS ANSWERING OR REJECTING CALLS USING REAL-TIME TEXT (RTT) When you receive a phone call, you can answer or reject the call, or reject it with a text message. Your phone supports Real-Time Text. If you or the person on the other end of the line has a hearing or speech impairment, you can use RTT on top of a voice call for a real-time text conversation. NOTES: • You can use RTT only when the phone is connected to the 4G LTE network.
PHONE CALLS 3. When the RTT operation mode is set as Always visible, select RTT on Outgoing Call and RTT on Incoming Call to set the default modes for outgoing and incoming calls. • RTT on Outgoing Call: Place all outgoing calls as RTT calls automatically or choose manually every time before placing the call. • RTT on Incoming Call: Choose the function of the OK Key when there is an incoming voice-only call.
PHONE CALLS 3. Select Options > Add to contacts > Create new contact, enter the contact details, and select Save. - or Select Options > Add to contacts > Add to existing, select a contact from the list, edit the details as needed, and select Save. Retrieving RTT Call Transcript 1. Open the call history. 2. Select a listing with the RTT icon below the number. 3. In the call list, select a record with the RTT icon to check the call transcript.
PHONE CALLS PHONE CALLS USING OPTIONS DURING A CALL MANAGING MULTI-PARTY CALLS You can use the following options during a call: • Press the OK Key to turn the speakerphone on or off. • Press the Left Soft Key during a voice-only call to mute or unmute the microphone. • Press the Right Soft Key for Options, and then select an option: - Mute: Mute the microphone during an RTT call. - Add call: Make another call separately from the first call, which is put on hold. - Hold: Put the call on hold.
PHONE CALLS To switch between two calls: After you answer the second call and put the first call on hold, select Options > Swap to switch between the calls. Setting Up a Conference Call With this feature, you can talk to two people at the same time. 1. Place the first call. 2. Once you have established the connection, select Options > Add call and dial the second number. This puts the first caller on hold. 3. When you’re connected to the second party, select Options > Merge calls.
PHONE CALLS Barring Calls The call barring feature allows you to restrict certain outgoing and incoming calls. 1. From the home screen, select Menu > Settings > Call settings > Calls > Call barring. 2. Select an avaiable option to enable or disable it. Using Fixed Dialing Numbers Fixed Dialing Numbers (FDN) allows you to restrict outgoing calls to a limited set of phone numbers. 1. From the home screen, select Menu > Settings > Call settings > Calls > Fixed dialing numbers. 2.
PHONE CALLS Setting Real-Time Text (RTT) Options From the home screen, select Menu > Settings > Call settings > RTT settings. For details, see Phone Calls – Using Real-Time Text (RTT) – Setting Up RTT Work Mode . CONTACTS Setting Hearing Aids Your phone supports Hearing Aid Compatibility (HAC) function. When you turn on the hearing aid compatibility and use a hearing aid with a telecoil to answer the phone, it will help you hear more clearly during the phone call. 1.
CONTACTS 3. Add the contact image, name, phone number, email, and other information you want the same way as adding a new contact. 4. Select Save. IMPORTING, EXPORTING, AND SHARING CONTACTS You can import/export contacts from/to your nano-SIM card, the phone storage, or an installed microSDHC card. This is especially useful when you need to transfer contacts between different devices. You can also quickly share contacts using Messages or Bluetooth . Importing Contacts From the nano-SIM Card 1.
CONTACTS WORKING WITH GROUPS Viewing Your Contact Groups 1. From the home screen, select Contacts > Groups. 2. Scroll through the list to view the preset groups and groups you have created. 3. Select a group to view its members. NOTE: To send a message to a group's members, select the group and then select Options > Send message. Setting Up a New Group 1. From the home screen, select Contacts > Groups. 2. Press the Left Soft Key. 3. Enter a name in the Group name field and select Save. 4.
CONTACTS 4. Edit the contact name, phone number, email, or any other information you would like to change. NOTE: Select the contact icon at the top to remove the contact image or add a new image. Select the Ringtone field to set a special ringtone for calls from the contact. 5. Select Save. CONTACTS Deleting Contacts 1. From the home screen, select Contacts. 2. Select Options > Multi-Select. 3. Select the contact(s) you want to remove. 4. Select Options > Delete > OK.
MESSAGES MESSAGES You can use Messages to exchange text messages (SMS) and multimedia messages (MMS). OPENING THE MESSAGES SCREEN From the home screen, press the Right Soft Key or select Menu > Messages. The Messages screen opens, where you can create a new message or open an ongoing message thread. • Select Options > New message to write a new text or multimedia message. • Select an existing message thread to open the conversation. SENDING A MESSAGE 1.
MESSAGES 4. Enter a recipient. Edit the content if necessary. 5. Press the OK Key to send the message. DELETING MESSAGES OR THREADS 1. On the Messages screen or after you open a thread, select Options > Multi-Select. 2. Select the threads or messages you want to delete. 3. Select Options > Delete > OK. CALENDAR To open Calendar, from the home screen, select Menu > Calendar. VIEWING YOUR CALENDAR AND EVENTS Changing Calendar Views You can view your calendar in monthly, weekly, daily, or agenda view.
CALENDAR CREATING AN EVENT CAMERA 1. In any Calendar view, select Add. NOTE: In Weekly and Daily views, you can also select a time block to add an event. 2. Enter the event details, including event name, location, time, repetition, and reminders, time zone, and descriptive note. 3. Press the OK Key to save the event. You can take photos and record videos with the Camera app. Photos and videos are stored to the phone’s microSDHC card or to the phone’s internal storage.
CAMERA CAMERA 3. Press the OK Key or the Camera Key to take a picture. If Photo auto review is on, press the OK Key again to save the photo. Press up or down on the 4-way Navigation Key to zoom in or out Press the Left Soft Key to view your photos and videos Press the OK Key to capture photos 56 RECORDING A VIDEO 1. From the home screen, press the Camera Key or select Menu > Camera. 2. Press right on the 4-way Navigation Key to switch to the video recorder. 3.
GALLERY GALLERY OPENING THE GALLERY WORKING WITH PICTURES Highlight a picture and press the OK Key to view it. From the home screen, select Menu > Gallery to view all pictures and videos on your phone. Scroll up and down to see them all. SHARING/DELETING PICTURES OR VIDEOS 1. Select Options > Multi-select. 2. Highlight each item you want to share, and press the OK Key to select it. 3. Share or delete the selected pictures and videos.
MUSIC MUSIC PLAYING MUSIC From the home screen, select Menu > Media center > Music to play audio files stored on your phone or microSDHC card (if one is installed.) Select a song in the music library to listen to it. The following playback screen will appear. VIEWING YOUR MUSIC LIBRARY Song, album and artist information Open Music and your music library is displayed. Press left/right on the 4-way Navigation Key to switch among lists of songs, playlists, artists, albums, genres, folders, and favorites.
VIDEO VIDEO Use the Video app to manage your video library and to watch videos. OPENING THE VIDEO LIBRARY From the home screen, select Menu > Media center > Video. Scroll up or down to view the video files. DELETING OR SHARING VIDEO FILES 1. In the video library, select Options > Multi-Select. 2. Highlight each video you want to delete or share, and press the OK Key to select it. 3. Select Options > Delete > OK to delete or Options > Share and choose an option to share.
FM RADIO FM RADIO OTHER OPTIONS AND SETTINGS With the FM Radio, you can search for radio channels, listen to them, and save them on your phone. Note that the quality of the radio broadcast depends on the coverage of the radio station in your area. The wired headset works as an antenna, so always connect the headset when using the radio. To set the FM frequency range: FM radio frequency ranges differ in different regions.
FM RADIO To turn off FM radio: From the main FM Radio screen, select Options > Exit. To delete a saved channel: 1. From the main FM Radio screen, select Options > All channels. 2. Highlight a channel, and then select Options > Delete > OK. SOUND RECORDER Sound Recorder enables you to record and listen to voice memos. RECORDING A VOICE MEMO 1. From the home screen, select Menu > Media center > Sound recorder. 2. Press the OK Key to start recording.
MORE APPS MORE APPS CHECKING WORLD TIME CALCULATOR 1. From the home screen, select Menu > Tools > World clock. 2. World time lets you check local times for cities around the world. Select Add to add a new city. 1. From the home screen, select Menu > Tools > Calculator. 2. Use the keypad to enter numbers and the 4-way Navigation Key to choose operators for your equation. 3. The answer is displayed automatically. You can press the OK Key to use the answer to start a new calculation.
MORE APPS NOTIFICATIONS SETTINGS When you see notification icons on the status bar, use the Notification feature to view details or access other options to handle the notifications. From the home screen, select Menu > Notifications. • To respond to a notification, press the OK Key. • To get other options for handling a notification, highlight it and select Options. • To remove a non-persistent notification, select Dismiss.
SETTINGS SETTINGS SOUND & NOTIFICATIONS PHONE SETTINGS Select Settings > Sound & notifications to manage the sound and vibration settings.
SETTINGS Connect to PC Select Settings > Phone settings > Connect to PC when your phone is connected to a computer to select the USB connection mode (see Connecting to Networks and Devices – Connecting to Your Computer via USB. ) Location Select Settings > Phone settings > Location to turn on or off location services, which help your phone and apps determine your location. To use locationrelated applications, you must have location services enabled on your phone.
TROUBLESHOOTING TROUBLESHOOTING Problem If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart below. If your particular problem cannot be resolved using the information in the chart, contact Consumer Cellular customer support at (800) 686-4460.
TROUBLESHOOTING Problem Shortened standby time Cannot turn your phone on 78 TROUBLESHOOTING Possible causes Possible solution The standby time is related to your service provider system configuration. The same phone used with different service providers’ systems will not provide exactly the same length of standby time. If you are located in an area where signaling is weak, temporarily power off the phone. The battery is depleted. In high-temperature environments, battery life will be shortened.
FOR YOUR SAFETY FOR YOUR SAFETY FCC RF EXPOSURE INFORMATION (SAR) GENERAL SAFETY Don’t make or receive handheld calls while driving. Never text while driving. Keep your phone at least 10 mm away from your body while making calls. Small parts may cause choking. Your phone can produce a loud sound. Avoid contact with anything magnetic. Keep away from pacemakers and other electronic medical devices. Power off when asked to in hospitals and medical facilities.
FOR YOUR SAFETY For this device, the highest reported SAR value for usage against the head is 0.29 W/kg, and for usage near the body is 1.31 W/kg. While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirements. SAR compliance for body-worn operation is based on a separation distance of 0.4 inches (10 mm) between the unit and the human body. Carry this device at least 0.
FOR YOUR SAFETY While some wireless phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise and phones also vary in the amount of interference they generate. The wireless telephone industry has developed a rating system for wireless phones to assist hearing device users in finding phones that may be compatible with their hearing devices.
FOR YOUR SAFETY • Replace the battery only with another battery that has been qualified with the system per this standard, IEEE-Std-1725. Use of an unqualified battery may present a risk of fire, explosion, leakage or other hazards. Only authorized service providers shall replace the battery. (If the battery is nonuser replaceable). • Promptly dispose of used batteries in accordance with local regulations. • Battery usage by children should be supervised. • Avoid dropping the phone or battery.
FOR YOUR SAFETY • Do not attempt to disassemble your phone or its accessories. Only authorized personnel can do so. • Do not place your phone inside or near heating equipment or highpressure containers, such as water heaters, microwave ovens, or hot cooking utensils. Otherwise, your phone may be damaged. • Please check local regulations for disposal of electronic products. • Do not carry your phone in your back pocket as it could break when you sit down.
FOR YOUR SAFETY Electrostatic Discharge (ESD) Do not touch the metallic connectors of the nano-SIM card and the microSDHC card. Antenna Do not touch the antenna unnecessarily. FOR YOUR SAFETY • Press the buttons lightly. • Use the special features which are designed to minimize the times of pressing buttons, such as Message Templates and Predictive Text. • Take frequent breaks to stretch and relax.
FOR YOUR SAFETY Connection to Vehicles Seek professional advice when connecting a phone interface to the vehicle electrical system. Faulty and Damaged Products Do not attempt to disassemble the phone or its accessories. Only qualified personnel can service or repair the phone or its accessories. If your phone (or its accessories) has been submerged in water, punctured, or subjected to a severe fall, do not use it until you have taken it to be checked at an authorized service center.
FOR YOUR SAFETY EXPLOSIVE ENVIRONMENTS SPECIFICATIONS Gas Stations and Explosive Atmospheres In locations with potentially explosive atmospheres, obey all posted signs to turn off wireless devices such as your phone or other radio equipment. Areas with potentially explosive atmospheres include fueling areas, below decks on boats, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or particles, such as grain, dust, or metal powders.
SUPPORT WARRANTY For assistance, please contact: Chat: ConsumerCellular.com/Contact and click “Chat Now” Website: ConsumerCellular.com/Help Telephone: (800) 686-4460 This product is guaranteed for a period of 12 months from the date of purchase. In the unlikely event of a fault occurring during this period, please contact the place of purchase. Proof of purchase is required for any service or support needed during the guarantee period.
ConsumerCellular.com © 2020 Consumer Cellular, Inc. Consumer Cellular and the Consumer Cellular logo are trademarks of Consumer Cellular, Inc. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by ZTE Corporation is under license. microSDHC Logo is a trademark of SD-3C, LLC. Other trademarks and trade names are those of their respective owners.
