Operation Manual

39
problems and their solutions
Symptoms Possible Causes Solutions
The battery is flat Charge the battery
Phone won’t turn on
Poor contact Reinstall the battery
Phone turns itself off
Battery very low Charge the battery
Deceasing of battery
performance
Replace the battery
Poor standby time
Weak network signal Turn off the phone
Weak network signal Move to where the signal is stronger
Can’t connect to the
network
Out of the service area
Make sure you’re in a network service
area.
Calls keep cutting off
Weak network signal Move to where the signal is stronger
Phone doesn’t ring
when I receive
incoming calls
Phone is set to ‘Mute’ or
minimum volume.
Enter ‘Profiles’ to select a Non-silent
mode, or increase the ring volume.
Received prompt
asking me to input
‘PUK’
SIM locked because
wrong PIN entered three
times.
Contact Orange and ask for a PUK.