User manual

Telstra MF65 User Manual v1.0 Page 27 of 30
TROUBLESHOOTING
If you have any problems with your connection or device please consult the
manual and check this section. If the problem still exists contact your
service provider or check our website for more details at zte.com.au
Problem
Possible Causes
Suggested Solution
I cannot connect
via Wi-Fi
Security settings,
password has been
changed.
Check the security settings
SSID and Password shown on
your Security Card. If the
password has been changed
reset the router to factory
defaults by holding the WPS
and Power buttons
The user interface
doesn’t start after
the device is
plugged in.
PC configuration is not
correct.
(No autorun)
Start the program manually
by going Start > Program Files
or use the shortcut on the
desktop.
The device has no
signal.
SIM Card is
locked
You have no
network coverage.
Try moving location until you
get good reception.
Try the USB extender cable to
move the device to a higher
position or different
orientation.
SIM card requires a PIN
or PUK number.
Contact your service provider
to obtain the PIN or PUK key.
Data connection
failed.
You have no
network coverage.
Try moving location until you
get good reception.
The device
cannot connect
to the internet
when overseas
You don’t have
international roaming
enabled on your plan.
Consult your service provider
before you go overseas to
enable roaming.
The microSD™
card cannot be
read or is not
found.
Re-insert the microSD™
card. The maximum
capacity is 32GB SDHC
card
Try another microSD™ card
and make sure the capacity
and format is correct.