User manual

148
Problem
Possible causes
Possible solution
Cannot
make
outgoing
calls.
You have activated the
Call barring feature.
Disable this feature. See
Bar Certain Calls.
You have activated the
Fixed dialling numbers
feature.
Disable this feature. See
Use Fixed Dialling
Numbers.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your service
provider. If the service
provider provides the
micro-SIM card‟s PUK
code, use the PUK code
to unlock the micro-SIM
card.
Phone
crashes,
reboots,
freeze, or
cannot be
powered on
Some third-party
software is not
compatible with your
phone.
Uninstall the software
that may cause the
problem.
Upgrade the phone
software.
Reset the phone to
factory status.